Ronny Tan Email and Phone Number

Duties:• Assist CIO managing the entire IT Division in the areas of software development, infrastructure, financial, risk and governance, project management, enterprise architecture and strategy.• Work closely with the board of directors, and other C Level to create IT strategic plans as part of the strategic business planning and mobilize the execution among IT team (300+ resources).• Lead the company's architecture and engineering pillars, including middleware, data streaming, RPA, performance monitoring, and DevOps systems. • Work with the CBA group to leverage, adapt, and localize the technology, policy, procedures, and processes available as appropriate.• Managing IT risk and governance into tolerable risk appetite and IT budget and expense within the P&L target.Key Accomplishments:• Rewrite the IT strategy to be more holistic with the right balance of customer, business, risk, people, financial, and technology focus.• Deliver G2G program as part of group initiative to strengthen the cyber posture and operational resilience.• Launch the IT Manifesto to revamp people and risk culture within IT.• Design the IT architecture and gradually move the on-premised infrastructure to AWS Cloud Region Indonesia.• Rebalance the people process and technology aspects in IT Division to reach better risk posture and people engagement.• Rebalance the project and support workforces, ensuring reliable project delivery and production support.• Guard and optimize the IT budget, including renegotiating with major IT vendors.

Duties:• To be source of innovation, insights enabler, and leading the digital transformation enterprise wide during the disruptive innovation and rapidly evolving technology era.• Work closely with board of director and other C Level to create strategic plans for the business’ future growth, including the IT and digital strategy• To be the architect of the company’s information and technology vision, driving the technology change management across company to achieve high demand, ambitious business goals, superior customer experience, and highly effective operations• Maximize the technology investment and budget and bring the most business value and ROI• Work with the shareholder resources (Both Astra International and Aviva Asia), leverage, adapt, and localize the technology and services available as appropriate in order to bring benefit to the company• Ensure that the IT governance including IT operations, security and risk, and compliance adhere to industry standard, regulators and auditors.Key Accomplishments:• Built new core system for individual and pension business• Digitized Bancasurrance distribution channel through paperless straight through processing. • Built new Finance-insurance distribution channel with Astra Financial companies• Built new digital distribution channels: B2B, B2C, and C2C (B2B APIs, ilovelife.co.id, and buddies mobile app) including with Traveloka and Permata MobileX, Group Business APIs, and completed ISO 27001 certification on Ilovelife and Buddies.• Digitized customer interactions: customer portals, e-claim, agent portal, partner portal, live chat, Whatsapp for business• Built enterprise data analytics capability: ODS, data mart for transactions, Tableau BI• Digitized insurance operations: e-policy, work flow, single repository of customer documents, Auto Underwriting• Setup disaster recovery center (DRC) for RTO 4 hours and business continuity premise (BCP)

Duties:• Responsible in building the consumer digital business of AIG Indonesia by developing digital vision, mission, strategy, and roadmap for consumer business• Balance the digital capabilities development and revenue generation from digital channel• Creating synergy with other distribution/touchpoint (insurance Agent, offline media) to get optimum result on every marketing budget spent.• Improving the digital sales infrastructure (www.aig.co.id) for both B2C and B2B, from content enrichment until sales fulfillment. • Responsible on the digital marketing strategy and execution by doing customer segmentation, product suitability, cross-sell/up-sell, campaign profit and loss, execution, until reporting and analysis. • Together with corporate communication team to build social media strategy for corporate and consumer business.Key Accomplishments:• 11-month International assignment to AIG China to work with Towers Watson global leaders to design a robust and future-proof direct marketing target operating model and business requirement with strong focus on customer experience and e-business/digital.• Expand the AIG Direct website sales performance across 8 product lines (Accident & Health, Travel, Property, Auto, and Plus).• Part of the core team to launch Broad Marketing pilot campaign “AIG Care” Accident and Health product across TV, Print, and digital media (Google SEM, GDN, Facebook, Youtube, Mobile Display, Web advertorial, Display banner, Display banner retargeting, and SMS marketing).• Significantly reduce digital media cost per lead into one third in 1 year by doing media mix planning, testing, monitoring, analyzing, and optimizing.• Boost website visitor by 50% YoY from non-paid/organic search by doing SEO. • Built Marketing Company business plan to support AIG Indonesia Strategic Business Expansion.

Duties:• Lead a team to make the most of ANZ delivery channels (ATM, Internet Banking, Online Acquisition, Email & e-statement) for branding and communication channel to customers, as well as generating revenues and cost saving for the bank.• Design and manage the innovation on Transactional functionality through delivery channels innovatively.• Work with support team to ensure the availability and the reliability of Delivery channels.• Supported the usage & customer experience team to revamp the ANZ website.• Supported retail banking and consumer finance platform team to deliver the best possible solution for retail banking, wealth, credit card, and personal loan businesses.Key Accomplishments: • Increased the ATM usage by 230% in 19 months.• Increased ATM and shared-network revenue by 150% in 19 months.• Double the e-statement penetration in 1 year.• Triple the ANZ Indonesia website visit in 1 year.• Country Business Project Manager of ANZ and ex-RBS e-channel merging.• Internet Banking implementation.• Online Application Revamp for Credit Card, Personal Loan, and Mortgage business.• Banking virtual account number implementation.• Automated process improvement to reset/re-issue ATM PIN in real time by implementing PIN PAD in all ANZ branches.

