As training manager for a software development company in the highly regulated pharmaceutical industry, I train clients domestically and internationally on our proprietary software for their data management, medical term/drug coding, EDC, IWRS, and trial management needs. I develop standard and customized courses for client and potential clients, design e-learning modules that are SCORM compliant, and deliver training in the classroom and online. Training participants extend across all levels of their respective organizations, including investigators and SAS statisticians. In addition, I create comprehensive manuals for instructor-led or self-taught training as well as the online help that is accessed within the software. I conduct train-the-trainer programs and work closely with clients to identify improvement and enhancement opportunities for our training programs, products, and services. I write test scripts, perform validation of system upgrades for quality control, and provide feedback to the software development team in identifying bugs and enhancements.

As Vice President of Programs at the American Society for Training & Development (Association for Talent Development) Mid-New Jersey Chapter, I led all aspects of our monthly meetings including guest speaker recruitment, volunteer enlistment, site/meal/resource negotiations, marketing and communications, event logistics, and budget management.

Managed member program and developed and instituted retention and acquisition activities to enhance program.• Surpassed member acquisition goals with 35% individual growth and 100% corporate growth in first year.• Proposed and developed new programs that added value to individual and corporate packages. Member participation grew 50% with the acquisition of first project utilizing the revitalized corporate package.• Initiated projects that positively impacted the growth of services offered members; determined project scope, identified risks, procured resources, and championed new programs.• Oversaw marketing programs to promote membership to potential, current, and reinstating members.• Authored weekly e-newsletter that became known as a critical member benefit. • Developed private web sites for individual and corporate members. Collaborated with interdepartmental team for design, security features, and content. Launched on time.

Provided information and support to distributors of electronic components and power supply manufacturersto encourage their sales of our manufacturers’ product lines.• Led sales meetings and provided distributors with new product information, sales leads, and motivational discussions.• Presented annual award to distributor with greatest sales.• Updated manufacturers monthly on the sales of their product lines by distributor.

Managed member program and developed and instituted retention and recruitment activities to enhance program. • Supervised 10 direct and indirect staff members by providing on-going training, delegating work assignments, and evaluating job performance.• Maintained high level, 92 - 96%, member renewal rate each year.• Increased member counts by 15% in chapters that participated in recruitment promotions.• Decreased response time on member correspondence from 7 business days to 24 hours by creating templates to assist staff.• Defined member service specifications and tested applications during the conversion to a new database system.• Administered billing of 43,000 member generating $2.5 million in annual dues and $20 million in subscription fulfillment. • Authored and designed brochures, pamphlets, forms, and posters for society programs, activities, and workshops. Completed all projects under budget.