Ronny Marudut Email & Phone Number

Bangalore, Karnataka, In

Austin, Texas, Us

Pune, Maharashtra, In

Pune, Maharashtra, In

Pune, Maharashtra, In

Telco, IT and E-Commerce

Armonk, New York, Ny, Us

• Sales Management (opportunity/lead identification, follow-ups, and closing) for Telco service provider.• Managing the Customer relationship to ensure Customer satisfaction, company understanding of Customer’s business, and act as single point of contact (SPOC)• Managing the Cooperation with IBM Business Units (Global Business Services, Global Technology Service, Software Group, Hardware Group, and Regional Support) to ensure Quality Customers’ Delivery & Support.

Head of Operation (Supply Chain Management, Order Fulfillment, Product Management & Customer Service) for e-commerce thru Retail Shop • Managing the whole Merchant Management, Supply Chain Management & Order Fullfilment.• Customer Management including Customer Campaign Management (Planning & Execution of customer promotion) & Customer Service (Contact Center which includes Call Center & Digital channel support)• Product Management including product planning, product pricing and performance monitoring as well as promotion planning.• Training development and execution to internal and external stakeholders including retailers, etc.

Jakarta, Dki Jakarta, Id

Sales Performance Management Includes target setting, business performance monitoring and driving sales performance improvement initiatives.Dealer management including dealer and internal sales KPI, dealer selection and assesment and commission management.Sales supply management including product allocation, inventory and production.Sales Transformation planning and execution to drive revenue and acquisition growth.

Jakarta, Dki Jakarta, Id

Reviewing and optimizing Sales performance and execution to achieve strategic directoraite and company objectives.Dealer Management includes Developing Dealer Policy, KPI management, Dealer Selection and Termination and Dealer Assessment.

Jakarta, Id

• Managing All Sales Operation activities in Sales & Distribution Division to ensure all Sales Targets (Activations, Reloads, Revenues) are achieved.• Managing the National Sales Forces which includes Human Resources management, incentive management, Training & Development, etc.• Managing the National Operation of Sales Partnership with Distributors, wholesalers and retailers.• Sales Performance management which includes performance monitoring, development of improvement plan, execution and quality management.• Managing Corporate & Community team as an integral effort to approach Corporate segment and Community segment

Jakarta, Id

- Managing Key Projects in Commercial (Sales & Marketing) Division.- Responsible to ensure all Key Projects in Commercial division are delivered within the agreed andset time, cost and according to the budget- Managing all stakeholders expectation in managing the Key Projects.

Jakarta, Id

- Define overall NTS strategy on Customer Service.- Responsible to achieve all KPI (Key Performance Indicator) set for Customer Service operation.- Responsible for AXIS Call Center, planning and operation.- Responsible for Customer Service Quality Assurance and Quality Control.- Responsible for Commercial Training & Quality- Responsible for Customer Service Infrastructure planning and operation.- Responsible for Postpaid Services Planning & OperationAXIS Customer Service is one central organisation that is serving Customer Service Inquiries, Service Requests and Complaints. It also serves as customer advocates to internal AXIS organisations like Network operations, IT & Billing, Product Management, etc. in fullfilling all Customer Sevice aspects.AXIS Customer Service is formed by 3 main bodies, i.e. Call Center, Business Process & Analysis, and Infrastructure, as well as Training & Quality. This is ensuring Customer Service to have a high quality Call Center supported by good business process and excellent network infrastructure (tools, network infractruture, etc.).As Head Of Customer Service, also responsible for Postpaid service Planning & Operation. This includes Postpaid services Registration, Verification, Activation, Billing and Collection. End to End Postpaid End User experience.Achievement:- Successfully achieved all Customer Service KPI within 4 months after being in charged of Customer Services.- Succcessfully reduced Call Center cost significantly.- Successfully built a strong image of Customer Service internally and externally towards AXIS customers.- Successfully support the launch of AXIS new products or promotions into the market place.- Support the preparation of AXIS Postpaid Service into the market place.- Successfully setup the whole Postpaid Organization and launch Pospaid service.

Jakarta, Id

- Define overall NTS strategy on Products/Services to be developed and offered to the market.- Responsible for Product/Service Quality Assurance and Quality Control.- Responsible for Product/Service End-to-End testing.- Responsible for Product Profitability- Responsible for Managing the Product/Service Life Cycle.- Working with Product Engineering team in defining and implementing the best product/services platform and architecture.Product/Service Under Management:- Voice Services including Prepaid Services, Postpaid Services, Enhanced voice services such as RBT, voicemail, Missed Call Notifications, etc.- VAS(Value Added Services), Mobile Data & Applications including WAP, MMS, GPRS, EDGE, Data Subscriptions, etc.- International Roaming & Wholesale- Mobile Contents including all types of contents, RBT, etc.- Terminals and Hardware including branded handsets, data cards, etc.Achievement:- Successful commercial launch of AXIS (NTS prepaid product brand) with all VAS (Value Added Services) like Data Services (GPRS/EDGE based services), WAP, MMS, Enhanced Voice (like RBT, etc) into the market.- Successful products or programs launches result in fast subscriber growth of AXIS.- AXIS has reached good brand awareness in the Indonesian Telecommunication industry through its product or service offerings.- Successfully build a strong product management team.- Successfully build a strong product roadmap for AXIS for year 2008 up to 2009.- Successfully engaged a strong business relationship with Mobile business partners like Mobile Content Providers, Music Labels comapanies, VOIP providers, etc.

