MANAGING MEMBER, Contractor Retail Consultant, Dallas, TX (Dec 2017 – Present)Increase sales growth for airport concessions business clients by coordinating and monitoring activities of up to 160 associates, facilitating workshops and weekly staff meetings with management team, delivering group and one-on-one customer service training, and directing HR manager in the oversight of weekly orientation. Additional responsibilities include negotiating vendor contracts and developing programs, policies and procedures for HR, customer service, lottery, cash handling and logistics. Monitor daily margins, cost and sales, inventory results, and lottery sales. Also collaborate with VP of Operations on remodels and business analysis processes.Selected Contributions: Contribute to business expansion initiatives by supervising setup of new store locations and multiple remodeling and construction projects.  Increased sales 10% and conserved costs by leading execution of key projects, and implementing customer service training, budgeting and forecasting calls.  Consistently demonstrate retail management and support skills by directly contributing to a 10% decrease in operating costs, a 10% shrink improvement, and an average yearly boost in department productivity 5 to 10%.  Key projects included introducing planogram merchandising standard for one retailer, re-negotiating credit cards fees for another, and negotiating beverage contract with IBC on rights to Pepsi, Coke and Dr. Pepper.

DIRECTOR OF OPERATIONS, Hudson Group, Dallas TX (Sep 2015 – Nov 2017)Delivered high-quality customer service experience and accelerated business growth by evaluating, coordinating and directing daily processes for multi-concept food and beverage locations with extensive, complex operations. Oversaw locations’ financial and business responsibilities. Achieved budgeted sales and profit goals by facilitating and leading development and implementation of annual budget, financial forecasts and other business objectives.Developed store guidelines manual (best practices) and oversaw National Standards Contest as Asst. Regional Director of World Duty Free Group.Selected Contributions: Sustained optimal staff performance levels by approving hiring, termination, advancement or any status change of associates, in addition to enforcing adherence to applicable company standards, policies, practices and objectives, and serving as primary contact for addressing and resolving complex issues. Cultivated and strengthened landlord, brand and DBE partner relationships. New construction for Hudson Group included: Eddie Bauer B21 (specialty), Hudson News Dunkin Donuts E7 (news), Hudson News Dunkin Express E5 & Pre-Security (news). New construction for World Duty Free Group included: Destinations A15 (specialty), Talie A26 (specialty), Kiehls A33 (specialty), Culture Map B23 (news), LongChamp D25 & Wall Street Journal D33 (news).

ASSISTANT REGIONAL DIRECTOR OF OPERATIONS, World Duty Free Group, Dallas, TX (Feb 2013 – Sep 2015)Delivered high-quality customer service experience and accelerated business growth by evaluating, coordinating and directing daily processes for multi-concept food and beverage locations with extensive, complex operations. Oversaw locations’ financial and business responsibilities. Achieved budgeted sales and profit goals by facilitating and leading development and implementation of annual budget, financial forecasts and other business objectives.Developed store guidelines manual (best practices) and oversaw National Standards Contest as Asst. Regional Director of World Duty Free Group.Selected Contributions: Sustained optimal staff performance levels by approving hiring, termination, advancement or any status change of associates, in addition to enforcing adherence to applicable company standards, policies, practices and objectives, and serving as primary contact for addressing and resolving complex issues. Cultivated and strengthened landlord, brand and DBE partner relationships. New construction for World Duty Free Group included: Destinations A15 (specialty), Talie A26 (specialty), Kiehls A33 (specialty), Culture Map B23 (news), LongChamp D25 & Wall Street Journal D33 (news

GENERAL MANAGER, HMSHost, Dallas, TX (Mar 2004 – Feb 2013)Aided Regional Vice President in seamless completion of local development initiatives for single stores and multi-store locations by reporting daily sales and store openings, devising locations’ succession strategy and supporting company management and HR initiatives. Distributed various data to corporate office and staff, including submitting pictures, data, and other required information. Assisted Regional VP with verifying compliance of brand standards, and aiding in review of compliance of brand standards, and assisting in the completion of monthly diagnostic report.Worked alongside Brand Corporate to enforce and ensure compliance of brand promotional programs, and collaborated with Merchandising department and Regional VP in establishing and implementing brand initiatives, merchandising standards, vendor relationships and contracts. Selected Contributions: Steadily increased sales and revenue growth by consistently meeting and exceeding sales budgets, reducing inventory shrink and regularly inspecting and monitoring internal and external high-risk areas.  Led efficient operations and provided a pleasant customer experience by recruiting, selecting and training all management and support staff, and monitoring staff and suppliers to ensure adherence to policies and procedures. Supported marketing initiatives and contributed to positive corporate image by aiding marketing department in development of new opportunities, and ensuring stores remained clean and well-merchandised. Contributed to financial processes by monitoring payroll, expenses, monthly store expenditures, manpower and labor. Also controlled expenses and inventory levels, enhanced profit margins, and control inventory by utilizing reports, DCIS, KPI and monthly financial reports.