From the time we began, Alligator A&E has taken different paths to quality and efficiency. President Ronnie Harrison began over 30 years ago in the service industry and has used years of experience in inventory management, human resources, computer technology and customer care to create Alligator. Our company runs like restaurant management thinks. We are partners in success with our customers. We share a common goal… for the restaurant to be very successful.Here are a few examples of what makes us unique:1. Organized Service Team: Each Technician is equipped with a specialized inventory consisting of specific parts and tools directed at the restaurant industry. 2. Innovative process management: Alligator A&E runs like a fine watch with software designed by Harrison. Every detail is monitored such as Average time that the tech spends on a call, average billing amounts, parts markups and duration. Everything is deigned to give a combination of speed and value to the customer while at the same time being profitable. 3. Customer-crafted maintenance plans. One of the best investments our clients make is their enrollment in our preventive maintenance programs. Something as minor as changing a filter or cleaning a condenser coil can help prevent large repair expenses, not to mention the costs and inconvenience involved when equipment unexpectedly fails. Ask us about Alligator PM Programs!4. Listen. Plan. Grow. Alligator A&E has developed a number of easy ways for our clients to communicate their questions and concerns, including online, email, or a simple phone call. We take these thoughts and suggestions very seriously, knowing that the success of our business depends on the success of theirs.5. Our focus on excellence. Our technicians are rewarded for resolving issues on the first visit, working within the promised time-frame, following all manufacturer and company standards, and ensuring our customers are completely satisfied.