Ronny Marudut Email & Phone Number

Bangalore, Karnataka, IN

Austin, Texas, US

Pune, Maharashtra, IN

Pune, Maharashtra, IN

Pune, Maharashtra, IN

Telco, IT and E-Commerce

Armonk, New York, NY, US

• Sales Management (opportunity/lead identification, follow-ups, and closing) for Telco service provider.
• Managing the Customer relationship to ensure Customer satisfaction, company understanding of Customer’s business, and act as single point of contact (SPOC)
• Managing the Cooperation with IBM Business Units (Global Business Services, Global Technology Service, Software Group, Hardware Group, and Regional Support) to ensure Quality Customers’ Delivery & Support.

• Head of Operation (Supply Chain Management, Order Fulfillment, Product Management & Customer Service) for e-commerce thru Retail Shop
• Managing the whole Merchant Management, Supply Chain Management & Order Fullfilment.
• Customer Management including Customer Campaign Management (Planning & Execution of customer promotion) & Customer Service (Contact Center which includes Call Center & Digital channel support)
• Product Management including product planning, product pricing and performance monitoring as well as promotion planning.
• Training development and execution to internal and external stakeholders including retailers, etc.

Jakarta, DKI Jakarta, ID

Sales Performance Management Includes target setting, business performance monitoring and driving sales performance improvement initiatives.Dealer management including dealer and internal sales KPI, dealer selection and assesment and commission management.Sales supply management including product allocation, inventory and production.Sales Transformation.

Jakarta, DKI Jakarta, ID

Reviewing and optimizing Sales performance and execution to achieve strategic directoraite and company objectives.Dealer Management includes Developing Dealer Policy, KPI management, Dealer Selection and Termination and Dealer Assessment.

Jakarta, ID

• Managing All Sales Operation activities in Sales & Distribution Division to ensure all Sales Targets (Activations, Reloads, Revenues) are achieved.
• Managing the National Sales Forces which includes Human Resources management, incentive management, Training & Development, etc.
• Managing the National Operation of Sales Partnership with Distributors, wholesalers and retailers.
• Sales Performance management which includes performance monitoring, development of improvement plan, execution and quality management.
• Managing Corporate & Community team as an integral effort to approach Corporate segment and Community segment

Jakarta, ID

- Managing Key Projects in Commercial (Sales & Marketing) Division.- Responsible to ensure all Key Projects in Commercial division are delivered within the agreed andset time, cost and according to the budget- Managing all stakeholders expectation in managing the Key Projects.

Jakarta, ID

- Define overall NTS strategy on Customer Service.- Responsible to achieve all KPI (Key Performance Indicator) set for Customer Service operation.- Responsible for AXIS Call Center, planning and operation.- Responsible for Customer Service Quality Assurance and Quality Control.- Responsible for Commercial Training & Quality- Responsible for Customer.

Jakarta, ID

- Define overall NTS strategy on Products/Services to be developed and offered to the market.- Responsible for Product/Service Quality Assurance and Quality Control.- Responsible for Product/Service End-to-End testing.- Responsible for Product Profitability- Responsible for Managing the Product/Service Life Cycle.- Working with Product Engineering team in.

Jakarta, ID

September 2005 – March 2007 PT Natrindo Telepon Seluler (NTS) - AXISGeneral Manager of Product & Service Engineering (Head of Product & Service Engineering) Reporting to CTO of NTSRoles & Responsibility:- Product Evaluation & Introduction, to evaluate new products & services from the functionality, features point of view.- Product.

Kista, Stockholm, SE

- Head of Customer Service in Ericsson Indonesia. Responsible for managing all support services delivery, mainly after sales services, towards all Ericsson’s customers in Indonesia including Telkomsel, Excelcom, Indosat, PT Telkom, etc.- Overall responsible for managing technical support of all Ericsson products portfolio in Indonesia. The service includes.

Kista, Stockholm, SE

- Overall Responsible Project Manager for the complete implementation of Ericsson VAS and Intelligent Network products in Indonesia. Services which are installed are Pre-Paid, Mobile Virtual Private Network (MVPN), and Personal Number (PN). - Responsible Line Manager for product support of Ericsson VAS and IN products in Indonesia. Included in the product.

Espoo, Southern Finland, FI

- Managing the implementation of Siemens OMC (Operation & Maintenance Center) and IN (Intelligent Network)- Managing the Support Siemens OMC (Operation & Maintenance Center) and IN (Intelligent Network)Achievement:- PT Telkom Switching expansion in West Java- Installation, Commissioning, and Acceptance test for SSS Operation & Maintenance.

Magister Management (Mm), General Management

Electrical Engineer, Electrical And Electronics Engineering