Advanced through several leadership positions at a global company delivering innovative IT and telecom services to the airport industry. Led a global team of 12 in the U.S. and India dedicated to ordering and provisioning for the messaging practice. Oversaw staff hiring, training, and professional development. ➣ Devised and deployed a transition plan to migrate a key business function from the U.S. to Amman, Jordan.➣ Conducted a postmortem analysis of delivery issues for American Airlines, implementing improvements that secured a $30M contract renewal.➣ Acted as liaison between network, order, and delivery teams and the Americas sales geography, ensuring the adoption of new SITA network products and services and establishing the appropriate support models.➣ Functioned as the escalation point for network, order, and delivery teams across the Americas, improving communication and reducing escalations for customer issues.➣ Developed and implemented an engagement improvement plan to address communication and process gaps between the network, order, and delivery teams and the America’s geography.

Orchestrated a global initiative to standardize presales processes in four sales GEOs. Worked with a team of Salesforce developers to streamline the bid qualification process and developed training for the global sales and bid teams. Led a continuous improvement Initiative for the Americas, driving regional efficiencies and process improvements.➣ Implemented Oracle’s Time Management tool (OTL) in the Americas, training 120 resources to enhance visibility into delivery resource costs.➣ Mentored and coached 13 team members to achieve Lean Six Sigma Green Belt certifications.➣ Designed a fast-tracked process to reduce solution time for opportunities under $200,000.➣ Streamlined the sales governance process by aligning synergies across regions, enabling "No BID" decisions on deals misaligned with company strategy, and conserving resources.➣ Served as global lead for the Lead to Signature project, optimizing sales processes across the Americas, Europe, Middle East, and Asia Pacific regions.➣ Steered the creation, communication, training, and global implementation of Salesforce process changes.➣ Collaborated with pre-sales teams to develop an end-to-end RACI for the sales process.➣ Developed business cases, including cost-benefit analyses and business process audits, presenting key findings and recommendations to senior leadership and internal stakeholders.

Brought on board to lead strategic planning for seven architects (one in the U.K.), serving as the liaison between the sales organization and data center for a global air transport communications and IT leader. Directed all design aspects, including prioritization, delegation, removing roadblocks, and providing real-time status updates.➣ Streamlined the design review and approval process, fostering daily collaboration between the architecture team and the Data Center for seamless design implementation.➣ Spearheaded the resolution of performance issues in the Airfare Shop Application, mitigating timeouts and improving customer experience.➣ Launched Distil Networks Bot Mitigation Managed Services to resolve extensive customer performance issues caused by robotic attacks.➣ Applied a visionary approach to design planning and partnered with the sales team on solutions and pricing.➣ Led the refinement and implementation of SITA’s reference architecture and developed a transparent design reporting process, increasing accountability and tracking progress.➣ Strengthened communication and collaboration through weekly interdepartmental meetings, driving process improvements and cross-functional teamwork.

Supervised a team of ten supporting an extensive, complex global network with multiple carriers and over 100 sites. Led network infrastructure efforts for entry and exit points, managing existing and new implementations. Oversaw short and long-term VoIP, unified communications, and strategic planning of network architecture.➣ Accountable for a $5M annual department budget and seamlessly transitioned from leading a small IT team with a smaller company to leading a network team for a multi-billion-dollar company.➣ Ran IT integration initiatives during the DataPath-to-Rockwell merger, including facility relocation.➣ Improved communication between multiple IT teams by organizing cross-team collaboration events.➣ Planned and executed the relocation of the corporate office, warehouse, and data center without disruption.

Headed up day-to-day IT operations in support of over 700 users, including 220 overseas employees. Accountable for IT helpdesk, desktop support, network security, servers, network engineering, databases, web development, reports, and asset management. Transformed the IT department’s role to a valued business enabler.➣ Conducted IT strategic initiatives, managing a $4.3M budget and prioritizing departmental needs. Renegotiated multiple contracts, achieving $110,000 in savings within six months.➣ Instituted crucial processes to maintain mission-critical systems and virtualized 80% of DataPath’s 60 servers.➣ Instrumental in turning around the internal company-wide perception of IT from negative to positive. ➣ Managed IT expenditures, resolved billing issues, reduced service costs, and negotiated vendor pricing.➣ Led security audits, set up password policies, upgraded equipment, and installed security monitoring tools.➣ Developed and tracked metrics for SLAs, customer satisfaction, and Windows maintenance, implementing a patch management process.