• Solve complex project challenges by designing innovative solutions and leveraging industry best practices.• Troubleshoot complex issues in cross-functional and international settings, driving innovative solutions to enhance customer satisfaction.• Develop data-driven strategies to improve customer satisfaction, addressing root causes and driving positive business outcomes.

• Leveraged Asana to develop a scalable, enterprise-wide solution for tracking and managing global product security team deliverables, improving reporting efficiency and accuracy.• Collaborated with strategic partners to deliver secure and timely solutions for clients, improving customer satisfaction and business outcomes.• Optimized operational efficiency by implementing Asana, lean methodologies, and Google Sheets-based tracking, resulting in significant time and resource savings.

• Streamlined and optimized project management processes by implementing standardized methodologies and best practices, improving efficiency and consistency across the product line.• Collaborated with cross-functional teams to develop and maintain a centralized performance management and reporting system, improving data accuracy and decision-making. • Leveraged ServiceNow to optimize change management processes, improving efficiency and ensuring timely completion of security-related tasks.

• Collaborated with offshore partners to launch innovative support services and implement Salesforce-based solutions to enhance customer experience.• Enhanced change management effectiveness by developing reporting tools to track key performance indicators and measure campaign success.• Improved customer satisfaction and loyalty by developing a systematic approach to identify and resolve customer issues, leading to positive business outcomes.

• Leveraged Microsoft Excel, Oracle Database, and ServiceNow to optimize and automate the service calendar for the HealthConnect® software system, improving efficiency and accuracy.• Collaborated with cross-functional teams to implement ServiceNow ITSM, prioritizing customer service and ensuring a smooth transition from Oracle Remedy. Managed complex data migration activities, including CMDB, group, and release management module implementation.• Optimized financial management for eight HealthConnect® regions by leveraging COGNOS and advanced Excel skills to handle complex financial tasks, including budgeting, forecasting, and analysis. • Enhanced organizational transparency and accountability by delivering informative and engaging presentations to leadership and clients, fostering strong relationships and ensuring compliance.

Contributed to the successful implementation of new patient intake software by providing technical and administrative support, including organizing meetings and conducting trainings. • Upgraded the patient intake form for Contra Costa Health System to improve enrollment efficiency.• Ensured 100% data transference and migration of patient data.• Enabled the upgraded system to work seamlessly with other portions of the Health System.• Provided detailed design documents and coordinated onsite planning and tracking.• Documented meeting minutes and agendas, managed project repositories in SharePoint.Responsibilities : • Delivery of Detailed Design Document.• Define the requirements prioritization. • Onsite coordination, planning, and status tracking.• Coordination with the business, onshore team, and DBAs for meeting the project goals. • Responsible for the weekly deliveries.• Document minutes and agendas.• Administrate document repositories for the project in Microsoft SharePoint.

Collaborated with cross-functional teams to implement Business Objects, improving financial reporting and decision-making. Ensured accurate financial tracking and reporting, supporting the needs of senior leadership.• Upgraded reporting systems from an Oracle-based system to Business Objects front-end system.• Ensured seamless transition and uniform reporting across various organizations.• Managed and tracked project budget, financial statements, and portfolio headcount forecasting.• Coordinated with onsite, offshore, and operational management teams.• Created, built, and maintained project reporting metrics for monthly, quarterly, and annual meetings.• Conducted knowledge sharing and transition for new team members.• Manage and track project budget and financial statements.• Provide Accruals and budget analysis. • Manage annual portfolio headcount forecasting, planning, and tracking.• Maintain communication with onsite, offshore, and operational management teams.• Vendor management• Present analytical assessment of project spend.• Create Ad-hoc reporting processes and communications for various levels of management. • Knowledge sharing and transition for new team members.• Create, build, and maintain project reporting metrics in Excel from the OBIEE database and PPM tools.• Compare actual versus budget versus forecast from the Finance BI OBIEE database for monthly, quarterly, and annual meetings.

Description :The Internationalization and Localization teams managed and maintain international software installation and maintenance of the customer-facing product. These teams worked with engineering, marketing, and legal teams to ensure the best options for launching products in markets around the world. Responsibilities : • Provide data analysis and design for ad-hoc and standardized reporting and analytics.• Managed and administered global SharePoint site.• Implemented change in the requirements gathering process.• Tracked Engineer productivity • Knowledge sharing and transition for new team members.

Description : Update current Medicare and Medi-Cal intake systems. Ensure proper client information input and tracking. This input would influence data and information to other billing systems.Responsibilities :• Analysis, design, development, testing, and production and post-production support.• Document Functional Specification for the project.• Gather cross-functional requirements to implement and consolidate reports from related databases. • Implement and update change management requirements for databases.• Work with product management and testing teams to increase the customer experience and quality of the product.• Create and update reports and queries.• Prepare business services for government RAC. • Conduct instructional classes on Microsoft Access, data collection, and reporting process. • Support team members for both environmental issues and technical issues during project delivery.• Perform code walk-through with the client and incorporate the changes through the team members.

Description : Manage the onboarding of new IT personnel. Ensure all permissions for personnel offboarded are removed. Ensure all hardware for personnel offboarded is returned.Responsibilities : • Requirement analysis, Project Planning, and Development of the enhancements.• Development and technical support for team members.• Analyze the defect and provide the optimal solution.• Involved detailed level design and high-level design.• Analyze the efforts required for the enhancement. • Implement procedural changes.• Create and implement project plans to change data reporting from an MS Excel base to MS Access.• Facilitate resource movement into and out of the enterprise.• Train analysts in the implementation of software for compliance and reporting.• Create reports to provide statistical analysis of resource movement.• Consolidate multiple data sources resulting in more efficient reporting.

Description : Implement a tracking and reporting system. Responsibilities : • Requirement gathering and analysis.• Project Planning and Development of the enhancements.• Gather requirements and implemented processes.• Create and implement a project plan to change data reporting from an MS Excel base to MS Access.• Create reports to provide statistical analysis of resource movement.• Facilitate resource movement into and out of the enterprise.

Description : Implement tracking mechanisms. Ensure compliance and operational acumen.Responsibilities :• Create a tracking mechanism for document retrieval, shredding, and storage.• Reduce document retrieval time.• Implement a database that contains government regulation relating to each Kaiser business/HMO region.• Provide knowledge and value across various organization inside the Kaiser Permanente domain

Create, organize and maintain processes in order to facilitate on-boarding and off-boarding of resources. This includes acquiring hardware and software, identification and office spacing.

• Department’s regions of responsibility: Central and Eastern Europe, India, Greece, and Russia, the Pacific Rim.• Managed calendar and travel for out-of-country managers and US personnel. • Created and managed database, charts, and graphs for various international regions to track sales and P&L.• Built and maintained departmental intranet for international use.• Assisted in organizing and managing logistics in meetings locally, nationally and overseas.Information System Analyst and Administrative Support to International Franchise Development Department.Provided information, technical and administrative support to department’s director, senior manager and manager.