• Create product rollout timelines based on the need of a show• Monitor timeline risks and plan mitigation strategies• Facilitate training and demo sessions to all product adopters• Run retrospective sessions and analyze data post show• Partner with development team to provide feedback and ensure all product needs are tested• Work with Product Owners in completing all runbook needed to setup the product• Work with BUs in understanding how they can achieve their product goals with BU platforms• Ensure best practice is followed by BUs to maximize the value they get from BU platforms.• Act as SME on BU Platforms• Ensure BU’s business needs are met• Monitor and improve the adoption of key digital capabilities to maximise value• Cross Product Partnering

• Accurately update, publish and manage content across Reed Exhibitions’ event websites and platforms (e.g. Blogs, E-commerce etc) using agreed content from content marketing teams.• Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with agreed KPIs.• Check on key word performance and general site performance in Google Analytics and report back issues and recommendation to the Regional Demand Marketing team on a weekly basis• Track, report, and analyze website analytics and PPC initiatives and campaigns• Test event website on new and various web browsers on a regular basis• Update time references and GDPR requirements in footer of websites or other locations. • Work to provide recommendations to relevant teams, ensuring that best practices are applied, improved, and optimized• Work with various RX teams to proactively understand the broader customer journey, ensuring that there’s alignment for tracking and messaging (working with the appropriate teams as required)

Create fully functional/responsive Wordpress sites based on designs provided through PSDs. I also maintain and troubleshoot current sites that needs to be fixed or improved.

• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle• Work in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration, and maintenance of Trend software products within clients’ networking environments.• Will provide first call case resolution, software/network troubleshooting and proactive support services• Manage a diverse and complex scope of support issues directly related to the use, support, and implementation of Trend Micro products and solutions, with effective customer skills required on-site, over the phone, and online to ensure the highest level of customer satisfaction by understanding and identifying the customer’s complex network• Effectively interact with the engineering teams to provide solutions to complex technical issues• Participate in all projects including building vendor relationships

I have provided support to international clients through chat based on the Bigcommerce platform. It included some minor HTML/CSS codes and mostly E-commerce based support like Domain, SSL, and Mail client setup.

Vexter is a design and digital agency based in the United States that works with clients in Europe, Asia, North America, South America and Africa, see www.vexter.co. My role at Vexter was to create an online presence for several clients including G Adventures (www.gadventures.com), Blount Small Ship (www.blountsmallshipadventures.com) and Jeepneed (www.jeepneed.com). I have been trained at Vexter to use the following programs: HTML/CSS, PHP, SQL, Javascript, Adobe Dreamweaver, Adobe Photoshop and Microsoft Office programs. After 3 months of face-to-face, hands on training, I was tasked to work remotely with minimal supervision, collaborating directly with the clients based in the US for G Adventures and Blount Small Ship.