Ron Long Email and Phone Number
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Seasoned Technology Executive accomplished in building high-performance teams and creating strategic advantages by leveraging people and technology to create sustainable, long-term, and increasingly profitable growth trajectories in highly competitive industries. Extensive experience building and supporting high-availability service platforms, carrier infrastructures, terrestrial and wireless communications, enterprise application environments, and data centers. Adept in assessing corporate technology requirements and developing effective business solutions and strategic partnerships that enable leaders at all levels to achieve commercial objectives. Recognized thought leader and visionary who leads through the conveyance of desired outcomes, clear expectations, and cascading interconnected goals. Key Strengths► Forging strong business relationships with stakeholders, shareholders, and customers► Developing successful leaders through mentoring and situational coaching► Energetic leader of change, quality, and continuous improvement programs► Building global teams and fostering innovation through collaboration► Effective communicator and dynamic speaker that readily adapts to any audience or forum
Posigen
View- Website:
- posigen.com
- Employees:
- 196
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Senior Vice PresidentPosigen Aug 2024 - PresentHouston, Texas, United States
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Vice President, Customer ExperienceMetrasens Jul 2022 - Aug 2024Metrasens is the world’s leading provider of advanced magnetic detection technologies.Our innovative products are designed to address deficiencies in conventional screening methods, to make us all safer and more secure. Our mission is to take great science from the laboratory and use it to create revolutionary, award-winning products which meet the real needs of our customers. -
Chief Experience OfficerAlula Jun 2016 - Feb 2022Sugar Land, TxResponsible for strategic direction and day-to-day outcomes for all operational interfaces consisting of order management, technical support, and customer success teams. Their individual contributions and collective performance were a key point of differentiation, and continuously elevated the industry’s expectation of service in our market segments. Partnered closely with Sales, Product Management, and Engineering, we doubled product sales, recurring service revenues, connected device count, and tripled the number of activating dealers over a 5-year period.► Established Customer Success team to partner with Sales to lead and formalize product evaluation programs, shorten sales cycles, increase sales conversions and product adoption rates, manage change in dealer’s field installation practices, and decrease incident rates associated with new customer implementations. ► Consolidated dispersed Order Management functions across the enterprise and created a team focused on increasing the level of service and building relationships with distribution channel partners, and decreasing friction associated with RMAs, stock rotations, product obsolescence, and new product introductions.► Organized and led service forum with of representatives from Engineering, Quality Assurance, Operations, and Product Management to review incident trends, identify product and service gaps (VoC), and to groom escalation queues and development backlogs that influence and feed sprint planning and product roadmaps.► Expanded Customer Solutions Center (Technical Support) from two agents to two shifts and twelve agents, rebuilt and relocated from Houston to St. Paul, all while maintaining Net Promoter Scores ≥ 75, First Call Resolution rates ≥ 95%, and YoY product churn rates 1-2 points below industry benchmark of 13%.
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Vice President Of OperationsGreenwell Energy Solutions Apr 2013 - Jun 2016Houston, Texas AreaGreenwell Energy Solutions is an independent specialty supplier delivering proprietary-blended chemicals and custom-designed secondary containment for the upstream energy industry that reduce clients’ environmental impact and operating costs. -
Management ConsultantRlc Services Nov 2011 - Apr 2013Houston, Texas AreaCollaborating with business leaders and executive teams to develop and execute transformation initiatives, change management strategies, build high-performance teams, increase leadership quotient and impact, and incorporate quality concepts into application development, implementations, and functional work streams.Engagement Highlights► Developed phased global implementation and integration strategy for hybrid ERP solution► Introduced formal product development methodology and associated business processes► Defined organizational metrics and targets required to support broader business objectives► Collected business requirements and product selection matrix for hosted CRM / PPM solutions
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Vice President Of Global OperationsHarris Caprock Communications May 2009 - Nov 2011Houston, TxLed the corporation’s global operating platform consisting of over 200 Electrical, Mechanical, Network, and Field Engineers directly responsible for service delivery, support, and consistency in overall service experience across 6 continents, 140+ countries, and utilizing 3.5Ghz of satellite capacity -
Vice President Of Global EngineeringCaprock Communications Jun 1999 - May 2009Directed the consolidation of disparate regional engineering resources into a single global organization to coordinate and focus into a single collective effort based on corporate business objectives
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Senior Technical AnalystParanet 1997 - 1999Houston, Texas AreaSenior technology consultant specialized in application/service infrastructures, voice+data network services and solutions, and large-scale implementations. Recipient of “Golden Eagle” award recognizing the top 5% of ~300 analysts within the US.
Ron Long Skills
Frequently Asked Questions about Ron Long
What company does Ron Long work for?
Ron Long works for Posigen
What is Ron Long's role at the current company?
Ron Long's current role is Strategic Leadership, Executive Management.
What is Ron Long's email address?
Ron Long's email address is ro****@****ula.net
What is Ron Long's direct phone number?
Ron Long's direct phone number is +183266*****
What are some of Ron Long's interests?
Ron Long has interest in Mobile, Clean Technology, Health Care, Consumer Internet, Enterprise Software.
What skills is Ron Long known for?
Ron Long has skills like Telecommunications, Leadership, Wireless, Management, Integration, Change Management, Enterprise Software, Project Planning, Executive Management, Strategic Planning, Data Center, Satellite Communications.
Who are Ron Long's colleagues?
Ron Long's colleagues are Kiernan Mcnamara, Eduardo Cruz, Pmp, Asaya Eichaker, Zachary Allman, Rachel Baldassaro, Jeremy Colon, Thomas Charlip.
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