• Rebuilt the Studio Production department from the ground up by evaluating current talent and skill levels vs client needs and company profitability.• Redesigned the way we used the project management tool Trello to be more precise when it came to project status. That same workflow design was use when we moved over to anew project management tool Hive.• Interviewed, hired, and trained a broad range of talented Production Artist to meet my goal of expanding Studio offerings, customer service, quality, consistency, and efficiency.• Analyzed the work processes, department structure, communication methods and restructured them to increase efficiency, reduce waste and defined responsibilities.• Changed the reputation and attitude of the department with the rest of the agency. The department has the best relationship it’s ever had with the rest of the agency. People are no longer afraid to come to us for help, information or a difficult request.• I write and give performance reviews in person or remotely for a staff of 10 people for serval years now. I’ve dealt with good reviews, bad reviews, given write ups, performance warnings, developed targeted improvement strategies, documenting incidents for HR and legal for employee poor performance and worked with HR through the process of letting someone go.• Mentor and active resource for everyone I work with on a variety of topics be it, print, workplace etiquette, procedures, how to communicate with others verbally or in writing, dealing with stress professionally and how perception matters.

• Building press ready mechanicals, making sure all files adhere to client brand standards and print vendor needs.• Retouched, composited and rebuilt images for website and email updates for Honda North America and Merial.• Refined and standardized the image asset building process to improve quality, consistency and efficiency. With the process improvements I created, the creation of assets went from 3 days to 3-5 hours.• Created a quality assurance system for checking web asset naming. This new procedure reduced the process from 3 hours to 30 minutes.• Built full size comps for all direct mail elements for client reviews. • Helped the creative department by taking on design projects for the Lantana Golf Club Rally for the Cure event. I designed and did the production work for all the signage for the event.Clients: Honda, Acura, GlaxoSmithKline (GSK), Merial

• Produced magazine ads for monthly publications such as Martha Steward Living Better Homes and Garden, In Style, and Canada Living. Also did the production on special holiday issues of home décor magazines.• Redesigned paperwork for better efficiency. Refined, updated and created new templates for monthly in store signage.• Retouched, composited and rebuilt images for website updates.• Color corrected and retouched product images for the Pier 1 Imports website.• Lead a team of three retouchers in the prepress production of a 300 page catalog that came in two weeks late and made it to the vendor, proofed and ready to print 3 days past the due date, making up almost 10 days.• Worked with the vendors directly and did the production on brand new digital signage for the Pier 1 Imports New York store for November through February promotions.• Proposed and paved the way for projects to go directly to Prepress, bypassing the Production department, creating a faster turn times. This resulted in some projects making it to the vendor 26 days ahead of schedule.

• Efficiently managed an eight member team that averaged over $3 million in billing a year for over three years.• Ran the department with a less than 2% error rate, delivering high quality press ready files on time or earlier. This helped to save the client thousands of dollars in Press time and shipping coasts.• Helped to increased department efficiency and employee skill sets to reduce overtime and freelance use to less than 5%.• Created a Google Doc that was accessible from a computer, tablet or phone that allowed all internal stake holds to see the status of projects.• Mentored key team members to the level of being able to run specific clients independently, allowing the department the ability to take in more work with fewer employees.• Completely changed the culture of the department from confrontational, hard to work with to a relaxed, problem solving customer service mentally.• Established quality relationships, while traveling and working with clients and vendors in person.• Researched and implemented the use of time saving technology that helped reduce production time, increased accuracy and allowed for an increase in production capacity. Clients: AT&T, FedEx Office, DFW Airport, Borden Dairy, Nutella, Illinois Lottery, Zulka Sugar, Slurpee, Bimbo Bakeries

• Created the agency’s first Production Studio. Created procedures, paper work, work flow systems, quality control methods interviewed, hired and trained all new employees and freelancers.• With the founding of the Production Studio, I created a new revenue stream for the agency.• Performed high-quality production work for clients while simultaneously establishing the new department.• Met with clients and vendors, establishing good relationships by sharing my production knowledge and experience.• Researched new technologies to help increase efficiencies in the department and also acted as the local IT person for the Dallas office.• Produced various forms of advertising, such as magazine ads, direct mail, bus wraps, newspaper ads, billboards, and point of sales materials for different client, each with their own specific brand guidelines and requirements.Clients: Sony, Ikea, General Mills, Yoplait, Brown-Foreman, Susan G. Komen, Procter & Gamble, American Diabetes Association

• Hired as an entry level Production Artist and in five years worked my way up to Assistant Studio Manager.• Took the initiative to learn Photoshop and became the go to person for Photoshop questions, retouching requests, training new hires and solving how to produce spot color files in Photoshop.• Key-player in the transformations in technology, business, and personnel within department.• Instrumental in mentoring numerous freelance employees and new hires during a complete turn over of the department.• Devised plans of action for large workloads with short deadlines and limited personnel.Clients: Nokia, Cingular Wireless, Beringer Wines, Cinnabon, Pioneer Audio, 7-Eleven, Radio Shak, Kinkos

• Responsible for preparing customer-submitted files into print-ready quality.• Designed page layouts, packaging, ads, book covers, and sales materials.• Expertise with Photoshop resulted in additional revenue stream.

• Created layouts from client supplied thumbnails and re-designed to fit the correct live area.• Made customer submitted corrections, handled irregular or difficult client submissions, and problem jobs.• Troubleshot hardware and software problems; gave technical support to both new and experienced operators.• Wrote a majority of the training manual / reference guide used by all operators.• Evaluated workloads, quota requirements, available resources and ensured nightly quota were achieved