Ronnie Fields Email & Phone Number

Noida, Uttar Pradesh, IN

• In my current role, I am involved in leading daily company operations to ensure a smooth workflow while driving business growth. I assess workflows, prioritize tasks, and establish standards, setting deadlines for our.
• Improved support service performance by establishing and monitoring Key Performance Indicators (KPIs).
• Enhanced processes and customer impact by researching and integrating innovative products and services.
• Optimized operational performance by effectively evaluating and implementing new solutions.
• Fostered team development and personal growth through targeted mentorship and leadership as well as guided team members to develop skills and strive for career progression.
• Facilitated knowledge management programs to boost team competencies and business acumen and implemented learning initiatives for internal and external teams to elevate knowledge and skills.

Stanford, CA, US

• In my role, I planned and established goals, policies, and procedures, ensuring that they were effectively communicated and implemented across the team. I coordinated project activities and led strategic planning.
• Ensured operational excellence via preparation and evaluation of progress reports for operational and project milestones.
• Accelerated problem resolution by fostering stakeholder relationships, influencing outcomes, and expediting solutions.
• Standardized and automated project creation using Smartsheets, reducing project setup time
• Designed custom project management web portal, which optimized project visibility
• Elevated service delivery and improved client satisfaction by creating client onboarding document portfolio with with service delivery managers.

Stanford, CA, US

• In this role, I led the identification, piloting, evaluation, and integration of cutting-edge technologies to support research objectives. I was responsible for designing and deploying comprehensive training materials.
• Addressed user hardware and software support issues, while ensuring seamless system functionality and user satisfaction.
• Boosted system performance and efficiency by initiating thorough evaluations of software and hardware and identifying areas for improvement and recommending upgrades.
• Championed the adoption of Drupal CMS at Stanford University, helping grow its usage from grassroots beginnings in Stanford Libraries to becoming an integral platform across the university.
• Led the successful rollout of whole-disk encryption to 600+ Stanford Libraries employees with a focus on enhancing data security for in-transit and at-rest data.
• Pioneered Stanford Libraries' first on-prem cloud transformation project using Citrix Metaframe, enabling remote access to essential data for library patrons and researchers.

Woodside, California, US

Supported all IT related activities of the company.

Managed LAN and IT department

Performed benchmark tests on major ISPs infrastructure both nationally and internationally. I was also tasked with analyzing the data obtained from the benchmark test from which monthly reports were generated and sold to the major ISPs to assist them with improving their service.

Stanford, CA, US

IT staff member supporting Stanford staff and students for all computer related issuesWorked as 2nd tier tech support

Master Of Arts - Ma, Theological And Ministerial Studies

Bachelor Of Science - Bs, Management Information Systems, General

Network Computing

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