Ronit Jain Email and Phone Number
A 25 year old enthusiast with the skill set of1- Ownership2- Rapport Building3- Client Account Management4- Communication5- Critical thinking6- Teamwork7- Client Satisfaction8- Customer Success9- Retention and Renewals10- Quick learning and a keen interest to grow constantly11- Client centric12- and others,to offer to the organization that I am working with.A vision of exclusiveness and efficiency in day to day working style.Always up for extra tasks and opportunities to out-perform myself each day and making sure to meet the deadlines.
Brightchamps
View- Website:
- brightchamps.com
- Employees:
- 18
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Operations ManagerBrightchamps Jul 2023 - PresentHyderabad, Telangana, IndiaHandling a cohort of clients acting as SPOC for them.- Ensuring escalations to be negligible.- Maintaining healthy inter-departmental communication to ensure quicker solutions by adhering to theorganizational guidelines and policies.- Ensuring a smooth journey and quick resolutions to the client so as to maintain a good retention rate.- Assisting teammates in handling potential sorecases.- Successful conduction of onboarding of the clients and assisting them with a better understanding of the product or dashboard.- Consistently and persistently following up inter team to ensure assistance is provided to the client optimally. -
Academic Operations AssociateFilo Mar 2022 - Jun 2023Gurugram, Haryana, IndiaCustomer Success Management-Handling a bucket of 90+ students. Taking care of the entire journey of thestudent from onboarding till course completion. Closure of the queries raisedby the client. Application interface training to the clientATL-Handling a team of 11 CSMs along with handling a bucket of 200 students.Maintaining a suitable work environment in the team while making sure thequality of the output given by my team to the organization.Helping out the team with the queries, escalations, process amendments,RCAs and encouraging them in the situations of a pinch and pressure. Actingas a REPRESENTATIVE of the team to the hierarchy.Academic Moderation- Demo Conduction for the clients in case of course add on requirement fromthe client. Transferring the details to the supply team and taking onus of thesuccessful conductionProcess Training-Providing training to all the new joinersFreelancer Payments-Calculating and transferring the amounts to their filo wallets for eachfreelancer and responding to any queries that might be raised. -
InternshipDoubtnut Oct 2021 - Feb 2022Gurugram, Haryana, IndiaDesigned time stamps of 20+ lectures concerning the topics that were being taught daily.• Fabricated time stamps with the precision of even a second before they go live on the platform• Ensured that the right lecture number is in the pipeline from the pool of 100+ to be uploaded• Synchronized with the team 50+ tutor with respect to the topics being taught• Preserved the entire data of 350+ lectures on Excel for any further reference
Ronit Jain Education Details
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Business/Commerce, General
Frequently Asked Questions about Ronit Jain
What company does Ronit Jain work for?
Ronit Jain works for Brightchamps
What is Ronit Jain's role at the current company?
Ronit Jain's current role is Experienced Operations Professional | Proven Track Record in Quality Assurance & Retention.
What schools did Ronit Jain attend?
Ronit Jain attended Chhatrapati Shahu Ji Maharaj University, Chhatrapati Shahu Ji Maharaj University, The Institute Of Chartered Accountants Of India.
Who are Ronit Jain's colleagues?
Ronit Jain's colleagues are Ngan L., Michael Salloum, Sana Alghafari, Abhiveer Malhotra, Aryan Pagi, Parul Kushwah, Priya Raj.
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Ronit jain
Innovative Software Developer @ Hexagon R&D India | Shaping The Future Of Tech With Cutting-Edge Solutions | Ai & Ml Enthusiast | Chandigarh University AlumnusBhilai -
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