Director Of Software Engineering, Security Services
Responsible for leading the onshore and offshore Software Engineering activities for Neustar's UltraDNS and SiteProtect products. Responsibilities and Accomplishments included: - Built and subsequently led a new 25+ person onshore/offshore agile-based DevOps Engineering team for Neustar's SiteProtect service. Developed relevant performance SLA's and ensured they were met. - Responsible for the recruiting and hiring of staff in support of project growth. - Successfully migrated the Engineering and Operations activities for a customer portal from an outsourced model to a insourced model hosted in AWS. - Worked with Product Management to define product direction and enhancements.- Contributed to the development and rollout of new operational procedures across Neustar to support enhanced change management, root cause analysis, and production triage practices for improved customer quality.