- Manage the operations Tigerair ICT services and systems across all Tigerair sites nationally- Manage service delivery of vendors - Manage the resolution of Incidents and Problems across IT environment- Manage corporate mobile devices, procurement, maintenance and security- Executive support to all senior leadership- Identify and develop process improvements to ensure efficient, timely and quality service is delivered to the business - Digital transformation, on-prem to AWS cloud migration- Microsoft Office 365 migration- Domain migration, all head office staff, cabin crew, ground crew and flight crew inclusive

- Direct IT Support for the CEO and the Executive team at Virgin Australia and Velocity Frequent Flyer- Manage video conferencing Australia wide- Manage mobility for the executive team- Escalation for EUC support

Responsibilities:• Record and maintain all IT assets.• Provide level 2 support to all staff and clientele • Provide support for Microsoft Office Suite including Skype/Lync• Provide support at the desk for incidents and requests that cannot be resolved over the phone or by remote access• Diagnose hardware and software faults• Install and configure IT hardware and software• Engage in project support• Record solutions in the Service Now Service Desk Management System

Responsibilities:• Provide standard escalation levels of hardware / software support, troubleshooting services, and training to (staff and) students in the use of UWSCollege IT infrastructure, including replacement of consumable resources. • Provide level 1 (some level 2) maintenance of Audio/Visual systems located within teaching spaces, including the configuration of standalone Audio/Visual equipment as required. Level 3 issues / maintenance on fixed devices are reported to UWS AV Services.• Implement, troubleshoot, and maintain physical network infrastructure for the implementation and use of UWSCollege IT infrastructure within the scope of the role. • Deployment of Standard Operating Environment and other software against (staff and) student workstations. Conduct hardware repairs / warranty service requests on UWSCollege IT infrastructure.• Maintain documentation for the loan of IT hardware with ITP asset numbers.• Re-imaging staff and student machines with the university image located on the WDS servers• IP address assignment using IPAM• Trouble-shooting with students in areas such as printing, connecting to AirUWS-lite/AirUWS and general lab computer problems• Printer support• Changing passwords/renewing passwords through MyUWS• Supporting over 1200 students and over 200 staff members

Responsibilities:• Opening and closing of store• Cashing out the tills at the end of the day to make bank deposits• Banking the deposits. Amounts would be up to thousands of dollars.• Sales and customer support on the floor• Sending and receiving stock from other stores or head office. This stock was then put on the floor to be sold to customers• Delegating tasks to casual staff as I was the Assistant Manager• Marketing and promotion of games, consoles accessories