• Skilled at managing air ramp/ ground handling operations.• Provide support for all safety programs to ensure a safe work environment for all associates.• Foster a culture of safety, professionalism, and teamwork among ramp staff.• Investigate and report incidents, accidents, and near-misses, implementing preventive measures.• Conduct regular safety inspections and audits to identify hazards and implement corrective actions.• Train and educate ramp agents on safety… Show more • Skilled at managing air ramp/ ground handling operations.• Provide support for all safety programs to ensure a safe work environment for all associates.• Foster a culture of safety, professionalism, and teamwork among ramp staff.• Investigate and report incidents, accidents, and near-misses, implementing preventive measures.• Conduct regular safety inspections and audits to identify hazards and implement corrective actions.• Train and educate ramp agents on safety procedures and emergency response protocols.• Convey policies and act as a primary information source for the team, maintain compliance and consistency with governmental agencies Show less

• Ensure selection of freight containers for flights based on destination, priority.• Experienced at managing air ramp/ ground handling operations.• Provide support for all safety programs to ensure a safe work environment for all associates.• Assemble cargo documentation for aircraft flight package.• Review weight/balance calculations, prepare load plan and load sheets.• Maintain documentation of freight, provide oversight of high priority requirements.• Communicate… Show more • Ensure selection of freight containers for flights based on destination, priority.• Experienced at managing air ramp/ ground handling operations.• Provide support for all safety programs to ensure a safe work environment for all associates.• Assemble cargo documentation for aircraft flight package.• Review weight/balance calculations, prepare load plan and load sheets.• Maintain documentation of freight, provide oversight of high priority requirements.• Communicate proper flight notifications and aircraft payload information with Flight control.• Communicate policies and act as the primary information source for the team, maintain compliance and consistency when taking corrective action as required. Show less

• Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Managers to balance labor. • Communicate policies to associates and acted as the primary information source for the team, maintained compliance and consistency when taking corrective action as needed. • Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and… Show more • Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Managers to balance labor. • Communicate policies to associates and acted as the primary information source for the team, maintained compliance and consistency when taking corrective action as needed. • Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.• Ensure procedures are followed for building security and product loss prevention. • Proactively identify and lead process improvement initiatives through Lean tool usage. Show less

Transportation Hazmat/Crossing Inspector• Certified by the Federal Railroad Administration (FRA) as a Railroad hazmat inspector; conduct hazardous material railroad investigations of alleged violations.• Apply Enforcement Actions under Federal and State Laws/Rules. Interpret state and federal laws/rules and regulations; organize evidence into detailed written reports on violations and recommend corrective actions.• Communication/Technical Assistance: Prepare reports and… Show more Transportation Hazmat/Crossing Inspector• Certified by the Federal Railroad Administration (FRA) as a Railroad hazmat inspector; conduct hazardous material railroad investigations of alleged violations.• Apply Enforcement Actions under Federal and State Laws/Rules. Interpret state and federal laws/rules and regulations; organize evidence into detailed written reports on violations and recommend corrective actions.• Communication/Technical Assistance: Prepare reports and recommendations regarding safety and compliance with state and federal regulations; prepare data, exhibits and testimony for hearings; present testimony; create and provide safety presentations to stakeholders.• Investigation/Inspection: Under jurisdiction of the Public Utilities Commission, enforce state and federal laws/rules and conduct investigations and inspections.• Investigate grade crossing rail accidents and examine accident scenes to gather evidence.• Conducted grade crossing audits for compliance with FRA and State laws; enter gathered information into GCIS database. • Participated in transportation safety promotions and presentations throughout the state of Idaho. Show less

• Supervise Retail Sales, Cashier, and Inventory Control Specialist positions. Assist with establishing goals and conduct performance reviews.• Provide retail sales and customer service; approach customers on sales floor and answers questions regarding product or project information; monitor implementation of procedures for input to the mainframe computer system; train personnel in procedures and changes; and resolve item entry problems.• Complete purchase orders, invoices, and special… Show more • Supervise Retail Sales, Cashier, and Inventory Control Specialist positions. Assist with establishing goals and conduct performance reviews.• Provide retail sales and customer service; approach customers on sales floor and answers questions regarding product or project information; monitor implementation of procedures for input to the mainframe computer system; train personnel in procedures and changes; and resolve item entry problems.• Complete purchase orders, invoices, and special orders; provide data input; sets retail sales margins; and verify costs.• Check incoming merchandise for store; verify quantities against purchase orders and enter in mainframe computer system; assist in "price marking" the merchandise and in stocking shelves.• Responsible for the advertising program -- select products, proofs ads, and work with other stores to make advertising uniform. Conduct ad meetings and assure ad items are in stock and signed.• Responsible for in-store merchandising, including proper product mix, promotional products, displays, signage, and the training of retail sales people.• Schedule and conduct sales training, safety, and product knowledge meetings for store personnel.• Complete competitor comparative pricing surveys.• Supervise purchasing and inventory control of all retail merchandise.• Responsible for recording discrepancies on purchase orders and receiving documents; prepare claims to vendors; and monitor inventory levels.• Maintain catalog updates.• Demonstrate a commitment to the quality improvement process and the philosophy of continuous improvement; identify and respond actively and with sensitivity to the needs of all customers; participate as a team player in all phases of the organization; and is open and responsive to change.• Personally provide customers with knowledgeable, courteous, and prompt service at all times.• Adhere to the Company’s safety standards and enforce safety regulations. Show less

