In my role as a leader, I am very keen on establishing a balance between the best client experience, process efficiency, employee values and optimizing revenue streams. Peeling the union from the strategic goals of the organization, finetuning the tactical choices, towards operational execution. Having a plan with clear goals and well-defined initiatives to execute and track performance.Leadership for me is creating an environment where people can excel in their role, are independent in making choices and cooperate to deliver the best possible performance as a team. A place where people feel valued and can develop themselves. It is of the highest importance that every member understands that the diversity between the individuals can create the highest performing teams. I am not afraid to invest a lot in people with a chance that they eventually end up in another place with that talent being lost for the organization. Though I am afraid of getting stuck with people that do not want to develop themselves and become unhappy and undervalued.In my current role the baseline is the strategy that has been set out for the organization. On what topics we want to excel and what does success look like, how do we measure our performance. That is not mainly revenue driven but also how we grow as individuals, as a team, increase client satisfaction and remain relevant for society.On a quarterly basis we define the primary objectives and make concrete plans to realize them. We monitor our performance and reflect on what creates success and what other learnings we can distract. These are taken into account when preparing plans for the coming quarters.To grow as individuals and as a team we use four objectives that can create a difference in our performance. My role in the organization; Client communication; Client psychology; Client management. With these four objectives we speak the same language in how to execute in our role. Working from that same baseline we become better at understanding clients’ needs and how to create value with a tailored solution.Want to learn more about my performance and team building skills?