Ronnie Johnson

Ronnie Johnson Email and Phone Number

EDC Supervisor @ Kings III Emergency Communications
Mesquite, TX, US
Ronnie Johnson's Location
Mesquite, Texas, United States, United States
About Ronnie Johnson

SKILLS/COMPETENCIES:• 3+ years of prior work experience in contact center management/service orientated leadership• Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook, Teams)• Highly organized with exceptional diligence and follow-through• Strong ability to manage multiple projects with competing deadlines.• Team player with positive attitude and strong work ethic• Effective communication skills (written and verbal)• Ability to work in a challenging environment.• Ability to adapt quickly to a variety of industries and businesses.• Ability to self-direct, analyze, evaluate, and form independent judgments.• Ability to effectively interact and build relationships with senior management and key stakeholders.• Integrity, ethical standards, and sound judgment• Ability to show strong social skills, self-awareness, and authentic leadership.

Ronnie Johnson's Current Company Details
Kings III Emergency Communications

Kings Iii Emergency Communications

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EDC Supervisor
Mesquite, TX, US
Website:
genpact.com
Employees:
95060
Ronnie Johnson Work Experience Details
  • Kings Iii Emergency Communications
    Edc Supervisor
    Kings Iii Emergency Communications
    Mesquite, Tx, Us
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  • Genpact
    Frontline Manager
    Genpact Apr 2023 - Present
    Richardson
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  • Genpact
    Subject Matter Expert
    Genpact Sep 2021 - Sep 2022
    Richardson, Texas, United States
    As a Subject Matter Expert for the Helix Project, I independently trained agents in a nesting environment to prepare them for the Production floor. Furthering my role, I then moved into production and supported agents with questions concerning interactions they encounter while performing their role on the floor. I support my Front Line Manager in all aspects to the team, including conducting QA evaluations, Coaching & Feedback, SBS live monitoring chat interactions, Productivity Management, Monitor for Attendance & Perform Audits. During my tenure, I was promoted from Senior Process Associate to SME within my first 6 months for employment.
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  • Kelly
    Tier 1 Chat Ios/Macos Work-From-Home Advisor
    Kelly Feb 2018 - Apr 2021
    As a Tier 1 Work-from-home Advisor I assisted customers with many popular products from Phones, Tablet’s, Watches, Streaming devices, Laptop’s & Desktop Computers. While here I advanced from phones based support to the chat where we handled 2-3 home and business customers simultaneously with technically and account related issues. First point of contact for the customer to ensure awesome customer experience.
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  • Capital One
    Sr Customer Service Coordinator
    Capital One Dec 2015 - May 2018
    Plano, Texas, United States
    As a Sr Customer Service Coordinator I assisted Capital One Bank customers at the Plano Campus via inbound phone with their balance inquiry, funds transfer, transaction research, online banking login, fraudulent activity, and routine banking service needs. While working here staffed through Apple One Staffing Services I've gained a practical understanding of the Retail Banking Division of Capital One Financial family.
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  • City Of Dallas
    Risk Management Analyst
    City Of Dallas Sep 2011 - Apr 2012
    As a Jr. Risk Analyst for ICON Information Consultants, I tracked the certificates of insurance of Vendors performing contracted business with the City of Dallas. My job duties included reviewing specific insurance requirements against each Vendor’s certificates of insurance to ensure contractual compliance; Generating correspondence necessary to properly communicate this information to the Project Managers, Vendors and Insurance Agents. While there, I also reviewed the revised Certificates of Insurance submitted for compliance as well as processed all renewal Certificates.
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  • Nissan Motor Corporation
    Consumer Collection Account Representative
    Nissan Motor Corporation Aug 2008 - Oct 2010
    Irving, Texas, United States
    As a Customer Account Representative I assisted Nissan & Infiniti customers in auto loan and lease repayments and arrangements via inbound and outbound phone collection. While working in the Front-End Collections Department of the Nissan Motor Acceptance Corporation staffed through Kelly Temporary Services I transitioned to permanent within my first month.
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  • Bureau Of Labor Statistics
    Data Collection Specialist Level Ii
    Bureau Of Labor Statistics Sep 2003 - May 2009
    Dallas, Texas, United States
    Here I collected payroll employment data for the U.S. Dept. of Labor, contracted by L-3 Communications. Here my primary role was to enroll, interview, and collect employment data monthly from selected employers for use in a statistical report released by the Bureau of Labor Statistics. Other functions included creating reports, training presentations and providing data support to other colleagues and management.
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  • Bank Of America
    Customer Collections Account Representative
    Bank Of America Mar 2008 - Dec 2008
    Addison, Texas, United States
    While working in the Loss Prevention/Risk Management Call Center of Bank of America North America I assisted bank customers in auto, credit, mortgage, personal, and commercial loan repayments/repayment programs via outbound phone collection... While here I gained a thorough understanding of numerous credit products including but not limited to: auto/ cycle/marine, consumer/corporate, HELOC/Mortgage, credit lines and credit cards.
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Ronnie Johnson Education Details

Frequently Asked Questions about Ronnie Johnson

What company does Ronnie Johnson work for?

Ronnie Johnson works for Kings Iii Emergency Communications

What is Ronnie Johnson's role at the current company?

Ronnie Johnson's current role is EDC Supervisor.

What schools did Ronnie Johnson attend?

Ronnie Johnson attended Prairie View A&m University.

Who are Ronnie Johnson's colleagues?

Ronnie Johnson's colleagues are Shivani Dinkar, Gladice Lopez, Jaisri V, Arun Kumar, Phiko Jim, Surendhar G, Sourav Basak.

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