Ron Skipper Email & Phone Number

Florida, United States

New York, Ny, Us

Multiplan - November 2008 - Current – The largest privately owned PPO/Cost Containment vendor in the US Senior Account Manager – November 2008 – Present, Tampa, FLI am the client owner and Manage relationships with top level executives within high profile employer groups, insurance companies, technology organizations and third party administrators in order to maintain consistent levels of excellence, and grow clients business within the marketplace marketing our Health and Work Comp PPO network and Cost Containment products. I personally direct a book of business in worth 8 + million dollars. I Develop and implement business plans, revenue forecasts and sales and marketing plans (Requests for Proposals), complete contract review to acquire new customers as well as retain and grow existing accounts. I lead a team that consists of an, Account Associate, Research Analyst and Claims Rep with the primary concern of enhancing the customer experience. My focus is to manage the relationship with the top level contacts and ensure the entire team is exceeding the client’s needs and expectations while insuring revenue retention and growth.I have consistently set individual and company-wide sales objectives while developing plans to expand existing business and up sell new products. Identify opportunities for strategic alliances and partnerships that further business goals. Assist in developing training material, corporate marketing material, including brochures and website. Perform sales and marketing presentations to corporate level executives and staff. Attend industry trade shows and consult/educate with the broker community. Work closely with Product Development team with expertise marketing several new products including Consumer Card, Wrap Plus cost containment product.

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Beech Street a Viant Network - April 1997 – November 2008 – One of the largest privately own PPO vendor in the US Senior Account Executive - April 2001 – November 2008, Tampa, FLI am the client owner and Manage relationships with top level executives within high profile employer groups, insurance companies, technology organizations and third party administrators in order to maintain consistent levels of excellence, and growing clients business within the marketplace using our PPO network and healthcare management products. I personally oversee a book of business in excess of 6 million dollars. Develop and implement business plans, revenue forecasts and sales and marketing plans (Requests for Proposals) to acquire new customers as well as retain and grow existing accounts. While I have no direct reports, I lead a team that consists of an Account Manager, Account Associate and a Research Analyst (each has a different reporting structure). My focus is to manage the relationship with the top level contacts and ensure the entire team is exceeding the client’s needs.Set individual and company-wide sales objectives while developing plans to expand existing business and up sell new products. Identify opportunities for strategic alliances and partnerships that further business goals. Assist in developing training material, corporate collateral material, including brochures and website. Perform product presentations to corporate level executives and staff. Attend industry trade shows and consult/educate with the broker community. Work closely with Product Development team with expertise on several new products including Consumer Card, Wrap Plus cost containment product and Health Risk Assessment solution for Health Care Management division.

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Senior Account Manager - October 1997- April 2001Was responsible for day-to-day management of many national accounts; including high-profile technology vendors, as well as payors and insurance companies. Managed a staff of 3 responsible for budgeting, sales proposals, marketing, data exchange, business plan development, client implementation, claims adjudication and resolution. Worked directly with senior-level client staff to ensure revenue goals and customer service standards were exceeded.Key Achievements: Turned several national software vendors into viable profitable clients by developing a product to automate claims repricing for product users. This allowed software users to expedite claims turnaround time and reduce administration costs all while increasing current revenue  Recovered 400K in accounts receivable while adding additional revenue to national client..

Blue Bell, Pennsylvania, Us

Managed 12 direct reports in Customer Service Call Center during and after implementation of Florida Sate Employees Health Insurance Plan. Developed plan matrix using RIMS claims administration software, hired and trained customer service staff and claims team. Trained claims processors, adjustments clerks, call center representatives and marketing representatives, developed phone scripts, trained internal and external customers/staff, coordinated and designed off-site employee meetings and orientations throughout Florida. Developed and trained provider relations team responsible for statewide training and serviceKey Achievements: Worked directly on implementation team to design and create policy and procedures for entire customer service team including developing customer service section of RFP  Developed PC-based training system that saved the company several thousand dollars on an outside vendor -system was designed for customer service, as well as claims administration software. Using proprietary software, I developed automated voice response system for Call Center, saving the company the cost of 3-4 additional employees- the first automated system available to state employees. Upon implementation, product reduced call volume coming into CSR lines by 10% Developed interface for initial website employees could use to request and print Statewide Provider Directories - the first time this was available to State employees. This reduced hard copy request by 8% thus saving company printing and mailing costs

Blue Bell, Pennsylvania, Us

Provider Relations Supervisor - 1994-1996Supervised 17 Provider Relations field representatives for Florida State Medicaid Management Information Systems. Reps were responsible for training Medicaid providers on billing guidelines using various government approved claims submission processes and forms along with resolving provider issues, which included software installation, education and training.Key Achievements: Developed statewide approved training conferences and the material used to present to attendees all throughout the State of Florida Developed bi-weekly training sessions in every regional Medicaid office which allowed the state to eliminate bi-annual statewide training. This saved the company tens of thousands of dollars in travel, man hours, training material, conference rooms, etc. Received Leadership award for developing Team Building Strategies Received award for dedication for developing Statewide Training initiatives. Exceeded provider in-service requirement during the first year by 20% Increased EDI claims submission from provider community to 80%