Ron Markey Email & Phone Number

Driving customer marketing for Claroty and Medigate by Claroty - case studies, solution webinars, newsletters and product enablement.

Brought in to lead and transform a global product training team. Worked with instructors and developers to transform mostly instructor-led weekly training into more agile and modular ILT and on-demand delivery.• Managed a global team of instructor and content developers• Developed a project plan to transform current content into more flexible and modular content that can be converted into better instructor-led and on-demand offerings• Evaluated a new LMS for Securonix Academy

United States

Developed and delivered overall training for customers, partners, and employees within a fast-paced global start-up environment. Started with a wide scope of training and enablement responsibilities and am now focused on product/technical training, delivering over 14,000 Instructor-led sessions and on-demand courses to 2450 internal and external learners over the last two years.• Initiated on-demand and instructor-led product course development processes, teaming with Product and R&D to create and deliver ILT courses worldwide• Executed all aspects of building and leading the Armis University team• Evaluated LMSs to implement Armis University, providing training access to customers, partners, and employees• Teamed with HR and the CISO office to implement internal security and compliance programs• Created a knowledge base and ‘Tech Talk’ process to provide continual learning to all internal technicalaudiences• Created and manage a customer communication process to standardize all post-sale customer messaging working closely with the Customer Success teams

As part of the GoToMarket team, lead a remote and diverse global team of instructional designers and trainers to develop and deliver on-demand and instructor-led product training to customers and partners. • Set strategy and manage forecasting and budgets for all training and certification efforts while maintaining 65% margin• Measure and report KPIs for Voice of the Customer MBRs and Revenue Org QBRs• Convert course development into an agile delivery process

Denver, Co

Originated all product training efforts, working closely with product management, engineers, and threat analysts to deliver product training to customers and partners.• Created and delivered over 45 e-learning modules and instructor-led courses in 8 months.• Collaborated with Channel Partner team to develop a Partner Certification program with remote certification testing allowing partners more confidence with product presentations and sales.• Planned and built a video room to record and develop video modules including green screen product videos, sales training, and panel discussions.Applications: Citrix GoToMeeting and GoToWebinar, TechSmith Camtasia, BlackMagic Resolve, Adobe Premiere Pro and Photoshop, Salesforce

Englewood, Co

Originally MX Logic, acquired by McAfee 9/2009, acquired by Intel 9/2011Sr. Manager, Global Learning - Intel SecuritySr. Manager, SaaS Email and Web Security (SEWS) Training – McAfeeDirector, Education Services - MX LogicCreated and led the Education Services group for MX Logic and McAfee SEWS, developing and delivering product training to customer, partner and internal students within a fast-paced Agile development environment. • Served as product expert and core team member for SaaS (Cloud) email and web security products providing initial support, presales, new hire, and sales training.• Developed a Partner Certification program with remote certification courses and testing for partners that provided product support to their downstream customers.• Facilitated career development and change management training over two separate acquisitions that contributed to less than expected staff turnover. • Converted virtual instructor-led training to e-learning and implemented an LMS for customers and employees.• Coordinated global training for McAfee Support, Sales, and Professional Services on MX Logic products allowing for successful sales and support of the email and web services.• Implemented a successful customer-oriented support webinar series with product support teams to deliver over 48 webinars to more than 6,000 global participants resulting in over 38,000 additional replays• Member of team awarded the Brandon Hall Group’s 2016 Gold Award for Best Learning Team.• Completed McAfee LeadStart, LeadStrong, and Leadership Advantage training programs. Certified to provide training support for LeadStrong program.Systems used: Windows, Red Hat Linux, Mac O/SApplications: Oracle On-Demand CRM, Adobe Captivate, Cisco WebEx, Citrix GoToMeeting and GoToWebinar, TechSmith Camtasia, Adobe Connect, Interactyx Topyx, SumTotal

Englewood, Co

Principal Systems Consultant and team lead for New Era’s IBM Project Office, a channel presales position supporting IBM direct sales in the selling of jointly developed products and other resell opportunities. • Provided a variety of presales operations, system architecture, and business development activities for Enterprise Application Architecture and Business Process Management products in support of IBM Sales teams.

Director, Technical MarketingDirector, Product EducationCreated and managed company’s first Product Education team, and Technical Marketing (Presales) group. • Created and led the Product Education department as a Profit & Loss Center. Initiated course development processes, created and delivered the first NEON courses worldwide and led development of all others. Executed all aspects of building and managing the department including hiring, budgeting, scheduling, team building, training room design, and course development while also providing primary delivery of courses. Established 3 training facilities worldwide – Denver, New York, and London.• Provided presales presentations in support of sales opportunities and technical conferences in person and remotely• Developed new Technical Marketing department responsible for developing worldwide presales engineers - providing technical product demos, presentations, product and sales training. Developed and maintained a corporate demo center.Systems used: Windows 2000, Windows, NT, Sun Solaris, Unix, HP UXApplications:IBM WebSphere MQ and MQ Integrator, Sybase eBiz Integrator, Sybase Integration Orchestrator, Sybase BizTracker, Microsoft SQLServer, Installshield Demoshield, Cisco WebEx, Netmeeting

Denver, Co

Developed, prepared and delivered technical training to engineers, sales engineers and end-user system administrators on Sequent software and general UNIX system administration and programming. • Team Lead for System Tuning course development. • Provided consulting services through Professional Services as a Configuration Management and Test Consultant.Systems used: Sequent Multiprocessor UNIX systems