• Manage multiple deadlines in a fast paced environment• Interpret and apply regulatory and compliance policies and procedures both domestic and internationally dependent on the client’s booking location• Work closely with Commercial Banking Compliance, as well as internal colleagues, domestic and internationally in addition to interfacing with clients to educate on the regulatory requirements their company must satisfy in order to do business in that country• Successfully complete both new and renewing international addenda while ensuring consistency for both domestic and international regulatory requirements have been satisfied• Understand the various business organizational structure of each client from publicly owned to those involving funds, trusts, real estate and other investment vehicles• Continually identifying process improvements, training and coaching of the regulatory requirements and changes • Specialized country supported is EMEA CCB-FIG Funds in addition to other countries within EMEA (Europe, the Middle East and Africa), APAC (Asia Pacific), Brazil, Canada as well as out of footprint countries• Created training material for the support of CCB-FIG Funds and successfully implemented• Assist in the training of new team members and provide best practices and job guidance

• Provide a high touch, high value experience to the client base. Including responding to all inquiries within a two hour time frame and updating clients on the status of open items daily until resolution. • Maintain client profiles identifying account structures and products utilized• Conduct annual relationship reviews with clients within the portfolio• Proactively notify clients of operational issues that could impact their treasury operations, including but not limited to any migration or remediation projects or system outages. • Actively manage client expectations and communicate clearly with all levels within the client as needed• Demonstrate thorough understanding of each client’s authorization structure, documentation and adhere to client and bank requirements • Deliver the firm through the coordination of business partners and ensure the client has appropriate visibility within operations• Authorize financial refunds and adjustments within the approved guidelines • Facilitate the negotiation of product or account documentation including blocked account agreements in coordination with appropriate partners and legal

• Responsible for coordinating client meetings, maintaining monthly reporting, coordinating community service days and projects on an ‘as needed’ basis• Service a portfolio of 20+ Clients with over 100+ accounts and revenues averaging $4.7MM revenue• Account maintenance including opening, closing and ongoing servicing• Extensive use of internal computer systems to assist clients in daily business needs• MS Word and Excel, Lotus Notes

Research & Adjustments, Back Office Clerk, Deposit Service Line Representative• Managed inquiries of adjustments and research requests for internal & external customers in resolving complex issues• Determined critical situations and act on solving them by escalation within the firm• Trained new employees on systems and departmental proceduresDeposit Service Line Runner• Retrieved copies from research• Pulled checks from bulk file• Processed rush requestHead Micro-graphics Clerk• Assessed work load and distributed to clerks• Assisted in retrieval of photocopies from microfilm and microfiche• Checked work of staff and approved for mail out