๐ฅ The service crisis is here! Customers and employees expect more from us than ever beforeโฆโฆand if they donโt get what they want โ theyโll take their loyalty & their money elsewhere!The worst part? VERY FEW organizations today are able to deliver consistently exceptional service that meets these higher expectationsโฆAnd they fail to deliver service that contributes to the well-being of -- their customers,-- their teams, and-- the communities in which they operate.We live in a fast-changing, hyper-competitive, interconnected world. If your organization canโt provide excellent service, then you wonโt be able to grow and compete with other brands!Your customer churn and employee turnover can skyrocket quickly. Your brand reputation tanks. And suddenly youโre locked into a downward spiral of rising costs, lost market share, and falling profits.๐ Thatโs WHY I help leaders and organizations engineer self-sustaining cultures of Service Excellence.A winning service culture allows you to:โ๏ธAttract loyal customers,โ๏ธRetain motivated employees, andโ๏ธSet your organization on an upward trajectory.๐ง๐ต๐ฒ ๐ฅ๐ฒ๐๐๐น๐:- Rising profits, increased efficiency, and a shining brand reputation.When each person in an organization knows how to serve by providing value to others - everyone benefits.The whole WORLD benefits!๐๐ผ๐ ๐ถ๐ ๐๐ผ๐ฟ๐ธ๐:-customized presentations, and programs-keynote addresses-leadership programs-online trainings and service education for your team-consulting and coachingIโve been voted the #1 Global Guru in Customer Service/Customer Experience for 5 years runningโฆ and my Uplifting Service training program won #1 Training For 2022.โ
๐๐ฒ๐ฟ๐ฒ ๐ฎ๐ฟ๐ฒ ๐๐ผ๐บ๐ฒ ๐ผ๐ณ ๐บ๐ ๐ต๐ฎ๐ฝ๐ฝ๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐:Singapore Airlines, Changi Airport, Nokia, Cisco, Marina Bay Sands, LUX* Resorts, Xerox, Microsoft, Coca-Cola, BNP Paribas, HP, and many others.๐โ๐๐ฒ ๐ฏ๐ฒ๐ฒ๐ป ๐ณ๐ฒ๐ฎ๐๐๐ฟ๐ฒ๐ฑ ๐ถ๐ป:Harvard Business Review, New York Times, Wall Street Journal and many other media outlets.๐โ๐๐ฒ ๐ด๐ถ๐๐ฒ๐ป ๐ธ๐ฒ๐๐ป๐ผ๐๐ฒ ๐๐ฝ๐ฒ๐ฒ๐ฐ๐ต๐ฒ๐ ๐ฎ๐:Google, Sony, Fedex, Toyota, HSBC, Harvard Business School, Starbucks, Visa, Sheraton, AIG, 3M, Paypal, and many more.Also, Iโm the author of the New York Times bestseller, โUplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet.โ๐๐ผ๐ ๐๐ผ ๐ฐ๐ผ๐ป๐ป๐ฒ๐ฐ๐ with me:-send me a DM here on LinkedInor-email me at Ron@RonKaufman.comhttps://www.ronkaufman.com/
Listed skills include Management Consulting, Customer Experience, Public Speaking, Leadership Development, and 46 others.
