Ronnie Johnson Email & Phone Number

Mesquite, TX, US

Richardson

Richardson, Texas, United States

As a Subject Matter Expert for the Helix Project, I independently trained agents in a nesting environment to prepare them for the Production floor. Furthering my role, I then moved into production and supported agents with questions concerning interactions they encounter while performing their role on the floor. I support my Front Line Manager in all.

As a Tier 1 Work-from-home Advisor I assisted customers with many popular products from Phones, Tablet’s, Watches, Streaming devices, Laptop’s & Desktop Computers. While here I advanced from phones based support to the chat where we handled 2-3 home and business customers simultaneously with technically and account related issues. First point of contact.

Plano, Texas, United States

As a Sr Customer Service Coordinator I assisted Capital One Bank customers at the Plano Campus via inbound phone with their balance inquiry, funds transfer, transaction research, online banking login, fraudulent activity, and routine banking service needs. While working here staffed through Apple One Staffing Services I've gained a practical understanding.

As a Jr. Risk Analyst for ICON Information Consultants, I tracked the certificates of insurance of Vendors performing contracted business with the City of Dallas. My job duties included reviewing specific insurance requirements against each Vendor’s certificates of insurance to ensure contractual compliance; Generating correspondence necessary to properly.

Irving, Texas, United States

As a Customer Account Representative I assisted Nissan & Infiniti customers in auto loan and lease repayments and arrangements via inbound and outbound phone collection. While working in the Front-End Collections Department of the Nissan Motor Acceptance Corporation staffed through Kelly Temporary Services I transitioned to permanent within my first month.

Dallas, Texas, United States

Here I collected payroll employment data for the U.S. Dept. of Labor, contracted by L-3 Communications. Here my primary role was to enroll, interview, and collect employment data monthly from selected employers for use in a statistical report released by the Bureau of Labor Statistics. Other functions included creating reports, training presentations and.

Addison, Texas, United States

While working in the Loss Prevention/Risk Management Call Center of Bank of America North America I assisted bank customers in auto, credit, mortgage, personal, and commercial loan repayments/repayment programs via outbound phone collection... While here I gained a thorough understanding of numerous credit products including but not limited to: auto/.