• To allocate work to several different teams ensuring that they have the relevant action guides to be able to follow through to complete the task at hand.• To use my expertise and problem solving to resolve any issues with any work that has been allocated to specific teams.• To quality check the office’s work and update onto a central database to ensure that higher officials know that we have completed the required tasks.• To create and work through action guides ensuring that they are compliant and that the worst case scenarios are risk assessed to ensure that an applicant’s payments are not stopped in error.• To create new ways of working for the office and my team to make it more efficient and hassle free.• To manage my team through the absence process and annual leave process to ensure we provide a technical service for HMRC.