Ronald Titone Email & Phone Number

Scottsdale, Arizona

As a vital member of Shane Company's Scottsdale team, my duties are diverse and varied:Being the expert and confidently educating customers on characteristics of our fine jewelry and loose stones.Ensuring that customers feel confident in our product, services and staff.Creating and following the sales lifecycle with each customer as to foster an environment of advocacy and partnership.Liaseing with departments within the organization such as Inventory Control, Diamond Procurement and Special Fabrication to ensure timely and correct processing of all transactions.Working closely with Sales Managers to develop customer/encounter specific strategies that will ensure the customer makes a purchase today.Partnering with co-workers to assist in their transactions to ensure the success of the entire team.Conducting outreach calls/e-mails to current customers to ensure satisfaction with their jewelry as well as to invite them back to generate a continuous flow of revenue.Presenting in-house financing options and highlighting which would be best for that customer.Fulfilling Supervisor duties such as listening to and resolving irate customer's issues.Manage back of house administrative functions such as inventory management, delegating appropriate tasks, managing all manner of financials in order to open and close the store efficiently and properly.Acting as liason between Sales and Customer Service to ensure proper processing of all sales transactions. Troubleshooting and resolving customer service, sales and shop issues with internal customers.Assisting in the lifecycle management of long-term sales such as layaway. This includes reaching out to customers to discuss missed payments and other financial/billing issues.Working closely with management to assist in developing trainings as well as delivering them.Assist in maintaining visual esthetic of entire store, ensuring an environment which invites customers in.

Scottsdale, Arizona

Among my duties as Brand Manager in the Cosmetics department, I am charged with fulfilling duties as Counter Manager for brands Hourglass Cosmetics and Surratt Beauty. In this vein, my major responsibilities include support of Barneys New York’s business by maintaining a presence in the department while greeting and interfacing with customers, tracking and ordering of appropriate stock levels, brainstorming with Account Executives from both brands to develop an effective business strategy and coordinate training seminars, being sensitive to the needs of both the vendor and the retailer. • I am proud to have implemented an informal inter-brand mentorship program in which I share my knowledge with co-workers utilizing self-created sales tools such as Product Flash Cards to enhance our ability to address a customer’s needs, thus enhancing our customers’ experience.• I pride myself on possessing the ability to work with customers across multiple channels. I have built relationships with my customers in which their needs are accommodated when shopping in store, over the phone or via e-mail. It is my goal to help my customers to feel comfortable shopping with me by any means convenient for them.

South Florida, New York City, New England

MAC Cosmetics; South Florida, New York City, New England 2003 – 2012Retail Manager, Regional Trainer, Resident Trainer, Key Holder, Product Specialist, Retail Makeup ArtistAs an employee of this prestigious retail makeup authority, my main responsibilities have included development and delivery of training materials, managing up to 200 employees across a region comprised of four states and mentoring new and tenured staff. My management duties included working with the Regional Manager of Retail Operations to wisely staff and develop the business. Over the years, I have honed my expertise in stellar customer service and education techniques to the point that I have been promoted many times during my tenure. • Most recently held the position of Retail Manager, overseeing all business aspects of a $1.2M retail partnership. This position entails continual on the floor one-on-one and group training and mentoring sessions ensuring that my staff of 10 is fully confident, knowledgeable and able to speak about and sell our products proficiently.• During my tenure in MAC’s Training and Development Department, I managed a team of Trainers as we developed and delivered classroom style and individualized sales, product knowledge and artistry education programs.• As Regional Training Manager for New England, one of my most important priorities was to analyze metrics reports. I worked very closely with my Trainers and the Managers of the retail locations of which I had charge to determine where training was needed. As a team, we discussed options and developed training and development solutions which were put in place to inspire and motivate Staff as well as give them the tools to generate revenue.

Attended 1993 - 1995, Court Reporting/Stenography

High School Diploma, English And Business Technologies

Completed program. Received High School diploma.