Ronnie Williamson, Scla Email and Phone Number

Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory… Show more Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures.Primary Responsibilities:· Identifies and manages existing and emerging risks that stem from business activities and the job role.· Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.· Follows written risk and compliance policies, standards, and procedures for business activities.· Inspects and reviews quality of claim files and provide feedback to employees as appropriate.· Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.· Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.· Creates conditions for success removes obstacles, leads and champions change.· Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.· Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.· Handles escalations and makes appropriate decisions based on the policy.· Hires, develops, and coaches claims employees for results delivery.· Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Show less

Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to perform work assignments and problem resolution. Recognizes life events, understands member’s needs and provides advice in order to deliver appropriate solutions to members.o Provides AUTO/CASUALTY claims service… Show more Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to perform work assignments and problem resolution. Recognizes life events, understands member’s needs and provides advice in order to deliver appropriate solutions to members.o Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customers.o Adjusts moderately complex auto claims.o Severity of claims includes soft tissue losses involving neck injury, back injury, and Personal Injury Protection (PIP)/ Medical Payments (MP).o Acquires and applies developing knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures.o Collaborates with team members to resolve issues and to identify appropriate issues for escalation.o Partners and/or directs vendors and internal business partners to facilitate claims resolution.o Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs. Show less

Primarily supports non injury new hire training and supports other claims training as needed. Facilitates learning on a variety of subjects including complex technical, customer service and managerial skills. Facilitated learning takes place in person or via virtual environment. •Facilitates learning discussions, learning activities, coaching, and small group interactions.•Instructs employees on job specific technical and customer service skills in multiple learning environments… Show more Primarily supports non injury new hire training and supports other claims training as needed. Facilitates learning on a variety of subjects including complex technical, customer service and managerial skills. Facilitated learning takes place in person or via virtual environment. •Facilitates learning discussions, learning activities, coaching, and small group interactions.•Instructs employees on job specific technical and customer service skills in multiple learning environments including classrooms, labs, and virtual capabilities.•Identifies employee performance level and provides developmental feedback.•Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.•Maintains business and learning skills/acumen through skills update and professional development.•Identifies needed course maintenance, makes recommendations and completes course revisions Show less

Investigates, evaluates, negotiates and adjusts low to moderately complex auto claims presented by or against the insured to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements.

Supervised 15 personnel for the preventative maintenance, troubleshooting, calibration scheduled and unscheduled maintenance of over 100 vehicles and power generating equipment. Prepared reports, presentations, repair management expense reports and evaluations of maintenance and logistical operations to senior managers. Managed the process and implementation of programs concerning maintenance, logistics, analyzed programs, operational effectiveness and recommended changes for increasing… Show more Supervised 15 personnel for the preventative maintenance, troubleshooting, calibration scheduled and unscheduled maintenance of over 100 vehicles and power generating equipment. Prepared reports, presentations, repair management expense reports and evaluations of maintenance and logistical operations to senior managers. Managed the process and implementation of programs concerning maintenance, logistics, analyzed programs, operational effectiveness and recommended changes for increasing efficiency. Analyzed statistical data and reports using computer systems for 654 lines of repair parts valued at over $243,000. Recommended changes to the organizations Standard Operating Procedures (SOP) to improve efficiency in work and personnel that was ultimately adopted by organization. Contributed to the organization winning the Army Award for Maintenance Excellence for US Army Pacific Command (USARPAC) and runner up for the Department of the Army. Directed and developed logistics management operations that involved planning, coordinating, or evaluating the logistical actions required to support various field exercises. Show less

Trained 10 state level National Guard warehouse personnel on supply procedures, inspection operations and physical security increasing overall state accountability in materiel management. Inspected and trained state personnel on the Global Combat Support System-Army (GCSS-A) resulting in over $2M saved due to better understanding of the Overage Reparable credit procedures. Gathered information, identifying and analyzing issues, and developed recommendations to resolve substantive problems of… Show more Trained 10 state level National Guard warehouse personnel on supply procedures, inspection operations and physical security increasing overall state accountability in materiel management. Inspected and trained state personnel on the Global Combat Support System-Army (GCSS-A) resulting in over $2M saved due to better understanding of the Overage Reparable credit procedures. Gathered information, identifying and analyzing issues, and developed recommendations to resolve substantive problems of effectiveness and efficiency of work operations in various organizational programs. Revised the Quality Assurance/Quality Control Program (QA/QC) for maintenance operations within the organization, which improved efficiency and improved fault identification before failure saving down time and funds. Planned, scheduled, coordinated and executed, evaluated and documented compliance inspections, in order to improve the efficiency and effectiveness of organizations in carrying out wartime and peacetime contingency operations, Conducted maintenance, supply and policy compliance inspections of the National Guard United States Property and Fiscal Offices (USPFO). Recommended changes to policies and procedures to the IG office, which resulted in improved efficiency of operations. Conducted and resolved over 250 assistance cases for personnel and their family members. Conducted eight investigative inquiries which required communication with higher government agencies, extensive research of policies/regulations and report writing. Show less

Supervised logistical operations for a camp serving over 1200 personnel supplying over $20M in food, water, fuel, ammunition, care supplies, building maintenance, work contracts and waste disposal. Directed a 7 personnel parts procurement/turn-in team ensuring the accurate ordering and turn-in of over $20M in repair parts over a 3 month period procuring over $5M in credits back to the organization. Coached, Mentored and Developed personnel in vehicle maintenance management implementing a… Show more Supervised logistical operations for a camp serving over 1200 personnel supplying over $20M in food, water, fuel, ammunition, care supplies, building maintenance, work contracts and waste disposal. Directed a 7 personnel parts procurement/turn-in team ensuring the accurate ordering and turn-in of over $20M in repair parts over a 3 month period procuring over $5M in credits back to the organization. Coached, Mentored and Developed personnel in vehicle maintenance management implementing a customer service mind set and improving vehicle troubleshooting accuracy reducing needless parts costs. Worked closely with a Special Operations team in coordinating logistical support on a moments notice. Show less

Responsible for the heath, welfare and professional development of 72 employees. Conduct various inspections to ensure compliance with regulatory and local policies. Developed and briefed status of personnel, training and overall health to senior leadership. Developed a program utilizing Microsoft Excel to account for the organizations personnel which resulted in a 100% accurate reporting of accountability in a combat environment.

Diagnoses and troubleshoots malfunctions and performs organizational maintenance and on-board direct support tasks on the Bradley Fighting Vehicle suspension systems, steering systems, fire extinguisher/suppression systems, gas particulate systems, vehicular mounted armament, and associated fire control systems. Diagnoses and corrects malfunctions of various subsystems, performs on-board direct support tasks i.e., major assembly replacement. Supervises recovery operations and performs Battle… Show more Diagnoses and troubleshoots malfunctions and performs organizational maintenance and on-board direct support tasks on the Bradley Fighting Vehicle suspension systems, steering systems, fire extinguisher/suppression systems, gas particulate systems, vehicular mounted armament, and associated fire control systems. Diagnoses and corrects malfunctions of various subsystems, performs on-board direct support tasks i.e., major assembly replacement. Supervises recovery operations and performs Battle Damage Assessment Repairs on all systems. Supervise the inspection and troubleshooting on Bradley Fighting Vehicle automotive and armament systems. Show less