Ron L. Head Email & Phone Number

Aurora, Colorado, United States

• Efficiently developed, tested, and updated clean and highly maintainable code, systems, and docs within a collaborative and agile team environment.
• Mentored junior engineers and participated in project management efforts, including app versioning, stories/epics creation, debugging, and sprint reviews.

• Displayed highly recognized PWA/mobile development, teamwork, and knowledge at a level higher than a junior developer skillset, earning a vaunted mid-level promotion after the first year on the team.
• Completed multiple significant projects, which included updating existing applications to the latest technology standards and adding enhancements/features ahead of schedule.

• Delivered high-quality mobile/PWA solutions that meet business and customer-facing needs for the DHA.
• Contributed meaningfully and actively to team retrospects and sought opportunities to apply new technologies/best practices to enhance the web management team’s knowledge base.

Denver, Colorado, United States

• Served as a Student Leadership Council member to a cohort of 27 by liaising between students and staff, leading weekly Agile stand-ups, cultivating student morale, and promoting inclusivity.
• Full-time coding bootcamp totaling 7.5 months focused on fundamental, JavaScript, React, HTML, CSS, and multiple front end libraries and frameworks in a remote learning environment.
• Version control experience in command line, Git, and GitHub.

Colorado Springs, Colorado, United States

• Top 10% performer for 12 consecutive months providing high customer satisfaction results, low transfer rates, and speedy resolution on customers’ first call, averaging 90+ customer interactions per day.
• Efficiently problem solved customer needs while being curious, open-minded, enthusiastic, and empathetic.
• Quickly pivoted from previous role in 2 weeks displaying a strong willingness to learn and flexibility.

Colorado Springs, Colorado Area

• Earned 7 “Silver Quarterly Awards” as a consistent top 10% performer for delivering exceptional customer troubleshooting. Solved internet, video, digital phone, and web application issues for 70+ customers per day.
• Worked independently assessing and resolving customer needs while leading remote team collaboration.
• Cultivated robust organizational and communication skills; can quickly hone in on key issues.

Colorado Springs, Colorado Area

• Performed case analysis for clients enrolled through Connect for Health Colorado’s database.
• Achieved resolutions or advancement of enrollment/eligibility cases to meet both client satisfaction and state/federal guidelines.

Colorado Springs, Colorado, United States

• Maintained and upgraded over 100 pieces of equipment and software on budget, managed 20+ volume licensing accounts, and gathered data for IT solutions, directly impacting 90% of local employees.
• Facilitated collaboration between the IT department and 85% of other branches within the company’s infrastructure.
• Assigned, routed, and hands-on executed 100% of local Help Desk tickets, supporting both IT staff and contractors.

Colorado Springs, Colorado, United States

• Provided timely materials and information to 50+ clients and nonprofits per day as functional POC for company with solid versatility and interpersonal skills.

Certificate Front End Engineering

Bachelor Of Science (B.S.), Computer Science, 3.89 Gpa

Associate'S Degree, Digital Media Design, 3.96 Gpa

Bachelor Of Arts (B.A.), Applied Communication, Cum Laude