Ronnette V. Smith Email and Phone Number
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Experienced corporate professional with relationship, stakeholder management expertise and wholesale operations experience managing a $75M business incubator.Polish, poise and articulate. Demonstrates cultural competence and effectiveness in diverse communities. Selected to lead in co-sourcing agreements. Performance managed customer care centers serving English, Spanish, Russian, French and Asian marketing initiatives. Vendor managed performance audits, human resource allocation, and marketing programing in the United States, Canada, India and Philippines. Strengths Finder: Achiever, Strategic, Belief and ConnectednessRECENT HONORS/SERVICEAccepted into Stanford Who’s Who NetworkHonored and draped by American Indian and Alaskan Native Nation Representatives.
Sam'S Club
View- Website:
- samsclub.com
- Employees:
- 34540
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General ManagerSam'S Club Jun 2015 - PresentHiram, GeorgiaOperations and Fiscal steward, Member Acquistion, Retention, Experience and Associate Engagement. Ambassador of Walmart Stores, Inc., and Sam's Club. -
General ManagerSam'S Club Jul 2015 - PresentHiram, GaFiscal Oversight and Management for 14 Small Business Divisions including multichannel acquisition.
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Acclerated Manager - DcmSam'S Club Nov 2013 - Jul 2015Bentonville, ArDirect management team in facility operations, ensured asset protection, inventory control, Sam's Club Member Service and Experience, Member and Asset safety, ensured all areas of facility were in compliance with company policies and procedures. Drove membership and sales growth. Helpef drive financial performance of $80 Million dollar businesses.Led compliance and regulatory audits of club to meet federal, state, local regulations, in pharmacy, optical, weights and measures,human resources, and other metrics.Assignments:Interim GM - Plattsburgh, MYMerchandise Operations in Relocation & new facility opening - Niagara Falls, MYDevelopmental Club Manager - Rochester, NYSelected as one of the Next Generation Leaders of Sam's Club Operations. -
Senior Manager, Corporate Affairs - Issue Management & Strategic OutreachWalmart Stores, Inc. Oct 2006 - Nov 2013Bentonville, ArDrive and influence stakeholder issue management for the US. Build strategic partnerships and alliances to drive business and strengthen communities.Help drive and worked with Walmart Logistics HR team to produce an associate recruitment video featuring associates with varying disabilities entitled, "Walmart Celebrates Associates Abilities"Drove Cherokee Nation and Walmart E-WIC business partnership in 37 Oklahoma counties resulting in gross profit increase $11 Million, and the elimination of $440,000 of errors.Facilitated Walmart store front-end operations being revamped for Indian Tribal identification and Mexican Matricular Consular Identification acceptance for transactions in 4,000 Walmart stores. Drove emerging leader outreach. Corporate lead to identify and recruit 170 emerging leaders to build relationships and collaborations. Results included establishing new partners in 13 states, and 33 percent of cohort members being promoted to C-suite. The work also contributed to successful market entry into DC, and LA. Influenced 3 Million dollar foundation support for a workforce development program for nearly 2,000 women 40 years old and older.Helped position Walmart Humana Prescription Drug Program new innovative Medicare Part D prescription drug plan among 50+ and disability influencers. Led the strategic outreach to the boomer, senior and other diverse markets. Contributed to $1.25 Million in a year.Influenced 40 percent increase giving from Walmart Foundation to the American Indian and Alaskan and Disability communities. Efforts helped increase business to Native suppliers.
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Principal OwnerConsultant Dec 2005 - Oct 2006Greater Atlanta AreaConsult for marketing, public relations, and sales strategies. Manage and host events.•Prepared and developed marketing plans/brochures for residential/commercial builders, HVAC, and retail businesses. Designed marketing materials.•Managed portfolios for real estate investments (REIT), IRA and Mutual Funds.
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Outsource Vendor ManagerAt&T Jul 2003 - Dec 2005Performance manage multi-unit customer care call centers. Negotiate contracts. Cultivate client partnerships. Conduct site evaluations. Responsible for forecasting and staffing requirements. Deploy marketing initiatives and managed programs in the Philippines, Canada and India. Evaluated hiring, training, coaching and development porgrams. Built high performance teams with consistent results during restructures. Manager of Vendor Operations•Consistent track record of building and leading high performance teams. •Expertise in outsource and vendor management contract negotiation and compliance. Familiar with call forecasting. Track coaching and development of integrated teams.•Facilitated Skip Level/Grassroots Meetings and coached to ensure performance metrics communicated.•Directed weekly performance detailed readout to track and accountability for directors, managers, supervisors to highlight the coaching and development of on-line associates.•Evaluated buckets of verbal, written suspension and termination actions.•Conducted performance audits in hiring practices to exit interviews.Manager of PeopleHire, supervise, manage payroll, secure real estate and supplies, coach and develop employees to meet sales quotas. •Developed and administered rewards and incentive programs. •Coached 98% of supervised hourly employees to secure management positions. -
Account RepresentativeAt&T Jul 1990 - Jul 2003Atlanta, GaCONSUMER SALES & SERVICEPositions of Increasing ResponsibilityTelemarketing Rep, Team Lead, Corporate Fundraiser, Quality Analyst, Performance Manager•Promoted mutliple times for high performance in sales and service. Worked as a quality monitor, team lead, led successful chamber of commerce campaigns, then promoted to team supervisor. Performed consecutively in top 5 percentile of supervisors exceeding sales, quality and customer service and employer value measurements.AT&T GLOBAL SALES AND SERVICE/ ACCENTURE PARTNERSHIP - Site Deployment CoordinatorDevelop project plan and manage domestic deployment of vendor work.•Led project launch, supervise specialized managers in training, quality and communication initiatives. •Develop criteria, recruit, supervise employees to serve high value customers. Coach, develop and administer discipline up to, and including termination.
Ronnette V. Smith Skills
Ronnette V. Smith Education Details
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Science Leadership Ethics And Business Administration -
University Of PhoenixOrganizational Behavior Management -
Clark Atlanta UniversityPublic Relations
Frequently Asked Questions about Ronnette V. Smith
What company does Ronnette V. Smith work for?
Ronnette V. Smith works for Sam's Club
What is Ronnette V. Smith's role at the current company?
Ronnette V. Smith's current role is Experienced Corporate Professional / Operations Manager.
What is Ronnette V. Smith's email address?
Ronnette V. Smith's email address is ro****@****art.com
What is Ronnette V. Smith's direct phone number?
Ronnette V. Smith's direct phone number is +167856*****
What schools did Ronnette V. Smith attend?
Ronnette V. Smith attended John Brown University, University Of Phoenix, Clark Atlanta University.
What are some of Ronnette V. Smith's interests?
Ronnette V. Smith has interest in Creative And Inspirational Writing, Boomer Movements, Mission, Sovereignty Issues For American Indians, Guatemalan Women's Rights Issues, Inspired Purpose.
What skills is Ronnette V. Smith known for?
Ronnette V. Smith has skills like Management, Strategy, Strategic Planning, Training, Leadership Development, Public Relations, Customer Service, Leadership, Marketing, Marketing Strategy, Retail, Recruiting.
Who are Ronnette V. Smith's colleagues?
Ronnette V. Smith's colleagues are Hayden Furler, Luis V, Mario Bailey, Rhett O'donnell, Anthony Ziegler, Tina Story, Jean Francis De La Cruz Huarca.
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