Ron Kelly Email and Phone Number
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With over 20 years of experience as a business operations, supply chain, and customer fulfillment executive in the e-commerce and retail sectors, I have dedicated my career to driving operational excellence, service quality, and cost efficiency across complex, multi-state retail and ecommerce operations.Throughout my career, I have successfully planned and executed multimillion-dollar, high-profile projects aimed at driving organizational transformation. Whether it's strategic planning, process and systems improvement, or team development, I am passionate about making a positive impact on the organizations I serve.Adept at leading high-performing cross-functional teams, I take pride in securing stakeholder consensus for change initiatives. My collaborative approach ensures that all key players are aligned, fostering a culture of innovation and continuous improvement.Career Highlights:• Directed a $400M global transportation budget at Zulily, spearheading network transformations over the past 3 years and achieved 15% annualized savings by improving key metrics.• Scaled a new business within Zulily from the ground up to 35%+ of revenue in 3 years, exceeding $300M at its peak and maintaining the highest employee retention rates among leadership.• Managed relationships with 5K+ vendors in the Drop-ship Network (Vendor Direct) at Sears Holdings, directing tasks such as onboarding, operational support, vendor management, and compliance. • Drove initiatives that boosted e-commerce orders from Walgreens stores by 40%+ while tripling the number of stores offering Web Pickup, resulting in significant revenue growth and 15%+ improvement in CSAT. • Increased time in transit delivery from ~35% to 70%+ in 2 days for all orders at Walgreens, maintaining shipping costs and resulting in improved customer satisfaction and net promoter score.• Reduced transportation costs per order by 20% and improved delivery time by 2 days at drugstore.com while decreasing customer contacts per order to drive a 30%+ reduction in customer service costs per order.
Mco (Mega Corporate Operations)
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Senior Vice President OperationsMco (Mega Corporate Operations) Jan 2024 - PresentBeverly Hills, California, Us
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Chief Operating Officer/Svp Of OperationsZulily Aug 2014 - Dec 2023Salt Lake City, Ut, Us• Directed various supply chain teams overseeing fulfillment, global transportation network management, and vendor relationships while executing “customer first” initiatives to enhance delivery and service experience.• Reported to the President/CEO, leading Operations while also directing Finance, Fulfillment Center Operations, Program/Product Management for Supply Chain, Transportation, Customer Service, Order Management, Operational Analytics, and Facilities. • Led a new strategic venture, introducing fulfillment services to the extensive vendor network and leveraging vendor-owned inventory to expedite company expansion and enhance fulfilment.• Spearheaded fulfillment and network optimization efforts, overseeing 3 domestic fulfillment centers and a third facility in Shenzhen, China, with a collective employee base of ~1K.• Enhanced key metrics while reducing FTEs via improved tools and process enhancements, resulting in lower customer churn, increased retention rates, and improved NPS. -
Divisional Vice President, E-Commerce Operations, Strategy & Business DevelopmentSears E-Commerce 2014 - 2014Chicago, Il, Us• Provided strategic leadership to a team of ~50 individuals, overseeing aspects such as e-commerce fulfillment and operations, vendor management, operational analytics, and project management.• Led key portfolios, including Fulfillment Operations, Supply Chain and Transportation, Merchandise Planning and Placement, Content Support, Drop Ship Channel, Vendor Management, Fulfilled by Sears Business, and the Shop Your Way MAX program.• Managed the day-to-day operational portfolio, with accountability for P&L, driving process improvements, and achieving results while scaling operations to meet YoY growth demands ranging from 30% to 40%. -
Vice President, Ecommerce Operations & MultichannelWalgreens E-Commerce 2011 - 2013Deerfield, Il, Us• Led a contact center and e-commerce operations with a team of 200+ individuals, overseeing logistics and ensuring a seamless delivery experience for customers. • Led the Pharmacy business with P&L responsibility and directed the Partnership Management team (3PL) servicing 2 prominent public companies.• Reported directly to the Chairman and CEO and served as a member of the executive team that facilitated the sale of drugstore.com to Walgreens Co.• Developed division-specific content for Board presentations and represented Operations in meetings while negotiating the sale of the existing Pharmacy Business.• Oversaw successful negotiations with a third-party logistics provider (3PL) for the management of West Coast fulfillment operations. -
Vice President, Operations (Inclusive Of Customer Service, Logistics, Partnership Management)Drugstore.Com 2006 - 2011Bellevue, Washington, Us• Led a contact center and e-commerce operations with a team of 200+ individuals, overseeing logistics and ensuring a seamless delivery experience for customers. • Led the Pharmacy business with P&L responsibility and directed the Partnership Management team (3PL) servicing 2 prominent public companies.• Reported directly to the Chairman and CEO and served as a member of the executive team that facilitated the sale of drugstore.com to Walgreens Co.• Developed division-specific content for Board presentations and represented Operations in meetings while negotiating the sale of the existing Pharmacy Business.• Oversaw successful negotiations with a third-party logistics provider (3PL) for the management of West Coast fulfillment operations. -
Senior Director, Site Merchandising & OperationsDrugstore.Com 2002 - 2006Bellevue, Washington, UsResponsible for the drugstore.com Merchandising team with a select technology group focused on driving improved user and customer experience through enhanced features and functionality. Executions included loyalty programs, shipping programs, and auto-delivery amongst other industry leading innovations.
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Sr. Financial Analyst; Director Of ProcurementDrugstore.Com 1999 - 2002Bellevue, Washington, UsVarious positions and responsibilities with high energy, high growth start up company in ecommerce. Roles included Senior Financial Analyst and Director of Procurement and expanded roles in operations.Sr. Financial Analyst responsibilities included performing business and financial analysis and reporting to the Sr. Executive Team.As Director of Procurement was responsible for a team of ~25 and an inventory budget of over ~$30 million. Successfully accelerated inventory turns while significantly reducing out of stock rates.
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Sr. ManagerDeloitte & Touche 1992 - 1999Worldwide, OoAccounting & Advisory Services with focus on large publicly held companies such as Starbucks.Managed all aspects of the audit engagement including supervision of the audit team, researching of complex issues, communication with client senior executives, and issuance of financial reports. Assisted clients with initial public offerings, due diligence procedures, and other SEC filings and reporting requirements.
Ron Kelly Skills
Ron Kelly Education Details
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University Of Oregon Lundquist College Of BusinessAccounting & Finance
Frequently Asked Questions about Ron Kelly
What company does Ron Kelly work for?
Ron Kelly works for Mco (Mega Corporate Operations)
What is Ron Kelly's role at the current company?
Ron Kelly's current role is Senior Ecommerce & Business Operations Executive | Organizational Development & Leadership | Supply Chain Management | Customer Fulfillment.
What is Ron Kelly's email address?
Ron Kelly's email address is ro****@****tbi.com
What is Ron Kelly's direct phone number?
Ron Kelly's direct phone number is +142537*****
What schools did Ron Kelly attend?
Ron Kelly attended University Of Oregon Lundquist College Of Business.
What skills is Ron Kelly known for?
Ron Kelly has skills like E Commerce, Management, Customer Experience, Strategy, Operations Management, Start Ups, Team Leadership, Analytics, Business Development, Multi Channel Retail, Program Management, Business Strategy.
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