Duties:• Worked as a team with peer and other departments to success the 3 pillars of e-Business: transactional services, informational and marketing, and acquisition across channels (ATM, Mobile Banking, and Internet Banking)• Lead Country and regional initiative e-Banking projects, mostly on internet banking and e-Statement• Responsible for production supports on e-Banking areas (Internet Banking, ATM, and e-Statement)Key Accomplishments: • Country Business project manager to completely revamp the Citibank Online (Internet Banking). • Country Business Project Manager to re-engineer the customer e-statement system• Country Business project manager to link the Citibank Online across countries (Online Global View)• Business Project Manager to implement Real Time Bill Payment system through Citibank Online

Duties:• Was an in-country technology project management team to partner with Citibank International Technology Office and Citibank Regional Operation and Technology in managing project implementation with the deployment of innovative and emerging technology solution for meeting business goals.• Led a team to support branch banking and e-Banking business.• Be a COB (Continuity of Business/Disaster Recovery) coordinator for Technology DepartmentKey Accomplishments: • One of the country Project Manager and led a team of 9 people during Rainbow Project (A USD 60million Consumer banking system re-engineering project across Citibank South East Asia). My focus was on the branch banking system, e-Channel, Customer Relationship Management (CRM), and Customer Demographic areas.• Implementation of Citibank Visa Debit Card and ATM Bersama.• Technology Project Manager for branch opening.

Duties:• Responsible in managing and developing new functions and enhancements for switching system called Banking Authorization Front-End System (BAFES), run on Stratus machine, using C, Cobol, and PL/1 language. • Fully involved in Software Development Life Cycle from project initiation stage, requirement definition, design and development, testing, until project implementation phase. • Worked closely with business and other application team such as Internet Banking (J2EE - Sun), Core Banking (Systematic - Mainframe) and Credit Card System (Cardpac - Mainframe) to provide comprehensive and effective SIT and UAT as well as to develop a consolidated project implementation strategy into production system. • Responsible in managing and providing second level production support (24 X 7) for BAFES system used by Citibank ASPAC and CEEMEA countries.Key Accomplishments:• Implementation of credit card chip (Full EMV) for Citibank Turkey.• Implementation of Banking Advanced Fraud Early Warning System for Citibank Australia and Citibank Hong Kong. • Implementation of Visa Debit Card for Citibank Australia.• Implementation of IVR (from Avaya) Call Centre system for Citibank Australia.• Implementation of Debit Card system for Citibank China.• Implementation of China Union Pay (CUP) Interface for Citibank China.• Implementation of Gold Deposit product for Citibank Hong Kong.• Implementation of TCPIP migration for Citibank Australia and Citibank Hong Kong.• Implementation of Citibank ATM application for Citibank Hong Kong and Citibank China.

Duties:• Performed technical presentation, customer discussion, demos, proof of concept, proposal preparation, and worked closely with IBM Global Services team to deliver the self service machines (ATM, CDM, Kiosk) and Banking Switching (OpeN/2) solutions for banks and financial institutions in Indonesia.• Worked closely with IBM deployment team to configure and enhance the self service software – eSSAF (using XML and C++).• Liaised with IBM ATM technical services and IBM Singapore Software Development Center to deliver the after-sales service for self service machines.Key Accomplishments:• Implementation of Cash Deposit Machines for BCA, BII, BNI, BPR KS.• Implementation of cash Dispenser Machines for Bank Panin, and BPD Jateng.

Duties:• Responsible in managing and developing new functions and enhancements for ON/2 Banking Switching system (run on Stratus machine, written in C, Cobol, and PL/1 language).• Responsible in SIT testing, worked closely with business and test team during UAT stage, provided migration strategy, and project implementation into production system.• Provided a second level production system (24 X 7) for Abbey National Bank and First Data Europe ON/2 systems in UK. Key Accomplishments:• Implementation of ATM Chip Card System for Abbey National Bank (using NCR Aptra EMV standard). • Database Tuning for First Data Europe POS transactions• Implementation of 3DES security compliance for Abbey National Bank.

Duties:• Responsible in managing and developing new functions and enhancements for ON/2 Banking Switching system.• Fully involved in Software Development Life Cycle from project initiation stage, requirement definition, design and development, testing, until project implementation phase. • Worked closely with business and other application team such as Internet Banking (Visual Basic - WinNT), Core Banking (Silverlake JHA - AS/400) and Credit Card System (Cardpac - Mainframe) to provide comprehensive and effective testing as well as to develop a consolidated project implementation strategy into production system. • Responsible in managing and providing second level production system (24 X 7) of ON/2 system.Key Accomplishments:• Year 2000 certifications with VISA and MasterCard network. • Implementation of ATM BCA Local Shared Network connection with Bank Bali.• Implementation of VISA Electron Debit card system.• Developed the ATM auto-reconciliation system. • Developed the consolidated hand-off file for credit card transactions into CARDPAC system.