Ron Robinson Email & Phone Number

Rancho Cucamonga, California, Us

In my current role, I lead the executive sales team, ensuring alignment with company goals and objectives by driving the development and execution of sales engineering strategies to achieve revenue targets and expand market presence. I collaborate with marketing and customer relations to tailor technical solutions to customer requirements by developing and implementing innovative sales engineering strategies to serve client needs and drive business growth. Core Responsibilities:• Foster a high-performance culture by leading and managing a high-performance sales team by providing guidance, coaching, professional development opportunities, and motivation to achieve sales goals. • Build and nurture relationships with key stakeholders, including C-level executives, to identify and capitalize on business development opportunities. • Serve as a trusted advisor to clients, providing insights and recommendations on technical solutions. • Develop and execute strategic sales cadence cycle to achieve company revenue targets. • Drive continuous improvement in sales engineering processes, tools, and methodologies to enhance team efficiency and effectiveness. • Conduct market research and analysis to identify trends, opportunities, and competitive threats, and develop strategies to position the company as a leader in the Business Process Outsourcing (BPO) industry. • Stay abreast on industry trends and emerging technologies while incorporating new insights into sales engineering strategies and solutions.

Ridgeland, Mississippi, Us

As a Supervisor within the Fraud Department, my core responsibilities included analyzing and resolving potential fraud cases involving irregular information, documentation, or activity, including identity theft and unauthorized rent relief payments to tenants and landlords based on program eligibility.Here, I lead Fraud QA/QC initiatives to monitor, inspect, and propose corrective measures with the aim of improving processing of rent relief applications.I also developed reports and document evidence, findings, and recommendations to educate staff and contractors on fraud and associated behaviors.I advised executive leadership on evolving fraud trends and disseminate best practices, ideas, and information to the team.I trained and guided special teams (Fraud, Appeals, and Recapture) by providing guidance to QA/QC, Recertification, Constituent Services, and Payment Team.Notable Achievements:• Collaborated with the California Department of Housing and Community Development (HCD) for the successful administration of both rounds of state funding (ERA1 & ERA2) for the CA COVID-19 Rent Relief Program.• Audited flagged accounts for tenants and landlords in collaboration with the State Controller’s Office (SCO).• Utilized SQL queries to extract, manipulate, and analyze data to develop and maintain insightful Power BI dashboards to track and display key metrics for HCD.• Played a key role in implementing robust measures aligned with California Senate Bill (SB) 91, contributing to improved efficiency of California’s State Rental Assistance Program.• Delivered notable support in recapture of disbursed funds, contributing to efforts to recoup and reallocate resources to eligible applicants. • Fostered a positive team environment, consistently receiving commendable feedback on leadership style, transparency, and communication skills.• Implemented outside resources such as Bill.com, Data Tree, and Westlaw to enhance departmental capabilities.

Van Nuys, California, Us

In this previous role, I facilitated training and development of new loan officers through creation of a comprehensive manual, adhering to approval guidelines and compliance with state and federal policies.I interacted with business owners, borrowers, dealers, field representatives, and external entities to ensure a quality, efficient, and satisfactory loan experience for all parties involved.I investigated existing auto liens, obtaining payoff amounts, and negotiating buyout agreements with third-party lenders.I conducted risk assessments on potential clients, evaluating factors such as LTV, PTI, FICO, previous borrower history, industry experience, and other performance indicators to determine creditworthiness.Key Accomplishments:• Achieved and surpassed all individual monthly performance goals and quotas, leading the loan originations department in conversion ratio and overall sales.• Earned recognition as the top sales performer every month for exceeding performance expectations.• Attained membership in the prestigious Presidents Club annually since 2015, showcasing sustained excellence in sales performance.• Established and nurtured loan consumer (B2C) and funding partner (B2B) rapport to encourage return business, while seizing suitable up-sell opportunities to maximize product effectively.

Van Nuys, California, Us

In this role, I reviewed loan applications and documents to verify adherence to requirements, maintain data integrity, and proactively identifying and preventing fraud or identity theft.I performed thorough follow-through and follow-up on commitments made to customers, providing updates on the status of missing information and potential loan leads.I adhered to all policies and procedures, ensuring accomplishment of responsibilities and upholding confidentiality of customer information, encompassing both personal and financial details.Significant Contributions:• Delivered comprehensive product-expert information to customers, highlighting unique advantages of choosing Loanmart over competitors or less favorable financial options.

Van Nuys, California, Us

In this past position, I analyzed auto title loan applications and documents, leveraging credit reporting skills to maintain data integrity and proactively avoid or identify fraud/identity theft.I conducted data evaluation on information extracted from auto title loan applications, precisely calculate monthly gross income, determine LTV ratios, and collaborate with Loan Officers to assess clientele creditworthiness.I kept abreast of the latest federal and state laws and regulations pertaining to consumer lending, ensuring compliance with evolving legal standards.Proudest Achievements:• Attained recognition as the most efficient and highest-earning Underwriter in the department, demonstrating exceptional performance and contributing to the team's success.• Protected loan documents in strict accordance with the Gramm-Leach-Bliley Act, ensuring confidentiality and compliance with relevant regulations.

Houston, Tx, Us

While serving as a Financial Services Representative, I conducted financial assessments for clients and formulated customized investment and insurance recommendations aligned with goals and needs.I forged enduring client relationships through effective communication and responsiveness to their financial needs.I also kept myself updated about industry trends and product knowledge to provide up-to-date and informed financial guidance.Noteworthy Contribution:• Provided strategic financial guidance for objectives such as saving for a new home, affording a child's education, protecting family assets, and achieving a comfortable retirement.

In this past position, I leveraged exceptional analytical abilities in analyzing, reviewing, and expediting the submission of loan modification applications.Here, interpreted financial information to assess economic feasibility for payback potential, benefiting both borrowers and lenders.Moreover, I communicated with lenders to enhance understanding of borrowers' needs and evaluate their capacity to repay loans.Key Highlights:• Negotiated with home mortgage loan lenders to adapt the terms of current mortgage payments, aligning with homeowners' present financial situations.