Ron Kwak Email & Phone Number

Boise, Idaho, United States

General Manager of R1's Patient Experience business unit

Boise, Idaho, United States

Responsible for client servicing and implementation and member of the XLT for the Patient Experience / Entri Pay business unit of R1 RCM.

Boise, Idaho

Business and operations leader that built and scaled the account management, servicing, and implementation functions at VisitPay and drove revenue, profit growth that culminated in acquisition by R1 RCM.

Boise, Idaho

Oversaw the marketing and new ventures functions for Jitasa, the first and largest national finance and accounting services provider dedicated solely to the nonprofit sector. Responsibilities included the development and execution of strategic plan, design and lean execution of the product and services road map, and development of the sales pipeline through marketing initiatives.Built the product marketing / new ventures function. Designed and executed the product roadmap through Lean Model, expanding the portfolio from a single offering to a full suite of services and improving market coverage from 10% to 80% within 1 year.Built the marketing communication function. Implemented web marketing (natural and paid search, social media, and thought leadership), and targeted outbound channels resulting in 75% YOY sales growth. Engaged with prospective clients through out the entire sales cycle to drive sales and develop product and sales messaging and tools.Responsible for the organizational rebrand from Easy Office to Jitasa.

Member of XLT and head of the marketing organization for $100M business unit with responsibilities for business strategy, product management, marketing communications, and insurance carrier relations.Responsible for development and execution of strategic plan and product roadmap for the fastest growing business within ADP.Expanded the Health & Benefits business through national expansion (doubled the geographic coverage in 1st year), marketing to individuals through a direct to consumer portal, and new products / services.Launched a wholesale carrier model for Property & Casualty business expanding market coverage from 75% to 92%.Implemented marketing initiatives to drive 30% YOY sales growth. Initiatives included multi touch sales campaigns, a prospect nurturing model, and paid search.

Responsible for business strategy and sales launch for one of ADP’s most successful ventures, mid market HR BPO.Designed the offering’s business and go to market model including market research, product and service design, pricing model, and financial models. Championed senior leadership and department buy in.Led the sales pilot achieving first year sales of $9.5 M, 235% of plan. Engaged prospective clients throughout the entire sales cycle to drive sales and develop sales messaging and tools. Trained and supported 150 sales associates across 15 sales offices. Championed cross functional task force to implement the sales infrastructure for national roll out.

Core team member responsible for developing a company wide HR BPO market strategy.Conducted an internal assessment of ADP brand. Assessed and developed proposals to maximize ADP’s Internet and search engine presence. Developed a series of recommendations to improve cross division sales activity. Analyzed sales data and developed a model to predict sales behavior in light of current and proposed incentive structure and organizational influences.

Managed a 4 person project team to implement diCarta, a web based contract management application.Designed and developed innovative solutions to overcome product limitations and end user issues resulting in significant improvements in user satisfaction and application usability.Led and coordinated the roll out effort with the US and Western European office managers.

Managed a cross functional team of 10 consultants to implement Ariba, a web based purchasing application. Achieved $2M in client strategic and operating savings in 2 years.Defined and managed project scope and budget. 1st IT project for client to finish on time and in budget.Led the design, development, and testing for all product configuration and modifications.Fastest / youngest promotion to manager. Highest utilization rate and revenue (2000-01).

Member of international team to implement PeopleSoft AP at client’s European Service Center.Designed and built process / technical solutions to maximize application usability and efficient processing.Created an innovative and custom workflow system to interface with the client’s PeopleSoft AP system. Reduced average invoice processing time from 60 to 1-3 days.

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