Ron K. Email & Phone Number

Netherlands

Heerhugowaard, North Holland, Netherlands

Apeldoorn, Gelderland, Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

Responsible for maturing several key processes within the IT department and wider Graydon organization in order to improve providing cost effective reliable and secure services to multiple Graydon stakeholders, reporting to the CIO.Maturing services by (not limited to) audits, (re)design, (re)implementation and embedding:• Service catalogue management;• Configuration management;• Change management;• IT strategy, IT vision and IT roadmap.Advising and actively contributing to reorganized responsibilities and activities:• Maturing Graydon stakeholders' risk, security and compliancy management (ISO27001/GDPR);• Transformation from a traditional organization to an agile/responsive organization;• Maturing Graydon IT vendor management;• Graydon’s design, development and migration program moving the Graydon companies, products and services into one Graydon providing or improving Graydon’s global value added products and services.

Amsterdam Area, Netherlands

Responsible for the management of the Graydon technical infrastructures and IT service desk providing reliable infrastructure services to multiple Graydon stakeholders, reporting to the CIO, managing (in)direct 10 FTE.• Rationalization of outsourcing suppliers and transforming suppliers into outsourcing partners.• Design of a modern ICT architecture enabling Graydon to become one organization, working seamlessly together and improving delivering cross country outstanding services.• Continuing participating and facilitating in Graydon’s design, development and migration program moving the Graydon companies, products and services into one Graydon providing or improving Graydon’s global value added products and services.• Continuing optimizing the ITIL based service delivery processes for incident, problem, risk and change management.• Contribute towards improving Graydon stakeholders' privacy, security, availability, integrity and continuity.

Amsterdam Area, Netherlands

Responsible for the management of Graydon software development services and Graydon technical infrastructures providing reliable manageable software development services and infrastructure services to multiple Graydon stakeholders, reporting to the CIO, managing (in)direct 16 FTE.• Transformation of four system engineers providing internal and external infrastructure services into a responsive self-organized cross border operating group managing the majority of the Graydon external facing infrastructures as well as managing office automation services in the Amsterdam, London, Antwerp and Cardiff office.• Rationalization of outsourcing suppliers and transforming suppliers into outsourcing partners.• Design of a modern ICT architecture enabling Graydon to become one organization, working seamlessly together and improving delivering cross country outstanding services.• Continuing the coaching and transforming of senior software developers from IBM iSeries RPG and .Net platforms to Graydon’s SAS, MuleSoft, Oracle and Java platforms.• Continuing participating and facilitating in Graydon’s design, development and migration program moving the Graydon companies, products and services into one Graydon providing or improving Graydon’s global value added products and services.• Continuing optimizing the ITIL based service delivery processes for incident, problem, risk and change management.

Amsterdam, Antwerp & London

Responsible for the management of a software development group providing, reliable and manageable software development services to multiple Graydon stakeholders, reporting to the CIO, managing (in)direct 13 FTE.• Organization and transformation of local organized software developers into one Agile self-organized cross border operating software development team.• Introduction and implementation of Scrum/Kanban practises within an ITIL based organization.• Coaching and transforming senior software developers from IBM iSeries RPG and .Net platforms to Graydon’s SAS, MuleSoft, Oracle and Java platforms.• Participate and facilitate in Graydon’s design, development and migration program moving the Graydon companies, products and services into one Graydon providing or improving Graydon’s global value added products and services.• Optimizing the ITIL based service delivery processes for incident, problem, risk and change management.

Leiden

Responsible for the lean management of four Agile/Scrum software development teams delivering services in the Swets customer product line and publisher product line of the Business Technology department, reporting to the CTO, managing (in)direct 28 FTE. • Shared responsible for the quantitative reorganization and transformation of the formerly for outsourcing organized and ITIL/Prince2 based IT department to self-organizing Agile/Scrum teams using off-shore and near-shore partners.• Selection, organization and implementation of partnerships including transition-out of existing outsourcing partners.• Responsible for the delivered quality of by Swets stakeholders defined roadmap items translated to the customer and publisher product line (sprint)backlogs.• Shared responsible for the introduction, implementation and acceptance of the Agile mindset and Scrum approach.• Responsible for the qualitative coaching of the on-shore teams containing architecture skills, software development skills (Cobol, SalesForce, Force.com, Java, Perl, XQuery, PHP), process analyst skills, functional analyst skills, testing skills, DBA skills (IBM DB2, MySQL, MarkLogic) and ETL/ESB specialist skills (SAP XI, Kettle, Informatica, IBM MQ, EDI) as well as scrum master skills.

