Ron Ramkhalawan Email & Phone Number

Dacula, GA, US

Alpharetta, Georgia, United States

• Provided RFP/RFI quote and Sow.
• Liaison with Sales, Delivery and Product Management teams to agree on deliverables as part of the formal internal sign-off process (QA).
• Triaged of client requirements to ensure the correct resource is assigned to support sales opportunities.
• Supported the sales team in client facing engagements, working to understand the business needs and provide the right solutions to assist organizations in improving their business continuity posture within a pre-sales.
• Responsible for gathering of information and ensuring a comprehensive scope of requirements is understood and can be communicated back to the customer. This information may be in written form, face-to-face discussions.
• Attended client conference calls to provide technical assistance to the account manager contact, ensuring the scope proposed by NCC Group meets the client’s requirements.

Alpharetta, Georgia, United States

• Supervised, monitor, and collaborated with internal staff and management team on all systems-related issues pertaining to the operation of cloud solution
• Managed Integration of Cloud solutions with NA customers
• Provided end-user communication on service, and service improvements
• Provided support for NA region
• Performed product testing and evaluation during per-release cycle
• Troubleshoot field problems

Greater Atlanta Area

• Provided advanced level system and application support
• Tested, reproduced and identified defects reported by customers
• Troubleshoot issues using Microsoft SQL and MY SQL database/ HTML/ XML
• Provided advanced knowledge of MS Networking, Knowledge of database strategy and routing networking concepts

Greater Atlanta Area

• Assisted passengers in distress, including providing emergency medical care to the ill or injured
• Carried out apprehension and arrest procedures, issued warnings and citations
• Performed vehicle and foot patrol activities on transit and surrounding areas to ensure public safety

Greater Atlanta Area

• Managed and supervised IT professionals across NA
• Ensured escalated service request & SLA’s are handled in a timely manner
• Reviewed and provide business process improvements on support delivery.
• Implemented and maintained the proper operation of the facility's systems, equipment and software
• Developed and maintained analytical procedures to improve incident identification and efficiency
• Consistently consulted with stakeholders within the business to ensure alignment of initiatives and strategies

• Oversaw technical projects in alignment with organizational goals.
• Created support documentation that empowered and enabled support community.
• Managed and provided administration of computer security systems and their security software
• Handled software versioning management, patching, quality assurance and deployment
• Provided proactive maintenance, monitoring and support of Windows 7,10, Servers 2008R2, 2012R2, switches and firewall, voice over IP provisioning
• Implemented backup/storage schema using Symantec NetBackup Solutions

Master Of Science In Information Technology, Critical Infrastructure Management

Master'S Degree, Transfer To Middle Ga

Bachelor’S Degree, Business