Ronna Anderson

Ronna Anderson Email and Phone Number

Customer Success Manager at ThinkHR @ iTradeNetwork, Inc.
Dublin, California
Ronna Anderson's Location
Livermore, California, United States, United States
Ronna Anderson's Contact Details
About Ronna Anderson

Diverse experience in Customer Success Leadership, Technical and non technical training, Vendor Managed Inventory, Cross-functional teamwork, Customer Service, Project Management, Change Management and Sales. Ability to develop and foster strong relationships with strategic customers while focusing on key performance metrics and identifying continuous improvement opportunities. Employs innovated solutions and delivers high quality customer experience to:Increase customer satisfaction and reduce churnIdentify upsell opportunitiesFoster cross functional collaboration to improve processes, efficiencies and drive success

Ronna Anderson's Current Company Details
iTradeNetwork, Inc.

Itradenetwork, Inc.

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Customer Success Manager at ThinkHR
Dublin, California
Website:
itradenetwork.com
Employees:
240
Ronna Anderson Work Experience Details
  • Itradenetwork, Inc.
    Itradenetwork, Inc.
    Dublin, California
    View
  • Thinkhr
    Customer Success Manager
    Thinkhr Apr 2017 - Present
    Portland, Oregon, Us
    Successfully manages extensive portfolio of accounts ensuring high level of customer satisfactionInitiates and drives collaborative relationships with broker partners and registered usersConsults with customers to determine product goals and to increase system utilization Manages customer renewals and upsellsDelivers webinars, tutorials, and assists clients with the suite of ThinkHR resources and services
    View
  • Itradenetwork, Inc.
    Customer Success Manager
    Itradenetwork, Inc. May 2014 - Feb 2017
    Dublin, Ca, Us
    Account ownership for the company's top revenue producing Manufacturing key clients.Delivered high touch customer experience to vastly improve customer satisfaction & increase retention.Presented business reviews for strategic accounts' executive level management teams. Established cross functional team to improve processes and enable faster client onboarding standards. Conducted discovery sessions to identify customers needs and upsell opportunities.Maintained high level of customer satisfaction to enable seamless renewals. Collaborated with clients to identify opportunities to improve utilization of purchased solutions
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  • The Kraft Heinz Company
    Vmi (Vendor Managed Inventory) Manager
    The Kraft Heinz Company 2009 - Mar 2011
    Chicago, Il, Us
    Overall ownership of VMI process for $710MM of customer business and 25 VMI analysts.Posted overall improvements for customer base in service levels, turns and days of supply.Developed ordering efficiencies that resulted in $400,000 annual savings for the company.Created multi-tiered Training Assessment program, which was adopted for national use.Led issue resolution for all West Area VMI customers.Tracked key metrics & scorecarding.Ensured best practice compliance.Developed and delivered all training.
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  • The Kraft Heinz Company
    Project Manager West Area Sap Implementation
    The Kraft Heinz Company 2008 - 2009
    Chicago, Il, Us
    Successfully led West Area through three separate system transitions resulting in all business onto SAP.Project involved 100 employees and 25 major accounts. Received an 'Above and Beyond' award for Project Management of SAP integration from Kraft headquarters.Led all change management activities to prepare personnel for significant changes impacting roles and processes.Developed and recognized for, creative on-going communication plan between headquarters, IBM, and local personnel.Fostered a cohesive team that stayed focused and on-track even during periods of ambiguity surrounding the plan and the new processes.
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  • The Kraft Heinz Company
    Western Area Supply Chain And Customer Service Trainer
    The Kraft Heinz Company 2001 - 2008
    Chicago, Il, Us
    Responsible for technical and non-technical training in the areas of order management, customer service, supply chain and vendor managed inventory.Received exceptional feedback from attendees, management and headquarters for non-technical courses such as 'Teamwork', 'Handling Difficult Customers', 'Creativity', 'Time Management', 'Presentation Skills', 'Communicating with Others', and 'Personal Effectiveness'.Facilitated cross-functional workshops for Kraft's Sales and Customer Service teams.
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  • The Kraft Heinz Company
    Customer Service Representative
    The Kraft Heinz Company 1993 - 2001
    Chicago, Il, Us
    Responsible for all order writing, inventory management, supply chain activities, revenue cycle for assigned key accounts.Reduced two major customers' unpaid balances by 85% and 65%. Partnered with IBM to install system enhancements that streamlined ordering and improved efficiencies.
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  • Irwin Publishing
    Sales Representative
    Irwin Publishing Feb 1990 - Sep 1993
    Consistently surpassed sales quotas and received national award for highest sales of a new accounting text book.Served as an economics textbook specialist assisting other sales representatives in the Northwest district.

Ronna Anderson Skills

Forecasting Leadership Supply Chain Cross Functional Team Leadership Project Management Inventory Management Change Management Process Improvement Customer Service Training Sap Supply Chain Management Demand Planning Sales Consumer Products Employee Training Customer Relationship Management Hands On Training Sap Products Mentoring Account Management Training Delivery Customer Support Vmi Customer Service Management Customer Success

Ronna Anderson Education Details

  • Saint Mary'S College Of California
    Saint Mary'S College Of California
    General
  • Cal State East Bay- College Of Business & Economics
    Cal State East Bay- College Of Business & Economics
    Business

Frequently Asked Questions about Ronna Anderson

What company does Ronna Anderson work for?

Ronna Anderson works for Itradenetwork, Inc.

What is Ronna Anderson's role at the current company?

Ronna Anderson's current role is Customer Success Manager at ThinkHR.

What is Ronna Anderson's email address?

Ronna Anderson's email address is ra****@****khr.com

What schools did Ronna Anderson attend?

Ronna Anderson attended Saint Mary's College Of California, Cal State East Bay- College Of Business & Economics.

What are some of Ronna Anderson's interests?

Ronna Anderson has interest in Cooking, Collecting Antiques, Investing, Traveling, Outdoors, Sweepstakes, Home Improvement, Electronics, Collecting Art, Reading.

What skills is Ronna Anderson known for?

Ronna Anderson has skills like Forecasting, Leadership, Supply Chain, Cross Functional Team Leadership, Project Management, Inventory Management, Change Management, Process Improvement, Customer Service, Training, Sap, Supply Chain Management.

Who are Ronna Anderson's colleagues?

Ronna Anderson's colleagues are Chris Duncan, Alyssa Ross, Shirley Diaz, Michelle Quintanilla, Christian Navarrete Luna, Marija Danilovic, Tricia Abello.

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