Ronnie Mullins Email and Phone Number

I hold the position of General Manager at Wesley Chapel Wraps LLC, where we specialize in transforming vehicles with color change vinyl wraps, catering to customers desiring a personalized aesthetic for their vehicles.My responsibilities encompass overseeing all daily operations, which include:- Ensuring exceptional customer service and satisfaction- Handling both inbound and outbound customer communications via calls and texts- Providing price quotations- Issuing customer invoices- Collecting payments- Managing inventory and placing orders for products- Conducting vehicle inspections before any service- Preparing vehicles for the installation process- Applying color change vinyl wraps to customer vehicles

Responsibilities:- Direct management and supervision of all business operations, reporting directly to the business owner.- Tasks encompass but are not limited to: - Retail sales operations - Checking in participants - Organizing employee schedules - Providing customer service - Enforcing safety protocols and business policies - Managing the hiring and termination of staff - Offering coaching to team members - Maintenance and repair of equipment - Upkeeping the field - Organizing and running summer camp programs - Overseeing inventory management - Coordinating events and tournaments - Managing reservations - Handling inventory procurement - Conducting daily audits of the cash drawer and managing deposits

Supervisor of Customer Service and Sales at Terminix:I was in charge of overseeing the day-to-day tasks of my team, which varied between 15-20 associates. Additionally, I supervised all associates working on the floor during the evening shift, with team sizes ranging from 20-40 members.My responsibilities on a daily, weekly, and monthly basis encompassed:- Monitoring of service queues- Managing escalated customer issues- Keeping track of performance via scorecards and providing updates- Conducting team meetings- Holding individual coaching sessions- Organizing events to motivate employees- Managing attendance and timesheet records- Participating in the recruitment process by assisting in interviews of potential new hires.

Supervisor for the Verizon OCC Center:Oversaw a team of over 30 dispatchers responsible for scheduling and directing Verizon business technicians across the entire U.S., as well as regions in Asia-Pacific, Canada, and Latin America.Addressed all levels of customer escalations, from internal stakeholders to external clients.Ensured the operational integrity of all systems, including work orders, telecommunications, emails, and adherence to service level agreements.Conducted daily briefings with team members to review critical performance metrics and discuss the center's overall effectiveness.Managed and updated staff schedules, incorporating requests for leave and adhering to union guidelines.

Verizon National Dispatch Center (NDC):Oversaw a team of over 60 dispatchers responsible for allocating Central Office and Broadband technicians to service circuits in Florida and Texas during standard operating hours, while also undertaking the dispatch responsibilities for Florida and Texas Residential Repair outside of regular hours.Kept a vigilant eye on AWAS/Workbench and vRepair systems to ensure that all order/trouble tickets entering the NDC were dispatched promptly.Proactively monitored, escalated, and managed network outages in the Florida and Texas regions, encompassing a range of issues such as FIOS interruptions, cable disruptions, and power failures.Took charge of ticket escalation processes, led daily briefing calls, and played a pivotal role in coordinating and accelerating the resolution of service outages.Crafted and maintained the daily, monthly, and holiday schedules for all team members, ensuring optimal coverage and operational efficiency.

Network Operations Supervisor for RCMAC (Recent Change Memory Administration Center):Oversaw a team of over 30 switch provisioning specialists at RCMAC, managing the execution of orders and repairs across various services like Custopak, Centranet, ISDN, VMS, Flexgrow/DID, and special calling features throughout all switch technologies in Florida. I also assumed the role of acting Manager during my manager's absence. I successfully led numerous projects, notably the relocation of RCMAC and the conversion of RCMAC's phone system (ACD)/Witness. Additionally, I was pivotal in integrating vRepair and AMDF (automatic frame) systems within RCMAC operations. My responsibilities also entailed daily monitoring of activities including order volumes, call metrics, and repairs. I handled escalations and customer service issues, facilitated conference calls, and was responsible for the completion of monthly quality, worksheet, productivity, and safety reports.

National Provisioning Center (NPC) Technician:Handled and solved escalations or escalated issues with urgency.Solved complex problems concerning the addition, augment and removal of network trunking in all of the following technologies: 5ESS, GTD5, DMS100/200, DMS10 & DCO switches.Monitored all systems for orders assuring that all orders are assigned, worked and completed on the specified deadline.I traveled to California to train all associates in the NPC-California on all switch technologies. Observed and recommended solutions to any problems within the center and summarized my observations to my manager,Trained new associates within the NPC-Tampa center.

Verizon Circuit Specialist (Circuit Tester):Analyzed network facilities and special service circuits utilizing a variety of menu and non menu-driven systems to isolate and restore repair problems.Trouble shoot, test, and corrected special service circuits and network equipment.Made all test and adjustments remotely, if possible, to put equipment, special service circuits, network, and equipment in operation.Provided technical assistance to customers and other Verizon employees.

Verizon Business Response Center Associate:Handled escalation calls and followed escalation procedures.I trained all new employees/associates on how to build and/or maneuver thru Voicemail, Centranet, ISDN, calling features and functions, and switch programming.Provided technical assists to internal and external customers on Voicemail, Centranet, ISDN, and calling features and functions.Made software changes in all GTE switches. Built voicemail service into the voicemail servers.Shot trouble and tested telephone service for customers calling into the center.