Ron Long Email & Phone Number

Houston, Texas, United States

Metrasens is the world’s leading provider of advanced magnetic detection technologies.Our innovative products are designed to address deficiencies in conventional screening methods, to make us all safer and more secure. Our mission is to take great science from the laboratory and use it to create revolutionary, award-winning products which meet the real needs of our customers.

Sugar Land, Tx

Responsible for strategic direction and day-to-day outcomes for all operational interfaces consisting of order management, technical support, and customer success teams. Their individual contributions and collective performance were a key point of differentiation, and continuously elevated the industry’s expectation of service in our market segments. Partnered closely with Sales, Product Management, and Engineering, we doubled product sales, recurring service revenues, connected device count, and tripled the number of activating dealers over a 5-year period.► Established Customer Success team to partner with Sales to lead and formalize product evaluation programs, shorten sales cycles, increase sales conversions and product adoption rates, manage change in dealer’s field installation practices, and decrease incident rates associated with new customer implementations. ► Consolidated dispersed Order Management functions across the enterprise and created a team focused on increasing the level of service and building relationships with distribution channel partners, and decreasing friction associated with RMAs, stock rotations, product obsolescence, and new product introductions.► Organized and led service forum with of representatives from Engineering, Quality Assurance, Operations, and Product Management to review incident trends, identify product and service gaps (VoC), and to groom escalation queues and development backlogs that influence and feed sprint planning and product roadmaps.► Expanded Customer Solutions Center (Technical Support) from two agents to two shifts and twelve agents, rebuilt and relocated from Houston to St. Paul, all while maintaining Net Promoter Scores ≥ 75, First Call Resolution rates ≥ 95%, and YoY product churn rates 1-2 points below industry benchmark of 13%.

Houston, Texas Area

Greenwell Energy Solutions is an independent specialty supplier delivering proprietary-blended chemicals and custom-designed secondary containment for the upstream energy industry that reduce clients’ environmental impact and operating costs.

Houston, Texas Area

Collaborating with business leaders and executive teams to develop and execute transformation initiatives, change management strategies, build high-performance teams, increase leadership quotient and impact, and incorporate quality concepts into application development, implementations, and functional work streams.Engagement Highlights► Developed phased global implementation and integration strategy for hybrid ERP solution► Introduced formal product development methodology and associated business processes► Defined organizational metrics and targets required to support broader business objectives► Collected business requirements and product selection matrix for hosted CRM / PPM solutions

Houston, Tx

Led the corporation’s global operating platform consisting of over 200 Electrical, Mechanical, Network, and Field Engineers directly responsible for service delivery, support, and consistency in overall service experience across 6 continents, 140+ countries, and utilizing 3.5Ghz of satellite capacity

Directed the consolidation of disparate regional engineering resources into a single global organization to coordinate and focus into a single collective effort based on corporate business objectives

Houston, Texas Area

Senior technology consultant specialized in application/service infrastructures, voice+data network services and solutions, and large-scale implementations. Recipient of “Golden Eagle” award recognizing the top 5% of ~300 analysts within the US.