Ronit Singh Email & Phone Number

I am a Customer Success Manager at Prosperix, a leading provider of HaaS and SaaS solutions for various industries and geographies. I hold a CSPO certification and a BE degree in Computer Engineering from the University of Pune.My role is to empower clients to achieve their business objectives through our innovative products and services. I offer personalized support, guidance, and training throughout their customer journey, from onboarding and implementation to account management and retention. I leverage my extensive expertise in Customer Satisfaction, product management, and account management to deliver value-added services that boost product adoption and enhance customer satisfaction. I collaborate with cross-functional teams like sales, marketing, engineering, and operations to provide feedback and insights that drive product enhancements and ensure customer success. I have successfully managed a portfolio of more than 100+ key customers, increasing their CSAT scores and ROI through strategic consulting and customer success plans. I have also conducted regular EBRs with key decision-makers, addressing their pain points and recommending solutions. I have developed strategies and tactics to reduce customer churn by 15%, and partnered with product and tech teams to advocate for high-impact customer enhancement requests.