I am a self-employed contractor (individual provider) with the Department of Social and Health Services (DSHS) and Consumer Direct Care Network Washington (CDWA), which includes Aging and Long Term Care of Eastern Washington.• Care for client and family during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care or help in adjusting to new lifestyles• Participate in case reviews, consulting with the care team for the client, to evaluate the clients needs and plan for continuing services• Complete household errands, including grocery shopping and picking up prescriptions• Provided client with communication assistance, typing their correspondence, paying bills and obtaining information for them• Manage and monitor medications, monitor and record client vitals, help client with mobility from one location to another, transport client to their medical appoints and assist client with cooking and cleaning

• Demonstrated functional skills in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value• Instrumental as a product consultant, promoting, recommending, and selling the value of companies products and services based on a logical relationship to the customer’s needs and interests• Responsible for retaining customers who request to disconnect or downgrade services/ensure at risk customers are satisfied• Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects.• Demonstrated awareness of company policies and procedures while applying sound judgment within scope of my empowerment and followed guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)

• Provided support for complex escalation calls for associates and customers utilizing advanced troubleshooting skills and computer applications• Interacted with customers to provide information in response to inquiries about how they can qualify for the best rate, products, services and to handle and resolve complaints• Assisted Product Department in testing new software applications, reported errors and recommended improvements• Trained Staff on downloading terminals and assisted with troubleshooting techniques and questions• Aided the Training Officer in creating training material and documents for terminal procedures• Provided programming assistance for the Activation Department (building new and updating existing terminal files)• Assisted Internet merchants in setting up website, shopping cart and educated on use of back office

• Supervised 10 employees (military and civilian) in the performance of their duties• Developed and implemented an intensive and complete uniform training regimen to all staff members of the station. This empowered subordinates with greater knowledge of procedures and style practices and helped to mold and maintain a cohesive unit• Responsible for booting up and monitoring Station’s mainframe computer system and data entry of candidates enlistment paperwork which consisted of all personal, aptitude testing, and emergency data information, military contracts, orders, flight arrangements and tickets• Interviewed candidates for qualification into the armed forces• Trained four different stations on a new and intricate MEPCOM Integrated Resource System (MIRS) computer system• Administered the Armed Services Vocational Aptitude Battery (ASVAB) Test (similar to the PSAT/ACT but harder) to prospective military candidates and to the public school districts• Initiated background checks for the Department of Defense and the Federal Bureau of Investigations on all candidates, and maintained an extensive security investigation program and fingerprint card filing system