Ronny Schoonenberg Email & Phone Number

Eindhoven Area, Netherlands

Same as at Agio, which was acquired by STG, but now as a certified Salesforce Administrator. As the second line supporter for 12 Sales Organisations I support hundreds of back office employees and sales reps in questions, bugs and change request regarding Salesforce Platform, B2B, Annount Engagement, Loyalty and integration (Boomi). I also assist in heavy data loads (dataloader.io). Together with an offshore team, responsible for the 3rd line support, I initiate and monitor bug fixes and changes and also regularly plan and prioritize our monthly releases. Until we have totally moved over to SAP, I also maintain integration of Salesforce with internal and external systems with Boomi.

Eindhoven Area, Netherlands

As a Siebel CRM Specialist Ronny is solely responsible for the Development and Administration of Siebel Consumer Goods for 5 different Sales Organisations (NL, BE, FR, DE, Global) with about 130 web- and remote clients. Every year he act as a program manager taking care for the delivery of new customizations by asking for wishes and bugs to be solved, forming a test group of key users and at the end delivers an upgraded Siebel installation with a new SRF on the web- and remote Clients. Besides development he takes care of the daily administration tasks with some help from an external party. Agio does not have a DBA so he also develops and administers interfaces with Sql Server Integration Services (SSIS) with other applications, both on premise as off premise. To offer the users the most actual Siebel features he also performed multiple Siebel Database upgrades from Siebel 7 up to IP20. To enhance user experiense he also enhances the Siebel Open UI by coding jQuery and CSS.

Utrecht Area, Netherlands

Rabobank ICT chose Ronny Schoonenberg to join the Technical Application Management team as a certified Siebel Consultant. After a short training period he shared responsibility for the technical management of various Siebel environments which consists of migrations, bug fixing, production testing and incident handling. He also participates in development projects for Siebel CRM, including GUI tests during the acceptance process.

Almere Stad Area, Netherlands

Yarden choose Ronny Schoonenberg to replace a leaving technical support team member. As a certified Siebel consultant Mr Schoonenberg has taken over all his responsibilities in a short time. He is responsible for technical support for different Siebel environments and does additional work like migrations, bug fixing, data integration between Siebel/Windows and Cobol/Linux, data loading (for example Campaignes, visit appointments), incident settlement and Technical Design and Building of Siebel change requests. By his effort Siebel has become more user friendly and is always synchronized with the Cobol applications, campaignes of the Marketing department and the settled visit appointments of the external Call Center.

The Hague Area, Netherlands

For a better claims handling, ING wants to integrate the technical field service of Nationale-Nederlanden with the existing claims handling process within ING. As a certified Siebel consultant, Mr. Schoonenberg was co-responsible for the integration of the handling of human and car damage. Partly as a result of his efforts, this integration was done within time.

Cologne Area, Germany

Mazda, one of the largest international car manufacturers, has chosen Siebel for its future Mazda Pan-European CRM system. As a certified Siebel consultant, Mr. Schoonenberg was responsible for automating the Call Center processes to increase efficiency and speed. He works in the area of correspondence, fax integration, workflows and configuration. Due to his efforts, the automation is completed within time.

Den Bosch, Netherlands

Essent Energy chose Capgemini to man the Siebel technical management team, wherein Mr. Schoonenberg leads the transfer of the outgoing technical management team. He is responsible for the technical management of various Siebel environments and performs additional work, such as migrations, bug fixing, automatic monitoring, automation and small configurations. During his assignment he has created a number of different optimizations, which made the Siebel environments run faster and more error-free. Partly through his efforts, the transfer has been completed within time and with increased customer satisfaction.

Utrecht Area, Netherlands

In this period Mr. Schoonenberg builds an interface from Siebel to the Billing interface of Brinks. Besides configuration he is as a certified Siebel consultant responsible for writing the necessary eScripts, writing of the test scenarios and the execution of these system tests. Furthermore Mr. Schoonenberg carries out database configuration with MS SQL Server. After this project is finished within time he carries out several modification changes for Siebel in the area of configuration, workflows and scripting. He also participated in the installation and realization of an upgrade from Siebel 6 to Siebel 7. He carried out the mechanical installation of Siebel 7 and MS SQL Server 2000 and the Database upgrade. Furthermore Mr. Schoonenberg was responsible for rewriting and testing the Siebel eScript.

Eindhoven Area, Netherlands

With each acquisition of a global company its application should be connected on those of Philips Medical Systems (PMS). It will be connected to the global network of PMS, the TIBCO Information Bus, through Interface Translation Adapters for the TIBCO middleware. Mr. Schoonenberg is responsible for the development and the test path of these adapters according to specifications delivered by the client. After approval the adapters are installed and started globally. Mr. Schoonenberg is responsible for the second line support after the installation. During the first couple of months Mr. Schoonenberg proved himself to be a good programmer and a quick learner. The latter is mainly noticed, because most of the software was written in TDL, which Ronny did not have any knowledge of at the beginning of this project.

Wageningen, Netherlands

For a period of 4 years, Mr. Schoonenberg is responsible for a research program at the Fungal Genetics department. During this project he supervises two students and he communicated back to two supervisors on the project progress. Furthermore, Mr. Schoonenberg has a weekly work meeting with both supervisors. He visited several seminars, national or abroad, both often in English, to present his own research or learn from other researcher's results.

Master Of Science - Ms, Biochemistry And Molecular Biology

Activities and Societies: Extra curriculum: - Neurophysics - Neuropharmacology - Radiation hygiene expert level 3 Internships.

Vwo Atheneum B, Regular/General High School/Secondary Diploma Program, Vwo Atheneum B

Education record