Ron Lillard Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona

Provided world class customer service to our customers. Promoted to Lead CSR, for 3 stores, after 3 weeks on the job.Prepared, boxed, and shipped customer items using The UPS Stores proprietary shipping software and packaging standards.Monitored and maintained retail sales item inventories as well as shipping materials for three stores.Communicated with Convention Center personnel and Trade Show directors to promote our stores, which were located in and near the Phoenix Convention Center.

Provided Sales Support to Customers, National Field Service Team, and National Sales Managers. Assisted customers with determining correct parts applications. Responded to requests for quotes and delivered tool quotes based upon agreed to configurations. Administered parts repair program for our customers.

Provided on-site hardware and software support for Single Wafer Wet Cleaning Tools and support equipment in a production Fab environment.Member of Team that was responsible for a $3Million Tool Evaluation Project at Micron in Boise.Installed and maintained tool during the evaluation process, working closely with customers engineers to achieve the desired results, while maintaining $200K parts inventory.Relocated at company expense to Phoenix following completion of tool demonstration in Boise.

Repaired and maintained photolithography equipment in a fab envinronment.Organized and facilitated ongoing safety training for eight employees.Managed $800K parts inventory

Assembled and Tested a wet bench in a cleanroom environment.Used schematics and troubleshooting skills to identify and repaired issues with wiring, plumbing, pneumatics, software, and robotics.

Installed digital phone systems in new and existing businesses.Installed and tested data and phone cable from blueprints.Prepared customer quotes for new phone systems.Performed service calls for existing customers.