• Install, Configure Servers OS, Install Server Roles and configure Roles, OS Experience with Windows Server 2008/2008 R2/2012• Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective• Performed equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems• Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook, Strong communication (both verbal and written), problem solving, and decision making skills.• Assist users to resolve computer related problems such as inoperative hardware or software • Remove, install Backup power supplies and rack systems Ability to provide console remote• Provide remote or onsite service to 21 locations in the Washington, Idaho, Montana area for server upgrades, patch installs, break/Fix support, PC’s, Laptops and cell phones. Data closet installs and upgrades.• Install drivers and configure, provide physical support for mounting of DC HW, basic connectivity establishment• Replace allowed HW components (such as HDD, memory). Image new PC’s and refurbishes old PC’s• Troubleshoot local network and phone related issues including cabling challenges• Ability to do SOP based support for servers and other DC devices• Experience with Windows 7/8/10 desktops, Ability to provide console remote• Remove, install Backup power supplies and rack systems• Ability to understand the different types of OS images required by the Customer• Communicate with OEM / Application owners in the troubleshooting process• Inventory software, Identify security threats, Identify unauthorized software

Promoted into several positions since originating as a floor representative and ultimately into a supervisory role.• Minimized workflow lags and improved productivity by supervising help desk technicians to ensure optimal performance while developing software to track team /center progress• Managed a database of 250 carriers while offering timely responses to technical support inquiries• Mitigated regulatory risks by sustaining pertinent records and logs to ensure center compliance• Drove profitability by timely opening and closing accounts, transferring funds securely and managing software Managed full operational lifecycle by administering store operations, including reports, scheduling, customer service• Achieved an average of 98% on weekly performance reviews, which exceeded job expectations by 15% • Counseled clients while providing optimal customer service to secure the sale and improve retention• Expedited over 3 Million customer inquiries within 12 months during the national housing crisis• Exceeded quality assurance goal of 95% by implementing a weekly team meeting and daily update

• Served in several military campaigns, including Desert Storm in Kuwait while completing tours at the Fairchild Air Force Base, Washington, RAF Bentwaters, England, Luke Air Force Base, Arizona, Misawa Air Base, Japan, and Kunsan Air Base, Korea