Ronnie Jackson Email & Phone Number

San Francisco, California, Us

Campbell, California, Us

San Mateo, Ca, Us

• Led full cycle IT operations for a FinTech company comprised of 500+ employees (remote and on-site)• Oversaw all technical integrations and system changes during the acquisition of 2 new companies• Managed third party vendor relationships––negotiating products and pricing to determine best options for the company• Directed Google Workspace, Azure AD & O365 Exchange, Freshdesk, Zoom, Dialpad, OneLogin, Slack, SentinelOne, Tipalti, kvCore• Deployed Freshdesk ticketing system and oversaw 3 technical staff––ensuring optimal resolution of 20+ tickets per day • Setup automations and application integrations to ensure adherence to business requirements• Audited business applications and to reduce annual costs by $75K per year• Upgraded office internet to streamlined service speeds by switching ISPs––reducing costs by 40%

San Francisco, Ca, Us

• Managed IT operations for a corporate services company, supporting 4 construction-based companies across the US • Trained and led 2 onsite help desk support technicians as well as several offsite and global support teams• Manage Azure AD & O365 Exchange, AD, SolarWinds, SharePoint, OneLogin, Druva, KnowBe4, Carbon Black, Jamf, Procore• Setup SolarWinds ticketing system; planned and migrated company data to SharePoint, and primary SharePoint administrator• Led system refresh for 30% of company while managing onboarding .offboarding, system imaging, and helpdesk tickets• Restructured company Verizon plan (300+) lines––saving the company $50K annually and improving overall productivity • Managed hardware procurement for company laptops, iPads, iPhones, MiFis, Audio/Video equipment, and jobsite network setup• Spearheaded phone system (150+ line) migration from Netfortris to VOIP Verizon OneTalk––saving $120K in annual costs• Led implementing and training of SolarWinds Ticketing System (new ticketing system), including setup of system automations, SLAs, and reporting––which improved overall ticket resolution time by 50%+• Managed File Server to SharePoint Data Migration––created roadmap, project plan, and conveyed strategic goals to all stakeholders–– oversaw document creation in order to enhance user experience plus increase adoption rate• Guided offshore India based team during planning, setup, and migration of 5+ Terabytes for 4 companies

San Francisco, Ca, Us

San Francisco, Ca, Us

• Provided Tier 2 support for all computer, software, and network issues companywide, assisting 300+ employees • Managed all technical aspects of employee onboarding and offboarding––ensuring a seamless transition• Managed Active Directory & Exchange, Google Apps, RingCentral, DocuSign, Box, Dropbox, Mozy, exacqVision, Meraki MDM• Trained staff on access control system (Symmetry) while converting properties from legacy systems (CCure & System Galaxy)• Planned and implemented company upgrade from Windows 7 to Windows 10 & AT&T phone system to RingCentral VOIP system• Led Box Migration––created strategic plan, timeline, and roadmap for file server data migration for all company departments–– Developed structure, groups, permissions, and strategy for managing new Box cloud storage solution• Spearheaded the deployment of RingCentral across 12 different company sites––negotiated pricing contract as well as recovering 40K+ in additional credits within weeks of starting at company• Directed the Building Access Control Migration––created project plan to migrate 540-unit apartment building to new system with zero disruption to tenants––trained onsite leasing staff and security guards on new system

• Managed company computers (PC & MAC) and software (email, cloud storage, administration, project management, workflow)• Provided Tier 1, 2, & 3 tech support to all employees and prioritized and resolved helpdesk tickets, and issues promptly• Managed the build out of Zoom Rooms across 4 different offices (San Mateo CA, Austin TX, Madrid ES, Cork IE)––created documentation and trained company staff on new video conferencing solution• Created office 90 personnel seating chart and migration map in Photoshop and presentation in PowerPoint––led office seating relocation ensuring all desks and equipment were relocated with little disruption as possible

Brooklyn, New York, Us

New York, Ny, Us

Tutored elementary school children in 2nd grade in reading in order to improve their general reading, comprehension, and phonetics skills.

Generating new clientele as well as customer retention, by informing people about significant changes in pricing, and services in regards to Xfinity through Comcast.

San Francisco, Ca, Us

Assisted current and potential students interested in San Francisco City College's Culinary Program as well as general office work filing, data entry, and answering telephone, and night time cashier in the cafeteria during dinner services.

Washington, Dc, Us

• Directed a team of 12 electricians responsible for the maintenance and repair of electrical systems aboard the USS Tortuga• Liaised between various companies and the U.S. Navy while researching and procuring repair parts and equipment for the ship• Trained personnel on shipboard maintenance and material management programs including SKED and RADM• Awarded 2 Navy Commendation Medals for work done while serving on USS Austin (LPD-4) from 06/2005 – 11/2008

Washington, Dc, Us

Responsible for repair and maintenance on all electrical equipment onboard the ship USS Austin (LPD-4) stationed in Norfolk, Virginia.

Olean, Ny, Us

Gave presentations on Cutco products, and sold Cutco products to over 100 clients around the Bay Area.

Bachelor Of Arts, Economics; Political Science

Associate Of Arts Degree, Liberal Arts And Sciences, General Studies And Humanities

Computer Science