Ron Kerr Email and Phone Number
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Ron Kerr phone numbers
The two most important things to know about me are that I passionately believe:• Experiences Matter - Great products aren’t enough in today’s marketplace. Expertly crafted experiences for customers and partners, integrated and continuously improved across all distribution channels, position great products for sustainable advantage. And, for many companies selling commoditized products, the customer experience IS the product.• The Golden Rule – treating others the way you want to be treated – is the only way to have a successful, fulfilling and fun career.My long history of delivering exceptional business results through omni-channel and digital customer experience innovation, in both B2C and B2B, start-up and transformation/turn-around environments, was only possible because of these two beliefs.
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Board Member (Chair 2017 - 2019)Lutheran Social Services Of Central Ohio Oct 2012 - PresentColumbus, Ohio, Us
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Vp, Enterprise Customer Experience SolutionsCardinal Health Mar 2020 - Sep 2023Dublin, Oh, UsI have the distinct honor of leading Cardinal Health's Enterprise Customer Experience Solutions team, supporting both our Pharmaceutical and Medical businesses. My team is accountable for delivering a constantly improving customer experience that delivers over $50 Billion in annual digital sales (6th largest revenue digital platform in the world), enabling world class contact center customer support, and providing leading edge internal sales and service capabilities. -
Chief Experience OfficerKaplan Higher Education Jan 2019 - Sep 2019Fort Lauderdale, Florida, UsBuilding and leading the Customer Experience function through the application of Product Management techniques - inclusive of Customer Insights/VoC, Customer Experience Design, Operations Support and Enterprise Program Management Office – to conceive, design, deliver and cultivate differentiating omni-channel experiences for B2C and B2B customers. -
Vp - Business Delivery And Agent ExperienceNationwide Insurance Jun 2014 - Jun 2018UsFor our $19B P&C organization, designing and delivering target sales, service and client management experiences for 10,000+ agency partners and field sales leaders, leading Business Technology Product Management and Delivery for a majority of the business and driving execution of key shared service operations strategies. -
Vp, Omni-Channel Customer ExperienceNationwide Insurance Nov 2009 - Jun 2014UsFor the Nationwide enterprise, across all of our diverse family of branded businesses, leading customer experience product management to design, deliver and cultivate customer centric sales, retention and service experiences integrated across Nationwide's multiple distribution channels (agency, phone, web, mobile, company owned stores).
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Chief Digital OfficerNationwide Insurance Jan 2007 - Nov 2009UsAccountable for establishing and executing digital strategy (web, mobile, social) for the Nationwide enterprise - includes all Nationwide P&C insurance businesses and Nationwide Financial (Life, Annuity and Retirement Plans).
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Senior Vice President - Retail Products Internet DistributionWachovia Jan 2000 - Nov 2006San Francisco, California, UsFor Wachovia Bank and Wachovia Securities, leading digital product management to establish and execute digital sales and service strategy for retail/consumer banking and securities products - includes planning digital capabilities to align both with customer needs and business/product priorities, overseeing business and IT execution of digital plan, driving adoption strategies, leading digital aspects of merger integration efforts and building and developing a high performing team of digital experts. -
Vp, Managing ConsultantWachovia Nov 1996 - Jan 2000San Francisco, California, UsAs part of an internal consulting group (Enterprise Business Solutions), leading Program Office to manage the delivery of 80+ projects to establish an enterprise Internet channel and leading Program Office to create a consumer credit Collection and Recovery Shared Service for the enterprise, delivering more than a dozen large scale projects.
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Senior ManagerAndersen Consulting Aug 1988 - Nov 1996Dublin 2, IeI was a Senior Manager in the Financial Services practice, focused primarily on retail banking branch and back-office operations and consumer credit card processing.
Ron Kerr Skills
Ron Kerr Education Details
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The Ohio State UniversityFinance -
Texas Mccombs School Of BusinessMarketing
Frequently Asked Questions about Ron Kerr
What company does Ron Kerr work for?
Ron Kerr works for Lutheran Social Services Of Central Ohio
What is Ron Kerr's role at the current company?
Ron Kerr's current role is Retired Customer Experience Executive.
What is Ron Kerr's email address?
Ron Kerr's email address is th****@****ail.com
What is Ron Kerr's direct phone number?
Ron Kerr's direct phone number is +161424*****
What schools did Ron Kerr attend?
Ron Kerr attended The Ohio State University, Texas Mccombs School Of Business.
What skills is Ron Kerr known for?
Ron Kerr has skills like Strategy, Business Development, E Commerce, Competitive Analysis, Financial Services, Sales Management, Business Strategy, Vendor Management, Strategic Planning, Sales Operations, Sales Commissions, Sales.
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