• Managing ongoing business customer relations, identifying needs and supporting requirements, including providing guidance regarding product issues • Editing and producing content for customers while utilizing various tools such as Vonage, CleverTap• Regularly analyzing and preparing performance reports for customers, including internal reports for the company• Establishing new environments, including communication channels, ticket service, chat bots, content and an information center, tools: Zendesk• Managing intra and extra-organizational interfaces, including diagnosing, resolving and processing bugs, ongoing collaborations with development teams for problem solving

• Establishing a new branch from the planning stages, defining processes, budgets, including managing an independent P&L unit .• Managing service – setting service policies, ongoing customer response, identifying faults and solving problems .• Specifying and building an OpenCart platform based website, including customization as well as adding modules and features• Business promotion – establishing a business website, placing an emphasis on prioritizing products in accordance with customer experience, including organic promotion. • Regularly handling technical issues, identifying complex faults while providing ongoing customer guidance .• Procurement – managing supplier relations, negotiation processes, managing orders, monitoring inventorying, consistent prioritization and control.• Initiating new activities while establishing relations’ operations and streamlining processes for improving output and service response.

• Regularly handling technical malfunctions, identifying needs and supporting requirements • Recipient of a Certificate of Excellence due to advancing and spearheading recommendations for efficacy