Leiden

Responsible for the daily activities and coaching of the on-shore, near-shore and off-shore front office and back office teams existing of solution architects, software developers (SAP, Cobol, SalesForce, Force.com, StreamServe, Java, Perl, XQuery), business and process analysts, DBA’s (IBM DB2, MySQL, MarkLogic) and ETL/ESB specialists (SAP XI, Kettle, Informatica, IBM MQ, EDI) reporting to the CIO, managing (in)direct 38 FTE.• Continuing the transformation of the traditional IT department to a service delivery organization using off-shore and near-shore outsourcing partners.• Continuing selection and outsourcing to new outsourcing partners including transition-out of former outsourcing partners.• Continuing service delivery management of internal and external stakeholders.• Responsible for the Prince2 program and project management of the front-office and back-office systems.• Optimizing the ITIL based service delivery for the incident, problem and change management processes.• Migration of several connectivity platforms to the Informatica platform.

Lisse/Leiden

Responsible for the daily activities and coaching of the on-shore and off-shore back-office teams existing of software developers (SAP, Cobol, SalesForce, Force.com, StreamServe) and business analysts, reporting to the Manager Application Development Services, managing (in)direct 11 FTE.• Transformation of the traditional IT department to a service delivery organization using off-shore and near-shore outsourcing partners.• Selection and outsourcing to new outsourcing partners including transition-out of former outsourcing partners.• Service delivery management of internal and external stakeholders.• Responsible for the program and project management of the back-office systems.

Responsible for ICT, information security and technical facilities in 13 countries, reporting to the CFO, directing 5,5 FTE.• Design and implementation of the global ICT department.• Design of the global ICT architecture which enabled CyberTech to become one organization, improving usage of the global cooperation and a technical modernization.• Design and implementation of connections/protections with customers like Goldman Sachs and Deutsche Bank delivering remote access and monitoring services.• Introduction and implementation of risk management.• Design and implementation of information security management as a basis for the ISO27001 certification.• Security Management and counterpart for customers like Barclays and Goldman Sachs.• Facility management in the domain of electricity technology and physical security of premises.• Introduction and implementation of procurement management.

Responsible for the delivery and continuation of infrastructure services to customer Agentschap BPR for their (in Dutch) Beheervoorziening BSN and (in Dutch) GBA Verstrekkingen (GBA-V) subject to European tender, SLA’s and additional agreements, reporting to Agentschap BPR and Logica Outsourcing Services’ management, (in)direct directing 12 FTE.• Delivery of incident-, problem- and change management.• Delivery of security management according to security agreements and Logica’s ISO27001 certification.• Service Level Management including delivery of internal/external reports and improvement proposals.• Design and implementing solutions to (international) political developments.• Participation in several tenders.• Improvement of customer satisfaction, implementing turnover improvement and cost reduction proposals.

Responsible for the delivery of infrastructure and application management services to customer Vereniging Nederlandse Assurantie Beurs (VNAB) for their electronic assurance exchange system (e-ABS), conform SLA’s and additional agreements, reporting to Logica Outsourcing Services’ management, direct directing 5 FTE.• Directing system administrators, application administrators- and functional administrators in The Netherlands and India.• Taking care of delivery within budget, delivery of profit improvement and cost saving proposals.• Organizing delivery compliancy to Logica’s CMMI-3 en CMMI-5 certifications.•Taking care of adequate security management within the range of Logica’s ISO27001 certification and customer requirements.• Firm involvement at Logica’s software development department which products would transfer to the maintenance division.

Internal program management for several live maintenance projects, moving these projects to Logica’s maintenance organizations.

Partly responsible to propagate the company’s international quality policy, investigating internal compliancy and supporting internal/external audits to remain Logica’s ISO27001 and SAS70 certification.

Investigating, motivating and facilitating usage of Logica’s global offshore and onshore facilities.

Investigating, motivating and facilitating usage of Logica’s global offshore and onshore facilities.

Directing 15 system administrators, responsible for the management of telephony systems, mail systems, web services and pc client configurations.

Directing 10 project managers and 6 IT architects, responsible for all internal ICT projects and ICT architectures.

Directing 10 system administrators, responsible for the management of telephony systems, network & firewall systems and web services.

Directing 8 system administrators, responsible for the management of Logica’s internal ICT in The Netherlands, Italy and Spain.

Directing 7 system administrators, responsible for all internal ICT projects and internal offered outsourcing services.

Directing 15 system administrators, responsible for the management of Logica’s internal ICT in The Netherlands.

Amsterdam Area, Netherlands

Directing 2 system administrators, responsible for the design and implementation of the internal IT facilities and IT department.

B.Ec., Business Information Technology

Persoonlijke Effectiviteit In Het Sturen Van Verandering