Jakarta, Id

September 2005 – March 2007 PT Natrindo Telepon Seluler (NTS) - AXISGeneral Manager of Product & Service Engineering (Head of Product & Service Engineering) Reporting to CTO of NTSRoles & Responsibility:- Product Evaluation & Introduction, to evaluate new products & services from the functionality, features point of view.- Product Planning, Dimensioning, and Configuration. To plan NTS product roadmap, ensure that all product platform/system are properly dimensioned and configured.- Managing the All Products and Systems Acquisition thru RFP process in NTS.- System Integration & Project Management. To perform SI role for all products/systems supplied by different vendors and supervising the project management activities during the implementation. This includes Value Added System (VAS), Inteligent Network Prepaid, Messaging Systems (SMS, MMS), WAP, GPRS, Data Charging, BSS (Business Support System) like Siebel CRM, Order Management, etc.- Heavily active in Managing in the three roles above and especially in SI & Project Management to ensure NTS can do commercial launch as planned.Product/Service Under Management:- Voice Services including IN (Intelligent Network) Prepaid Services, Enhanced voice services such as RBT, Coicemail, Missed Call Notifications, etc.- Value Added Services (VAS) & Mobile Data & Applications including WAP, MMS, GPRS, EDGE, Data Subscriptions, Mobile Data Platform, etc.- International Roaming & Wholesale- Mobile Contents including all types of contents, RBT, etc.

Kista, Stockholm, Se

- Head of Customer Service in Ericsson Indonesia. Responsible for managing all support services delivery, mainly after sales services, towards all Ericsson’s customers in Indonesia including Telkomsel, Excelcom, Indosat, PT Telkom, etc.- Overall responsible for managing technical support of all Ericsson products portfolio in Indonesia. The service includes network system support. Reporting directly to Network Service Vice President.- Provide Technical Support Assistance for GSM, CDMA2000, and WCDMA project implementation. Technical support is provided by involvement of support team in project implementation whenever required.- Manage a complete full team of Operation & Maintenance team (35 team members) responsible for operating and maintaining a new network until handover to customer.- Actively supported Ericsson Regional Market Unit South East Asia in providing technical support in many different technology areas.- First acting Manager of Ericsson Indonesia VP Services- Product/Service Under Management:- All Technical System Support (First Line Technical Support) including Prepaid Services, Postpaid Services, Enhanced voice services such as voicemail, VAS & Mobile Data Applications including WAP, MMS, GPRS, EDGE, Data Subscriptions, Mobile Data Platform, Broadband data communication, Transmission and Core Network (Switching Network), Mobile Radio Network, etc.- Hardware Support including SPMS (Spare Part Management System) and SPRS (Spare Part Replacement System)- Operation & Mainantenance Support Asisstance- Managed Services

Kista, Stockholm, Se

- Overall Responsible Project Manager for the complete implementation of Ericsson VAS and Intelligent Network products in Indonesia. Services which are installed are Pre-Paid, Mobile Virtual Private Network (MVPN), and Personal Number (PN). - Responsible Line Manager for product support of Ericsson VAS and IN products in Indonesia. Included in the product range are Prepaid, MVPN, PN, BGw (Billing Gateway), SOG (Service Order Gateway), SMS, and VMS. Achievement:- Successfully managed the complete IN project in Indosat Multi Media Mobile (IM3) having IN-Prepaid, MVPN, and PN. This is part of the whole IM3 multi millions dollar turnkey project started end of year 2000.- Successfully managed to setup the team and initiate the competence development of the whole team members.

Espoo, Southern Finland, Fi

- Managing the implementation of Siemens OMC (Operation & Maintenance Center) and IN (Intelligent Network)- Managing the Support Siemens OMC (Operation & Maintenance Center) and IN (Intelligent Network)Achievement:- PT Telkom Switching expansion in West Java- Installation, Commissioning, and Acceptance test for SSS Operation & Maintenance Centre for Telkomsel, CellNet, and others.- Upgrade the SSS Operation & Maintenance Centre for Telkomsel, Satelindo, and Excelcom- Integration of CMISE online provisioning with Data Centre for Satelindo, Excelcom, and Telkomsel.- Managing the complete implementation & support of Intelligent Network project. Services which are installed are Pre-Paid and MVPN. - Successfully implemented Prepaid system in PT Telkomsel, PT Excelcomindo and PT Satelindo.- Responsible for budget planning for the group- Responsible for competence development of IN engineers.

Magister Management (Mm), General Management

Electrical Engineer, Electrical And Electronics Engineering