Since January 2017 I have been wearing several hats here at MUSA, all for the sole purpose of supporting the needs of the west coast business goals, support staff and facilities needs.Here are a few of them:IT Lab SupportManaging IT support staff at customer sites, hiring, filling in when time off is requested etc..Acquired, set-up and maintaining MUSA’s first west coast office spaceProcurement Specialist, doing all purchasing for MUSA and MUSA’s customers hw/swSoftware support for Smartline Data cockpitAssist/support MUSA Bay Area sales repWriting how-to KB’s for the Procurement roleData Center support/maintenance 2 locations

Laboratory InformaticsSupport the lab environment as an effective liaison between corporate IT and the laboratory management/users, along with IT support of the laboratory instruments/software that are connected to computers/network.Duties involve Account administration (local and AD), PC support hardware and operating system, application support, act as SME (System Matter Expert)/lab resource for troubleshooting systems when there is no expertise in the lab, working with vendors on more detailed system questions where LSA (Lab System Admin)/SME is not available or none existent. Work with CSV (Computer System Validation) group involving SOP’s and change control.End of October 2016 completed an Empower2 to Empower3 migration which included LAC/e boxes, instruments (HPLC & UPLC + detectors and GC 6890 & 7890 with 1888 HS) and data migration.This project included the introduction of CITRIX into the environment as well. During the move from Empower2 to Empower3 I was the IT/Lab point of contact for non-Science related work and/or questions. As well as the key contributor in getting the Empower servers up, CITRIX, LAC/e boxes configured, LAC/e image created, data migrated, instruments talking to new LAC/e, working and scheduling time with Waters for AVT, SQT etc...Applications/Instruments such as Empower 2/3 (admin, LAC/E, & workstation) HPLC, UPLC, GC, Tiamo, FTIR, Malvern, OpenLab CE,Chemstation, UV Winlab, Chromeleon and others.I handle tasks needed by the ECT (East Coast Team) in regards to the west coast data center as well.

Troubleshoot Laboratory Instrument Control System application and system problems and provide end user support to R&D clients. Perform baseline systems support, administrative, and maintenance duties for Instrument Systems. Maintain validated status of systems by maintaining accurate logs, records, and documentation.Work with other IT groups to obtain infrastructure, database, and communication support for R&D client applications.Perform systems analysis, identify opportunities for improvement, and recommend technology solutions to assist R&D clients.

Desktop Support:275 Users, supporting areas include: 9 Libraries, 1 Bookmobile, Administration services (HR, County Librarian, Finance, etc..)Support is in person, over the phone or through remote tools RDP, VNCLight server admin work unlock accounts, reset passwords, move machines and users in between OU’sThin Client Support in person and with HP Device Manager Console.Currently we run Windows7 64 and Office2010 64.Library runs on Sierra and all first line support is handled by Desktop Group

•Provide Desktop Support to 200 users in an office/lab environment both onsite and remote•Environment is running, WinXP, Windows7 (32 & 64), Vista (32 & 64), Windows8, Office 03, 07, 10 and 13•Application Support i.e. EasyPrint, Apeasy, SLAB/SLAR, Imageviewer•Desktop Support for 45 remote locations via Logmein123, VNC and in person when needed•Responsible for PC inventory, printer inventory and printer supplies for entire site company including off site location.•Support lab instruments connected to PC’s i.e.. Siemens Central Link, Mass Spectrometers, Micro Scan, Immuno Cap 250, Agilent Boianalyzer, Thermo KingFisher Flex, Quantalyser 160. Also in the lab: Scanners, Zebra printers, bar code scanners, Printers•Provide VOIP phone support, Cisco Unified CM & BCM Element Manager•Supporting Ipads, Iphones, and Mac book Air•Sys Admin duties, Create new accounts in AD (users & computers), Email, SLAB/SLAR, Phone, VPN•Manage Print Server, DVR’s for the Security system, Sonicwall VPN, Iprism web filter

• Provide desktop support for computers connected to scientific equipment• Work with Scientist to bring in new tools hardware/software • Support P-Cubed, MCB, ESM software’s • Thin Client support for Provantis and Pathdata - GXP • Support STS Group with PC related issues - GXP • Liaison between Scientist and IT/GRI • Work with and around GLP and GMP machines.• Roughly 750 machines supported all makes Dell, IBM, HP• Work with vendors for application specific issues• Use Remedy and HP Service Desk for ticket assignment and creation• Support operating systems from Windows 3.11 to Windows 7• Member of the Social Committee for planning department events

• Provided desktop support for 800 - 1400 City of Santa Clara employees • Supported Windows XP, Win2k, Office 2000 & 2003• Migrated NT4 and 98 to Win2k and Win XP• Migrated all domains to Active Directory• Used Remedy and Track-it for record keeping• Liaison between upper management and City IT on a regular basis for projects and IT issues. • Contact point for techs when assistance is needed with users or troubleshooting.• Review software and instruction before it goes into production. • City application supported: Tidemark, Sagent, Metaviewer, Peoplesoft, Legal Solutions, Harris, Zyindex, ZIP+Mailers, Secure Pay…Acting Manager from 9/1/03 to 1/5/04• Manage IT team of 7- 4 Desk Top Tech’s, 1 Helpdesk Tech, and 2 PC roll out Techs • Interfaced regularly with ACS and City of Santa Clara upper management.• Attended staff/management meetings, client meetings• Held weekly Helpdesk\Desktop staff meetings• Was responsible for hiring and firing decisions• Approved time cards in Journyx, Change Requests in Elite• Kept an eye on the work load of the techs and balanced work load as needed• Assigned Desktop Techs to departments and rotated quarterly• Took on projects and coordinated them from the Desktop perspective while working with the project manager

• Provided external phone support for iPass product for clients• Assisted in the installation of iPass by phone for customers (both client and server)• Worked with ISP providers’ world wide to resolve POP issues i.e.; POP do not answer, connection is slow• Used Remedy system for logging and tracking work orders• Resolved desktop issues within our group (10 users)• Provided laptop support by phone for users off-site

• Tested all internally developed software for Windows OS• Conducted initial Desktop training of all new employees• Maintained two NT servers for Desktop group• Laptop support for US sites: Dell, Toshiba, NEC, and Panasonic• Set up a variety of newly purchased and redeployed computers and laptops for users in twelve different buildings• Supervised two Jr deskside techs that build and deployed systems alongside me.• Provided IT deskside support for 100+ users• Managed fixed assets • Kept inventory of all incoming replacement PC parts for twelve buildings (1500+ employees)• Responsible for all hardware upgrades for 150 workstations in IT building (i.e., hard drives, modems, memory, motherboards, power supplies)• Handled/Managed RAS installations and training for all home users• Handled/Managed receiving and inventory of new PC’s and Laptops