IT Manager with experience in managing IT infrastructure and systems for contact center with 2000+ seats. Global interaction and good working relationships with multinational clients from Retail Banking Services, Automobiles, Global Services and IT vendors. Successful in managing implementation of VOIP, Citrix, Telephony, VPN, imaging and other multifaceted systems. SANS GSEC, Security+, Microsoft Certified IT Professional.Systems Administrator managing school wide information system. Product Knowledge Manager for Enterprise Segment withexperience in collaboration with Global and transnational Support Engineers and managing Enterprise Clients.Virus Coordinator with experience in addressing malware issues and providing critical mission antivirus solutions to Enterprise and SMB clients. Senior Systems Engineer with experience in managing and addressing network and malware related issues for North American Business Units. Multifaceted Educator with experience in Elementary, Middle School, High School and University level.Specialties: network technology, security, systems administration, project management