•Handle customer queries, and provide appropriate solutions within the limits also look into FRT, CSAT, and RT for my team. •Working with different software like the fresh desk, LRM, Moderator dashboard, and slack for solving queries. •Managing different social media escalations and providing theappropriate resolution. •Build and maintain profitable relationships with key customers and escalate their queries to higher authority directly throughdifferent channels.

• Manage a large amount of inbound and outbound calls. • Maintain CSAT and FRT for solving any queries. Building and maintaining a CRM database. • Handle customer queries, and provide appropriate solutions within thetime limit.