Ronny M. Riungu Email & Phone Number

✨I am deeply committed to implementing and maintaining efficient workflows and procedures in the branch all while developing a customer-centric organizational culture and cultivating professional connections with stakeholders in order to boost profitability and drive business results. ✨🔥I have successfully ensured compliance with all banking regulations and policies and monitored branch operations so as to identify any areas for improvement to implement changes as needed. I have a comprehensive understanding of the entire Service Delivery and Customer Experience process, from strategy to implementation while collaborating with other departments to resolve complex customer issues 🌟💼 Additionally, I have honed my skills in Human Resource Management, Procurement and Supply Chain Processes, Customer Satisfaction, and Risk Mitigation Strategies. Furthermore, working in dynamic and fast-paced environments has taught me to connect with multicultural communities by applying my interpersonal, communication, and leadership skills to build strong productive teams, and strengthen their capacity for culture changes. 👌 I am committed to advocating for customers in every consideration of business and service delivery by💫 Developing and implementing branch and business strategies that involve being strategically flexible in order to achieve important goals.💫 Working closely with the branch manager and sales team to meet and exceed sales targets while monitoring and reporting on branch service performance.💫 Facilitating training programs to ensure all staff members are educated on new products and services💫 Operating in a multidisciplinary and multiethnic workplace and implementing benchmarks and quality standards with diligence. 💫 Addressing any performance issues and conducting performance evaluations as needed all while fostering a positive and collaborative work environment.

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  Mount Kenya University - Mku

  2Nd Class Honors Upper