• Tasked with special projects, proof of concept, build outs, migrations, decommissions • Assisted with Active Directory and GPO structure for new environment in flattened OU • Create migration plans in preparation for Cloud conversion • Create powershell scripts to automate processes and collect data • (SME) Citrix Printing (ThinPrint / Cortado) HA • (SME) Ivanti Appsense (Profile management and Personalization – SQL based) • Server Administrator - 2016, 2019 (vulnerability patching) / Lakeside Systrack for analytics • VMware Administrator - (VMware ESX Hypervisor / Vsphere) • Citrix Administrator – 7.x – Director / Citrix Studio / Citrix Provisioning (PVS) Persistent and Non-Persistent (GOLD IMAGE) • Administrator App V 5.1 - DFS repository • Management of SQL and IIS • Lead engineer on bridge calls, point of contact for developers, testers and vendors to resolve issues • Validate business continuity and quarterly (DR) business resiliency • Adhere to change management ITIL framework, following change processes • Compliance testing quarterly to confirm policy knowledge. (BSA / AML / OFAC)

• Subject Matter Expert (SME) Citrix Printing • Improved the functionality of the Citrix printing solution ThinPrint • Created a script called "do all" that simulated a user printing for real time awareness • Part of a team of Engineers that support Citrix 4.x, 6.5 • Provisioned VMware machines with Citrix Studio • Supported an automation (RPA) product called Blue Prism • Management and support of AppV 4.6 • Support and Management – Citrix XenApp, XenDesktop, Director and Studio • Environment was Server 2003, 2008R2 with windows 7 look and feel • Create / edit group policies, create modify Appsense personalization • Resolved tickets in Treole for global clients (worldwide) • Resolved complex server issues with PowerShell, scripts, registry modifications. • Remote tools Citrix Shadow, logmein, pcanywhere, UltraVNC to remotely support clients. • Adhered to change management control policies submitting change orders and waiting for approval • Attended meetings and offered input • Worked with different groups to get issue resolved to conform to SLA requirements

Working as part of a team to transition HP infrastructure services (File, Print, Domain Controllers) to IBM services in a managed enviroment and upgrade the global AD forest to Windows 2008. Working with the vendor NACR to bring sites that are not ready to compliance while handling the coordination of site surveys, ordering of UPS, racks and the installation of equipment.

Local Technology Coordinator – Desktop Support• Supported users and computers, multiple domains and multiple locations • Handled tickets through a CA ticket system• Supported Lotus 6.5, outlook 2003, Blackberry devices, Nortel VPN and Sametime• Supported VIP users ranking from AVP, SVP, MD and Principal• Maintained VERITAS backup rotation daily for offsite DR• Made changes to Windows AD groups and permissions• Configured and setup phones on Avaya Definity • Setup AV equipment for meeting and conferences

Network Admin / System Admin / Avaya IP Phone AdminDesktop Support and Deployment Support• Promoted to Network, System Admin to support all IT company functions• Used VMware to test pre-production functionality • Corrected network and server issues by identifying and troubleshooting root components• Worked with developers to identify and resolve application issues• Implemented monitoring tools on servers to indentify bottlenecks • Coordinated and moved the server room with no business downtime• Upgraded and configured CISCO catalyst switches • Supported T1’s, ( PRI’s) Voice and data, Avaya IP office and multiple VPN’s• Built PC’s, managed Share Point Server 2003 and maintained antivirus (SEP) compliance • Managed Server 2003 in 2 domains, 2 locations through RILO, WAN, VPN and RDP• Implemented ARCserve backup solution and documented new processes• Managed exchange 2003 with GFI spam filtering. created AD accounts ,• Provided On-call and after-hours support for both the users and the servers

UBS Investment Bank Stamford CT, Hartford CTDesktop Support, Desk side and Deployment Support• Worked for both IB (Investment Banking) and GLAM (Global Asset Management)• Deployed new PC’s to traders on the trade floor, setup and configured 2 PC’s and 8 monitors• Used Remedy to field calls from users with helpdesk calls, change and task tickets• Supported VIP users, AD (Associate Dir.), ED (Executive Dir.) and MD (Managing Dir.)• Staged users machines for deployment and easy recovery• Installed software packages, Oracle, Business Objects, SAP and Market Data Apps• Installed and solved problems with remote tools, SMS, tactical manager, MMC, remote assist• Followed up with different groups in different parts of the world, Australia and Singapore• Installed and troubleshot Blackberry devices, documented new fix

Project Lead / Helpdesk / Desktop Support / XP Rollout • Desktop support in Linux, Mac OS, Windows 9x, 2000, XP, AD and Novell shell• Managed exchange 2000 and exchange 2003 for clients• System migrations, switch and equinox, POS systems, LANDesk• Installed scripts, activated Blackberries loaded ghost images, performed DOD disk wipes• Logged and tracked calls in Tivoli and TrackIt,• Spoke to vendors to solve hardware and software issues • Setup and corrected LAN/WAN issues (TCP/IP, DNS, WINS/DHCP, Dial-up, Wireless)• Installed Avaya IP phones, network printers and shares• Installed and configure CISCO Wireless Aironet card using LEAP• Setup Microsoft Exchange profiles, Oracle and View Star• Repaired IBM and Dell laptops, provided residential and business customer service• Installed and configured applications, installed DSL and cable modems• Used PCAnywhere, NetOp, WebEx, Terminal Services, Radmin and RDP• Setup multiple Operating Systems (Linux, Windows XP, 2000, 2003)• Managed Technicians and reported progress