Defined, developed, and led customers digital facing projects.● Provided direct oversight, strategic direction, and leadership to product teams, supporting new digital product portfolios. Developed, approved, and managed complex business plans constructed to achieve user satisfaction KPI’s, improving CSAT/NPS scores, reducing costs and improving operating margin.● Agile Project Management - develop and track plans and schedules, prioritizing tasks. Market analysis, identify, and resolves critical path conflicts. Utilize Gantt and milestone charts, earned value management and other project management techniques to gauge progress, identify performance variances and intervention on critical areas.○ Developed 2020’s Metro Magazines, Innovative Solutions Award winning on bus passenger Infotainment product. Full product development, including procurement, supplier contracts, product CX, usability, and product management. Full fleet implementation improved onboard Net Promoter Score (NPS) by 30pts. metro-magazine.com/.○ Designed, developed, and deployed self-service ticketing kiosks, reducing payroll costs, resulting in program ROI of 22%.○ Distributed Cash Ticketing Channel - PayNearMe / 7-Eleven partnership to expand cash ticketing network, lowered cash handling costs by $2MM annually, improved ticket purchase NPS by 8pts.○ Deployed Mobile Sales Channel, shifting OTC sales to Mobile resulting in 12% lower enterprise Cost to Sale.● Sourced long term business partnerships in support of new digital product suite.

Partnered with commercial leadership to develop enterprise growth strategies and define initiatives.● Managed business risks, issues, and scope, ensuring project control to deliver commercial value. Deployed onboard commercial initiatives delivering $1.4MM of annual revenue.● Build and managed 8-member Field Technician team, including working with human resources on talent acquisition and onboarding processes. Developed process documents, implemented best practice audit program all in support of improving onboard product up-times. Resulting in 200% improvement in product uptimes.● Data gathering, analytical customer report writing of key metrics (KPI-report writing), including customer survey response and social media reporting programs.

Led multi-department project teams of 30+ resources, improving overall efficiency of Greyhounds service network.● Presented value analysis to executive leaders, communicating status updates and soliciting support for market recommendations.● Project leader tasked with right-sizing and right-locating 1,100 North American Greyhound bus stop locations, realizing cost to sale decrease of 27%.○ Utilize Agile process; facilitates project meetings including discovery sessions, data analysis, risk assessments, risk analysis, user research, project plan development, daily stand-up meetings, project tracking and status reporting. ● Led project teams responsible for expanding Greyhounds sales channel in the US. Developed and leveraged partnerships, expanding commissioned sales locations from 750 outlets to 3.1K outlets with continued expansion.

Regional project manager: regional optimization project restructuring Greyhound's I-95 route network.● Removed 37% of costs with only a 5% loss in sales. Through LEAN distribution techniques, critical thinking, the team removed non and low value bus stops and reduced schedule frequency through layering.● Leveraged location cost to sale (CTS) variance analysis spreadsheets, targeting actionable real estate for sale and operations relocation.● Develop creative solutions using network analysis models based on Pareto Principles, allowing teams to focus on network inefficiencies that provided maximum value with minimal customer impact.● Presented and collaborated with executive leadership on network modifications, presenting analysis to Executive Steering Committee for approval.● Utilized leadership experience to Implement outputs from executive leadership meetings, managing implementation of approved network changes.

• Project lead tasked with improving retail stores inventory levels, throughput, equipment utilization and service scores.• Project lead for retail stock room modifications projects, including design and construction management.• Led cross-functional teams through the life cycle of lean process improvement projects.• Provide support for successful design and implementation of store level on-demand standardized reporting.• Develop and enhance operational planning and forecasting tools and KPI management.

Tyson Foods, Inc. - Springdale, AR• Developed plans to integrate all business units into an optimized supply chain network.• Presented theoretical optimized network solutions to Executive committee.• Lead role in developing & compiling usable transportation data tables for network modeling software “CAPS Logistics”.Zebco Outdoors – Tulsa, OK• Business system assessment to support supply chain strategies.• Benefit analysis of system upgrades.• Developed cost/benefits analysis of outsourcing warranty and repairs operation.Ultimate Electronics – Denver, CO• Warehouse design and implementation project• Static, flow, single deep, and double deep rack design, construction, and SKU assignment • Warehouse management and staff training and support of deployed “Catalyst” WMS systemPackageOut.com – Tyler, TX• Developed EXceed 4000 WMS software demonstration scripts and facilitated WMS demonstration. • Data merge of client legacy system to new EXceed WMS system. Additional Responsibilities• Developed strategy white papers.• Project management for supply chain assessment, gap analysis, change enablement, and growth initiatives.• Target sales opportunities, cultivate client relationships, prepare & present at executive level.