Responsible for day-to-day management of the Fresh Alliance grocery retail food recovery program, the Food Rescue Express Program (recovery of prepared food items), and coordination with the Food Resource Developer on crossover responsibilities.

• Process intake of appeals and grievances into the departments tracking database• Monitor incoming documents via fax, web, email, USPS and route to appropriate entity in a timely manner and in accordance with department processes• Maintain office supply inventory for the department• Communicate complex information related to A&G rules and regulations, verbally and in writing, to internal and external customers• Effectively capture and transcribe meeting minutes•Work collaboratively in an objective, professional, diplomatic manner with all internal and external customers• Provide clerical backup for other staff as needed

• Assist with managing a team of between 10-20 people per shift• Provide peer coaching for all departmental associates• Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others• Provide operational assistance related to the cash registers for all store personnel• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout safety guidelines/standards, and labor agreements• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required• Monitor the 15-minute chart and schedule• Respond to verbal customer comments/complaints/requests• Assume Teller responsibilities in the absence of full-time lead Teller, which includes reconciling previous day’s tills, preparing current day’s tills, assembling deposits, counting safe, and preparing reports

• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases• In the absence of Customer Service Manager, Customer Service Assistant Manager, and Customer Service Relief Assistant Manager:• Provide peer coaching for all cashiers following best practices• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required• Monitor the 15-minute chart and schedule• Supervise 10-15 employees per shift

• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes• Maintain cleanliness of checkstand area to housekeeping standards• Answer telephones• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale

3.56 GPA, Vice President's List

• Temporary internship to fulfill college credit• Assisted customers via phone and in person with questions regarding tools and hardware, gave recommendations, and placed orders• Managed pick-up and shipped orders, ensuring accuracy and timely delivery • Received large shipments of inventory daily • Assisted with local sales calls, listening to customers’ needs and maintaining their on-site inventory of hardware• Earned forklift certification and moved inventory in warehouse as needed

• Leveraged advanced communication and problem-solving skills to resolve customer complaints and inform specific international customers of federal order guidelines regarding biochemical sales of a sensitive nature• Employed elevated verbal and written communication skills by speaking to an average of 40 domestic and international customers daily on the phone and responding to an average of 30 customer emails daily; processed an average of 40 orders daily, focusing on accurate product configurations and shipping details• Managed specific domestic and international customer accounts by generating quotes, processing specialty orders, and liaising between sales reps and clients• Maintained knowledge of company's Oracle CRM and order processing system products • Arranged delivery details of fragile biochemicals by working with FedEx and UPS and resolved issues preventing prompt shipment of viable goods

• Hosted bi-weekly conference calls where domestic and international sales reps called in to ask questions about specific order problems; used this information to create and distribute training documents and to work with other departments to overcome order issues• Created SOP documentation and assisted with training sales reps in relevant procedures• Provided daily average of 80 quotes based on contract details and specifications, working with the sales team to provide competitive solutions and quotes; managed contract renewal process for assigned territory/region• Leveraged advanced communication and problem-solving skills to resolve hurdles in booking orders by applying complex and detailed standards• Maintained knowledge of company's Oracle CRM and order processing details; chosen to attend a one-week Oracle training conference at company's headquarters in California to learn upgrade and applicable order components • Effectively managed escalations and ensure appropriate and timely resolution Improved quarterly sales by traveling to support the Florida Renewals Sales team in person, focusing on overcoming problematic order details that hindered booking

• Assisted managers with hiring process through interviewing, evaluating, and choosing candidates• Chosen for department's first telecommuting position from 2009 to 2012, requiring extreme discipline, time management, and employer trust• Gathered, organized, and monitored customer satisfaction data, distributing to department managers monthly• Communicated with customers via phone, fax, and email in order to arrange for the return of broken ultrasound systems; addressed questions and concerns regarding billing, parts shipments, order returns, etc.; complied with current HIPPA standards with regard to sensitive patient data• Designed Technical Support Department's loaner retrieval process, which saved the company over $150K in recovered equipment over two years and prevented continued capital losses; nicknamed "Bulldog" because I was tenacious with my creative and consistent efforts• Processed an average of 65 domestic and international orders daily, focusing on accurate product and shipping configurations; generated international shipping documents necessary for biomedical equipment• Managed field service repair work provided by a third-party company including training, customer communication, resolution of repair issues, and reports • Maintained knowledge of company's Oracle CRM and order processing details; worked closely with Order Entry Department to ensure accurate maintenance of sensitive information, including price lists, customer details, and process evolutions• Worked closely with other internal SonoSite departments, such as Finance and Shipping; experience interfacing with internal/external customers as well as with internal executives • Tracked inventory levels and system repairs for international repair facility in Belgium; generated monthly reports related to parts consumption, loaner system turnover, international exchange assembly returns, and repair history; prepared international repair data for financial coding and billing

• Kept records of customer interactions or transactions, recording details of inquiries,complaints, or comments, as well as actions taken• Reviewed contract terms to determine whether a customer is entitled to the benefits ofthe contract• Checked to ensure that appropriate changes were made to resolve customers'problems• Referred unresolved customer grievances to designated departments for furtherinvestigation• Created, maintained, and entered information into databases• Located and attached appropriate files to incoming correspondence requiring replies• Composed, typed, and distributed meeting notes and routine correspondence• Routed and distributed incoming mail, other materials and answer routine letters