• Supervise and coordinate the activities of yard train crews. • Manage cars online through various reports. • Ensure daily train lists are accurate as completed by the train crews.• Ensure all reporting is done accurately and timely, including daily crew work sheets and weekly operational reporting. • Clearly understand car hire and demurrage. • Approve all man hours under area of responsibility. • Initiate and provide an accurate, complete, and timely investigation of… Show more • Supervise and coordinate the activities of yard train crews. • Manage cars online through various reports. • Ensure daily train lists are accurate as completed by the train crews.• Ensure all reporting is done accurately and timely, including daily crew work sheets and weekly operational reporting. • Clearly understand car hire and demurrage. • Approve all man hours under area of responsibility. • Initiate and provide an accurate, complete, and timely investigation of all accidents and incidents, including causes, remedial action, and recommended solutions. • Understand the quantitative factors contributing to the major costs on the railroad, and understand the extent of their effect toward financial performances. • Adjust train consists based on HP and trailing tons on a daily basis, with a goal to minimize locomotive fuel and maximize locomotive utilization. • Understand all track conditions within the territory, including slow orders, and their affect on productivity/efficiency. • Other duties as requested or required. Show less

I have increased my awareness of the impact transportation managers have on increasing velocity and fluidity, and reducing variability. Detailed communication of processes, procedures, and goals by transportation managers is vital to the long-term success of Union Pacific railroad.• Manage employees and transportation operations • Work with transportation crews in the field to ensure safety and operational compliance • Analysis of data to improve yard and road operations, with… Show more I have increased my awareness of the impact transportation managers have on increasing velocity and fluidity, and reducing variability. Detailed communication of processes, procedures, and goals by transportation managers is vital to the long-term success of Union Pacific railroad.• Manage employees and transportation operations • Work with transportation crews in the field to ensure safety and operational compliance • Analysis of data to improve yard and road operations, with a focus on providing excellent service to customers • Interact with stakeholders to address critical business needs • Monitor resources to ensure efficient operations in a safe environment • Coordinate railroad operations with other UP departments (engineering, mechanical, etc.) • Investigate and reduce safety incidents • Conduct regular employee performance evaluations Show less

Successfully managed staff of up to sixteen associates in the marketing of hardware products, home services, and credit promotion. Responsible for sales, training, merchandising, and in-store merchandising and display design. Consistently met sales target, while maintaining low inventory levels and minimal shrink. The departments current sales are $4.1 million.•Communicated store objectives to Associates using the appropriate programs and tools.•Trained and developed Associates… Show more Successfully managed staff of up to sixteen associates in the marketing of hardware products, home services, and credit promotion. Responsible for sales, training, merchandising, and in-store merchandising and display design. Consistently met sales target, while maintaining low inventory levels and minimal shrink. The departments current sales are $4.1 million.•Communicated store objectives to Associates using the appropriate programs and tools.•Trained and developed Associates within the work team, through the management of training calendar and curriculum.•Engaged in coaching for the development of Associates.•Participated in the interview process for hiring of new Associates and partner with store management on recommendations.•Provided input into appropriate discipline decisions related to Associates.•Provided input to the Associates on performance appraisals and make recommendations on promotion of associates. Show less

I provide supervision, guidance, and training for a teams comprised of 14 to 28 Customer Service Representatives. I am responsible for ensuring those agents have the knowledge and skills to answer consumer inquiries, requests, and provide resolution quickly and effectively. I regularly perform quality analysis of consumer interactions and provide weekly performance appraisals for increased customer service proficiency. The position also required the following;•Provide supervision… Show more I provide supervision, guidance, and training for a teams comprised of 14 to 28 Customer Service Representatives. I am responsible for ensuring those agents have the knowledge and skills to answer consumer inquiries, requests, and provide resolution quickly and effectively. I regularly perform quality analysis of consumer interactions and provide weekly performance appraisals for increased customer service proficiency. The position also required the following;•Provide supervision, development, and coaching of CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals •Perform tasks to assure project and program service level requirements and adherence goals are met •Assume leadership responsibility for department tasks and contact center activities as required •Participate in interview process and recommend hiring contact center staff •Attend calibration sessions for the purpose of keeping current on quality changes •Facilitate and deliver training as required under department guidelines •Support and enforce contact center expectations as well as departmental and corporate policies and procedures •Log into CSR Queues as required during high contact volume and/or all hands status •Communicate pertinent program updates in a timely manner •Evaluate employee performance and identify training needs and development opportunities •Provide coaching and guidance to CSR’s, including performance reviews and appraisals •Maintain department records and manage requirement reporting needs. •Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time •Knowledge of contact center performance scorecard management processes preferred •Act as a central Point of Contact as required Show less

Rent to own furniture and appliances, phone and in-store sales. Ensured that in-store and telephone sales agents had good product and service knowledge, as well as customer handling skills. Directed company resources efficiently and cost-effectively to increase sales by 10% per year on average.• Monitored and ensured overall customer satisfaction• Created, managed, and executed plans to increase sales and profits• Monitored and improved sales skills of all employees•… Show more Rent to own furniture and appliances, phone and in-store sales. Ensured that in-store and telephone sales agents had good product and service knowledge, as well as customer handling skills. Directed company resources efficiently and cost-effectively to increase sales by 10% per year on average.• Monitored and ensured overall customer satisfaction• Created, managed, and executed plans to increase sales and profits• Monitored and improved sales skills of all employees• Set specific goals for store performance and employee training and development• Provided leadership and guidance• Budgeting, pencil profit system and report analysis• Inventory management and security of all store assets Show less