Control incoming and outgoing correspondenceExecutes the claims process from beginning to end, ensuring that incoming claims are registered, validated and expedited for quick resolution and settlement.Perform the necessary follow-up with relevant parties and liaises with investigators and adjusters to expedite incoming claims to ensure a seamless transition through all stages of a claim – from accident to claim settlement.Prepares correspondence Prepare correspondence for clients, agencies, brokers and other relevant parties involved in settlement of a particular claim.Record and document all aspects of incoming claims including photographs and maintain detailed, organised files for each client.Analyse claims to determine when independent adjusters and investigators are necessary for claim resolutionEnsure the accuracy and efficiency of all entries made on Beacon’s core operating systemSubmit monthly reports on the Branch’s performance or as requested by the Branch Manager

Claims Management

Claims adjusting

Office Administrator