Core responsibilities• Contacting the clients via phone and email as soon as the lead is received• Handling the queries on the phone when client calls the reception• Looking after the live chat enquiries on our website• Screening the clients on the basis of their deposit, income, liabilities and credit history by calculating the amount of deposit and income required for the amount they are looking for to find if they qualify for a new home loan• Preparing a list of advise on how they should move ahead to qualify for a home loan in case they fail the assessment• Booking the client’s appointment with the broker if they qualify for the home loan,• Making sure that the clients stay loyal to us by providing adequate amount of information and assuring best service• Staying updated with the credit policies of Australian Government and Lenders• Following up with the unqualified clients for a couple of months to make sure they are moving in the right direction• Closing the files and opportunities after a month of following up• Updating the sheets with the final status ensuring effective record is keptAd Hoc Duties• Assigning new leads received by the company to other team members and keeping proper record• Extracting and Auditing the call recordings of fellow team members and scoring them for their KPI• Training new recruits of the sales team and conducting mock calls• Auditing the notes and emails of team members ensuring adequate details are keptAwards and Recognitions• Excellence (4th Quarter, 2020)• HLE Heart (1st Quarter, 2021)• Excellence (4th Quarter, 2021)• HLE Heart (1st Quarter, 2022)• Nominations• HLE Heart (4th Quarter, 2020)• Customer Experience (3rd Quarter, 2021)Achievements• Set the record of highest number of prospects in January• Won Monthly contests 5 times• Handled 155 new leads in December 2021

• Oho DigitalOho digital is a digital marketing agency under Movers and Shakers that handles the digital media of its clients. As a team member, I have contributed to the following things:• Looked after the social media solely to create engagement• Designed and created posts for social media• Handled customer interactions on social media• Generated a pool of clients and coordinated meetings• Organized engagement activities for the team• Next Venture CorpNext Venture Corp is a support system for entrepreneurs to start and grow their ventures in Nepal and also a sister company of Oho Digital under Movers and Shakers. As a team member, I have contributed to the following things:• Organized Next Growth Conclave 2019• Organizing team member for Launchpad 2019• Organized Next Growth Conclave 2018• Margo NepalMargo Nepal is the parent company of Falful which is an organic juice. As a team member, I have contributed to the following things:• Brought in up to 5 new subscriptions from clients every week• Conducted meetings with clients and followed up for product placement• Designed marketing strategies and campaigns• Explored the market for potential placement of the product

Next Models NepalNext Models Nepal is a Modelling Agency that recruits and provides opportunities to models. As a team member, I have contributed to the following things:• Organized Model Hunt 2019• Organized Indonesian Batik Festival 2019• Implemented marketing campaigns and social media activation• Coordinated with sponsors, clients and related companies• Fulfilled all the logistical requirements of the events conducted by the company• Conducted meetings with internal and external parties• Organized activation events in various colleges to promote the events

My key responsibilities at Red Circle Included:- Learning about photoshop and create designs- Forming strategies for marketing the services of the company

My key reponsibilities at Sarthak Audio Visual included:- Handle the social medial accounts of client companies- Create content for the client companies